BioWare – Cashback, Rebates & Rewards

I've ordered quite a few items from them all have been good quality the hoodies are really comfy. The only downside is it takes awhile to deliver(I live in the uk) I don't pay for express though.

Don't bother paying for express shipping. First, it almost always takes them weeks just to send the package in the first place defeating the purpose of express shipping. Second, they'll just ship it using the cheapest method at the time of shipping. Doesn't matter what you paid for. It even says so in their T&C. Pay for express? Get regular shipping. I've placed a few orders with them. A couple have actually shipped within 3 days, one of those was actually sent the next day. The rest of orders took 2 or 3 weeks to be shipped out. They just keep having sales, and constantly advertising them. Why advertise to get more sales if you can't even handle the orders you already have in a timely manner??? Hire some new staff to help out. Not a great way to run a business.

Put in an order on 7 December and paid extra for the quick shipping method to UK, hoping to receive in time for Christmas. They acknowledged the order and took money the same day. Eventually received an email on 28 December to say my order was on its way. Its now 5 January and still no delivery. Not impressed and will never order again.

Ordered a pair of pants from the store before Thanksgiving. They waited 3 weeks to ship it and shipped it the slowest possible method. Honestly ridiculous.

Absolutely amazing customer support (quick as lightning, helpful and friendly beyond belief.) Also, the purchased hoodie, necklace and pillow cover arrived extremely fast and are not only gorgeous but as far as I can tell of great quality. I will definitely order again.