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I have to say the service and professionalism of the BT engineers has been on another level I've had issues with the connection and they went above and beyond to make sure that I was back up and running and even returning the next day at 7am to finish the work. They where always very professional very polite explained all the work they carried out and really despite the challenges went above and beyond to help me out. A lot of the times we are quick to write bad reviews and never good ones when things go well so this time I decided that those guys deserve their praise. Well done gents

Just wanted to say thank you to Fiona who helped speed up the set up of our broadband. She was so helpful and understanding - we moved places and was supposed to have our broadband transferred a week later but she got it done earlier. She said she was going to text to update if this was doable prior to it being done and she did do it. Thank you so much Fiona!

As a freelance computer technician I often help customers get support from their Internet provider. My most recent three interactions with BT's call centre, now based in the UK, have been excellent: straight to the point, conversations that really flowed, and no faffing about with irrelevant troubleshooting. Great customer service.

"Give credit where credit is due" I recently had a billing and "breach" of contract issues with BT broadband. BT consumer-resolutions satisfactorily resolved the matter within 14 days. The lady who handled my case was professional and empathetic. I trust many more BT customers will enjoy the same service and experience. Good job! John B'ham UK.

My experience with BT was superb. Talked with their team member Natasha singh and she helps and deals with me very nicely and sort out my issue instantly.