BT WiFi – Cashback, Rebates & Rewards

I understand some had problems with BT, but I still want to share my experience. I've been client (BT broadband) for several years and my broadband worked absolutely brilliantly. I also could access decent offers every time my contract was up for renewal. I have now terminated the contract because I'm moving away, but I humbly recommend their service.

I would like to praise BT for their installation of my Fibre to House broadband. BT kept me informed of the progress of my installation throughout. Andrew Beaver, my engineer turned up at the time I was expecting him. The installation was not straightforward due to a blockage in the ducting. Andrew persisted and with a lot of hard work managed to complete the installation which I am delighted with.

I want to say a huge thank you to a wonderful person named Kirsty (Based in Stockport - The billing team). She is professional, kind. prompt and customer centric. She is very empathetic and has such great customer service skills. She is management material and I want to say a huge thank you to the star that she is - thank you Kirsty xx She should be given a bonus or a raise, you can't afford to lose such people BT..

I have been with them for over 20 years. I sometimes struggle to understand the bad reviews. BT services, (telephone, internet, mobile etc) support are great. Once I had a support guy rude on the support team, I complained, they dealt with it. Can't avoid having idi*** on your team can you!? it's how you deal with them. I will be staying with BT. Halo product are a killer, recently my modem packed up. I was sent a mobile modem router and my work during covid did not stop.

Resolved an invoice overpayment issue with BT today with Brendon Szilagyi in Derry. This guy was incredible.He sorted matters in minutes which took almost a year to resolve an overpayment issue in 2020. I would put this guy in a High Level Team to achieve 5 star Customer Care within BT