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Ordered head lamps and got the tracking number. The item made it to the depot and was spontaneously returned for no reason I could tell. Zero customer service as I had to go through Klarna to get my refund. Disastrous experience. Till this day, they still haven’t responded to my query.

My 3 yr old stormline stretch shell started to delaminate after very little use, and very light use. They refused to replace it. Basically a waste of money. I have patagonia and norrona that have held up great after way more intense use. BD is going down the tubes. Won't be buying anything else from them with this approach.

I bought a pair of BD walking poles (Alpine FLZ). After a year one of the poles developed a fault so that the locking pin had ridden up into the body of the pole and the pole would not lock open as a result. The warranty for BD poles is two years, so I submitted a claim. BD initially suggested a couple of methods of resolving the issue. When these didn't work there was no messing about, they simply replaced the poles free of charge within a couple of days. I thought this was excellent service and BD makes high quality kit to boot. I highly recommend them

Jeg havde en knækket dims på batterihuset på min pandelampe. Jeg skrev igår og i dag har de et ny hus afsted uden beregning med posten. Det er så EU afdelingen. Det er god service! :-)

THE KIT I HAVE FROM THEM IS WELL WORTH THE MONEY AND I WOULD SAY THEY ARE ONE OF THE BEST OUT THERE