Car Next Door – Cashback, Rebates & Rewards

Fantastic service - So easy to use and great selection of cars

Worst experience ever. They said my son smoked in a van and he is banned for life! He has never smoked, and only used it to pick up a TV from a shop for me, was hardly in the van which was dirty and unkempt..but we didnt complain. I'm furious! They charged him $300 to clean it then banned him for life. None of this was mentioned until a week after he gave it back, and how do you photograph smoke? So he has no way of proving his innocence. They also said he went to the beach and had a white dog which left hairs! Also untrue. It was a 45 minute hire and only to save me the delivery charge of a new TV! He has the trip mapped on a phone app to prove where he went, and Newtown isnt near a beach. 2 years of upset and drama..he even paid their $300 cleaning fee to make it go away out of goodwill. We are all fuming...no rights on the side of the hirer

I used to love this service (formerly CarNextDoor) and used it a lot for work, but I was banned permanently in an instant because I was accused by an owner of a van of smoking and leaving it with sand and pet dog hairs. Simple as that. I used it for 45 mins to pick up a TV with my sister - I have no dog, we didn't go to the beach, and I DO NOT SMOKE! Nonetheless they charged me $300 in cleaning fees and banned me permanently from the service - they still refuse to lift the ban even after I've been disputing in vain for 2 years now. It's now impacting my work. We can't use the service for film shoots or crew transport anymore, so I'm forced to seek legal action - what choice is there? Our production company no longer use Uber CarShare and we advise all agencies we work with to do the same, for their own protection if anything. If you're a user of this service (as I now tell everyone I know) stay WELL away.

Without doubt one of my biggest mistakes using this company, second only to not reading the reviews before I did! Two years ago I rented a van, which was a wreck, anyway it did the job. 4 weeks later I get a bill for a dent (this van was more dents than it was van). Fought this tooth and nail for TWO YEARS. They claim to have an appeals process, but they don't, as others have said its all clearly a scam. It transpired that the owner opted not to fix the dent on the van (obviously) but claim compensation only. Fought as long as I could, got no appeal, and two years later they have sold my debt to a collection company. Long story short, two years of pain, 2000 dollars down, bad credit and have the shame of being completely scammed, has anyone else seen a company still operating with such bad reviews?

Horrible company. They need to be investigated by fair trade and shut down. Scaming Australians out of there hard earned dollars.