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We rented Byrd Nest for our anniversary trip for 3 nights. When we arrived the cabin was nothing like the pictures posted online. The hot tub was dirty and not working properly, the fireplace is no longer gas and had been converted to electric so not much heat from that. Bugs in the floor, bathroom door knob is about to come off. 1 of the bedroom doors was off the hinge and hanging by 1 screw. Living room end table all busted up and the blinds in the kitchen had a piece broken. All the reservation manager said is we can refund you $25 per day for the hot tub not working. The whole reason we rented a cabin was for the hot tub after a long day out on the motorcycles. The beds need to be updated and bedside tables on each side of the bed.

EDITED- 10/11 Andy from Cabins USA just called to speak with me about our experience. I understand that he is doing everything that he can to rectify the issues. He's offered to refund almost 2 days of our stay and us sending a coupon. I appreciate the fact that he is legitimately trying. He was very respectful and kind in our conversation. While I wouldn't recommend this particular cabin, Cabins USA is doing all that they can to help the customer. Cabins USA isn't what they used to be. I've rented from them for years and was always satisfied until now. Their reservation specialist don't care, their cabin owners don't care, and neither does management. The only ones who is sympathetic to bad situations are their maintenance people. Bear Cove Escape was a HORRIBLE EXPERIENCE! I paid over $1400 for a cabin who's hot tub was disgusting and hardly had water in it, the separate game room had dust an inch thick- a TV you couldn't use- a busted speaker- a pool table that needs refelted- an arcade game with a sloppy and junk joystick- and a dart board without good darts. The inside of the cabin was even worse! There were 2 china cabinets with an inch of dust on each shelf- locked in with chicken wire so they cant be dusted (had to call my doctor to have allergy medicine called into a pharmacy in TN)- the sofa downstairs is pleather and peeling- the bath tub faucet downstairs was stripped out therefore the water wouldn't turn off unless we tightened it each time- the beds aren't attached to the bed frames (rather a cheap frame under the bed which was very flimsy)- the dishes were all broken and chipped- there was no wifi or cell phone signal and just a corded phone- the drive way was washed out with huge holes and places the water washed out- there are no bear proof trash containers so animals tore up trash- the steps are very narrow and my children fell and hurt themselves- the light post us laying on the ground next to the outside steps. This is not a cabin worth renting! Management decided that knocking $60 off my bill was the answer when my allergy medicine cost more than that- not to mention the damage done to the suspension of the vehicles. I will NEVER rent from Cabins USA ever again!

We stayed at the Smokey Mountain lodge. We were so excited for our trip and the cabin pics looked amazing. When we arrived we found ,the upstairs toilet in master bedroom was non functional. I called Cabins USA for repair service. I Received a conformation that they would (be right there) no one ever can so we fixed ourself, which is TOTALLY UNEXCEPTABLE given the premium cost of this cabin. Also there was no kitchen supply's to speak of and we had to buy our own garbage bags as they did not supply. The comforters were not clean, the microwave only worked if you held your mouth right. Now lets move outside. Half the furniture didn't have cushions and the ones that did were filthy. I could go on but will end here. I just received a call from Cabins USA enquiring about our issues, and they were very supportive in resoling our concerns . I spoke to Gus and he was very helpful. And received a reimbursement

We stayed in turtle dovin’. They had a good photographer. The pictures looked like it was private in the woods. There is another cabin 20 yards away. We did not use the hot tub, it smells like a swamp. The living room tv does not work and wires are hanging everywhere. There is a gas fireplace, plenty of patio seating and the water pressure and hot water are great. Bring a cleaning product like windex Clorox wipes.

I loved my stay with Cabins USA! The area is beautiful and is right at the foot of the Smoky Mountains. Our cabin had everything we could of ever wanted and was super clean. We will be back next year!