BioWare – Cashback, Rebates & Rewards

Received my Dragon age Veilguard lithograph today. Incredibly easy to order. I liked that I could use PayPal or Gpay to make my purchase. Received my order within 2 weeks of ordering. Packaging is great! The lithograph was wrapped then placed in a tube, capped on both ends and then boxed in a UPS shipping tube. Extremely beautiful lithograph. Vibrant rich colors, such high resolution, almost appears painted. Great piece. I'm glad I got it. You have a future customer in me.

The site itself is awful. No way to view any order-specific information (forget what card you used? Well it doesn't tell you that). No information displayed for status of a return (my current problem, and no response from DPI Merchandising Inc which handles that). "Visit Help Center" just redirects you to the same Order Info screen. Overall a poor experience from their website mostly. EDIT: Return was finally processed. But the fact I lost over $20 is insane. They don't refund the high shipping cost, and also charge $8+ to return the item. This is anti-consumer at it's best and makes me not want to shop again. Shopping for clothes online is difficult, and they make it difficult to return stuff in the unfortunate event that the size you choose doesn't fit (the size I always wear was WAY too big).

i placed an order at the beginning of December for guaranteed delivery by Christmas. They sent confirmation of delivery in mid December and then UPS updated the tracking number to say the shipping was cancelled at the same time. I have tried and tried to get in touch with them with no response. Incredibly disappointing and now I don't have gifts for my son-in-law.

I've ordered quite a few items from them all have been good quality the hoodies are really comfy. The only downside is it takes awhile to deliver(I live in the uk) I don't pay for express though.

Absolutely amazing customer support (quick as lightning, helpful and friendly beyond belief.) Also, the purchased hoodie, necklace and pillow cover arrived extremely fast and are not only gorgeous but as far as I can tell of great quality. I will definitely order again.