Brooklinen – Coupons, Promo Codes & Special Offers (0)

Great customer service when returning a set of sheets. Sheets were good quality, but pillowcases for queen set were standard size, too small for my queen size pillows. They accepted return, paid for shipping and promptly credited my credit card. And they communicated with me to provide status of return. Exceptional service.

I purchased a set of sheets and they were beautiful. I've never had such nice sheets before but it certainly makes sleep a whole lot easier. Their pillowcases have little flaps on the ends that keep the pillow from coming out and really finishes the look nicely. They were so nice I actually bought a friend a set of sheets for her birthday.

Fantastic service. I purchased a linnet duvet cover and a set of linen pillowcases on September 19, and received the items this morning September 21! I am very pleased with the quality. I will be ordering 2 more complete linen sets. I originally ordered from Parachute (horrible customer service. They never delivered the product because it was out of stock. They refunded my money two weeks later.) Will order from Brooklinen from now on.

I love their firm pillows- the best sleep I have had in years. I thought their linen sheets were just ok but I ordered the wrong thing. Their classic sheets are amazing. Splurge and get yourself a set of towels as well.

I took the plunge and purchased the classic hardcore sheet bundle and duvet cover during their birthday event sale. Like their founders, I LOVE the feel of hotel bed sheets and with the pandemic, we’ve only been sleeping in our own bed. Over a year into it, It felt like the right time to make this purchase. We were so excited when we received the sheets and duvet in their neat packaging but were bummed to find a small hole along the seam line of the duvet and loose threads. I never do this but I emailed their customer experience team and within HOURS a very friendly rep responded and processed a replacement. It’s already on its way. What great customer service! I am WOW-ed and I feel taken care of. Along with being a great product, it’s backed with great service and support. I love it! Also, sheets are awesome and with their extended Birthday sale, you should 100% buy it.