Benihana – Cashback, Rebates & Rewards

I recently dined at Benihana and had a fantastic experience, despite a rocky start. Our 8:00pm reservation didn't translate to an 8:00pm seating, unfortunately, and we weren't seated until 9:15pm. However, once we were seated, our waitress Jade took exceptional care of us. She was personable, accommodating, and made sure we had everything we needed. Our chef, Mauricio (Maury), was the real showstopper! He cooked our meal to perfection and created an electric atmosphere that had our entire party laughing and having a great time. The food was top-notch, and Maury's skills and charisma made the evening truly unforgettable. While the reservation process could use some improvement, the exceptional service and culinary experience more than made up for it. I'd highly recommend Benihana, and specifically ask for Jade and Maury!

The Beachwood Location is well over priced for a table of ten we shelled out close to $1000. We will never be returning the service fees got added and they still wanted a tip. Also the cook was slow the most of the food was cold.

"Disappointing dinner at Benihana's in Beachwood, Ohio. Food left sitting on grill for over 20 minutes, overcooked and cold. Cook cooked rice 1st with a very small portion of vegetables which was for a full table of 8 people. Then cooked each order separately after serving rice to entire table. Food was overcooked after being left on grill while preparing each entree separately. Cook was extremely rude when asked about orders which were the same, yet some had very small portions which did not compare with the other orders. Cook refused to apologize or offer solution. Unacceptable service and subpar food. 1/5 stars."

The chef and food was great.

Excellent night. Karen led a chorus of Happy Birthday. Mr Toai, our chef was excellent. New experience for the 5 year old that was with us. She didn't know what to think. Christian was attentive to our party of 8. Food met our expectations. Sure am glad that I made a reservation, a couple of days before. Online system for making reservation said no openings for the time we wanted. I called in on the phone and had no problem making a reservation.