Brett/Robinson Vacations – Cashback, Rebates & Rewards

Thanks to MS. THERESA MELENDEZ with Brett Robinson Management TEAM for assisting in taking a relatively bad situation and turning it around into a good one making me a GRATEFUL AND SATISFIED Customer! REGARDS, Johnny

Dear Angie and Tom: 5 stars for your supervisor Alex! He took time and effort to resolve my query about why my new reservation rate on the website and the final billing rate differed. His solution showed his dedication to customer satisfaction and conscientious effort to make things "right.' Alex is a guy who takes customer satisfaction personally.

Stayed at Island winds West, and could not be any happier. Condo was in great condition and nicely decorated. The refrigerator was making some noise during our stay, and lo and behold, before we spoke with any one, we learned a new one had been purchased and would be installed soon. Brett/Robinson is surly on top of everything. Will most likely rent again

We love staying at Phoenix X. The staff keep this place super clean, they are very accommodating and treat everyone with the upmost respect. Management needs to know this is why we have come back here year after year. We have noticed the staff has changed which isn’t surprising. With a wage of $13/hour, how can one survive with the high cost of living. People make more money working at McDonald’s at have less responsibilities. Whoever sets the salary for these employees is making a huge mistake. These people have dedicated their careers working for Brett-Robinson and they are the people who you may lose again and again. Where we come, a small community near Cedar Falls, Iowa, from people in the fast food industry are making $17-$18/hour and some businesses have starting wages of $27/hour. So, isn’t it about time to open up your pockets and pay them more. If it wasn’t for your employees, we would have left here many years ago. Give your employees a significant raise. Thanks!!

We stayed in the Phoenix VII and it was very nice and clean. There was some issues, the garbage disposal was not operating correctly, the stove fan didn't work, the Dryer wouldn't shutoff & hallway light bulb was out. We reported these issues to the front Desk and they quickly started working on resolve these issue. The light and disposal was repaired quickly but the dryer and stove fan required them to order parts. To the respect and defense of Brett Robinson, they can't repair issue if vacationer's don't report them, so they can have the opportunity to correct them for the next vacationer to a super vacation experience. There staff was nice and worked quickly to serve the vacationer. WE WILL STAY THERE AGAIN, THANKS