Carbon38 – Cashback, Rebates & Rewards

Love their stuff so much! The site is sometimes wonky for me but it's fine since their clothing is so great!

I ordered from them for the first time. I ended up not liking how the Takara legging looked in me so I returned. The return was easy and fast. I returned my order to a Fedex location and within an hour I got my money returned to my bank card. I recommend them easy returns. Great company! Dane believe other people who say returns are hard.

I was a first time customer at Carbon38 and could not be more disappointed in the customer experience. I purchased a pair of Heroine leggings, also a first with a new brand. I received the leggings and the brand runs very small compared to other legging brands (Alo, Lulu, Spiritual Gangster), by 2-4" in hip width, an requested an exchange for a size larger, which Carbon38 had in stock. Prior to purchase I phoned Carbon38 to no avail and therefore referenced the sizing guide provided by Carbon38, a significant issue as the item was Final Sale. Upon receipt I was finally able to contact Carbon38 via email where they stated the item was Final Sale, no exchanges, no exceptions. Despite pointing out the issue of sizing and determining the correct size the response was "no". I understand Final Sale however other retailers would take responsibility and accountability if full information was not disclosed about sizing. I requested an exchange, not a return, which I consider a fair agreement, particularly where customers are an integral part of your business success. Update: Carbon38 responded to my post within 30 minutes offering a refund for the item including complimentary return shipping. I am pleased with the response and for Carbon38 listening to customer feedback. Changed rating from one star to 4 stars. Update September 22, 2020: A full refund was issued by Carbon38.

I was very nervous about ordering from here because I read the reviews and they were all pretty bad. I just received my order today and am very happy with all the items.

Since I can get a response here faster than emails , I might just leave a msg here , I’ve been told to replace a order and let u guys know the order number , which I just did by email, the order number is 1000965327, plz make a note of it , thanks