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Inconsistant size and very very poor customer service

I ordered 2 jackets from bench online, on Dec 14th, when placing my order I double checked to make sure it would arrive before Dec 24th, one jacket was for my husband and one was for my son who was visiting for the holidays, neither jacket has arrived and it is now January 16th, I have messaged several times and have always been told it is coming, never would I have shopped online if I was told it wouldn't arrive before Christmas as the jacket for my son was one of his main gifts, truthfully at this point I am just frustrated with the run around, by the time those jackets arrive they won't be needed....please either just give me a date for the delivery or refund the money we have paid, it was Christmas, my son was here from out of town and I had no gift for him, showing him a picture of the jacket I ordered for him on Dec 14th and still not having it is not ok, this is not fair,when placing this order I was shown the latest date for delivery with Dec 24th, I cannot get a straight answer from bench and I am beyond frustrated at this point

Purchased a sweater and cotton threads hanging from sleeves after 2 months. Poor quality fabric and customer service non existent.

Ordered couple of joggers and t-shirts. They refused to refund and accept return saying that it’s final sale. At the time of my purchase it was not final sale. Very disappointed. It’s my last time with Bench.

Excellent quality clothing. You get what you pay for this time. There clothes do fit small. There a tight fit. They always have great sales on so you can get a $90 sweater for & 45. My order was correct & at my door by within 24 hours with the help of Purolator Courier. I'm a happy camper! 💋🐾