Beds N Dreams – Cashback, Rebates & Rewards

Cranbourne beds n dreams, Excellent service , friendly staff. Quality products.

We had purchased a new home and visited the home megamall at Auburn to do some research and walked into Beds n Dreams. This was back in March 2021. The instore purchase from Auburn seemed positive. We left the store happy with the service provided. They are good at selling. They upsold me a 'Silent Night Onyx' in medium firmness mattress and 'The Block Bed' gas-lift bed and matching bed size tables. They told me the bed and side tables were made out of hardwood (mountain ash). They also talked us out of getting a plush mattress and convinced us to get the medium. we paid for delivery $80 and an extra $130 for installation. In June 2021, the items were being delivered. The delivery was awful and the worst I have ever experienced. Some young guys who clearly didn't know what they were doing and looked like they were still high from the night before arrived. They didn't install the gas-lift properly. They had installed parts upside down, bent components and didn't complete the installation. They also didn't get the mattress up the stairwell leaving us with a problem (which was fixed by paying the guys who delivered our fridge later that day from harvey norman to do it. They had it done in a couple of minutes). When we called the store manager to complain he cried and said you don't know how tough it is for him and made a bunch of excuses about the delivery. so after having to fix the various failures by beds n dreams we get to sleep on the mattress. Its harder than the medium mattress we tried in store. feels more like a firm mattress. It hasn't gotten better or more comfortable over time. I wake up sore from this bed every day. sometimes I go into our guest room which has our old queen size sleepmaker in it just to get some sleep when the slientnight Onyx feels too uncomfortable. The bed creaks whenever you get out of the bed (even for m sized female). So i have spent several years being unhappy with the bed but dealing with it. And now to add insult to injury, the wood on one of the bed side tables has started to split on the side on a section that doesn't get any real wear and tear. Turns out what we were told in store was very misleading. It's not solid hardwood its timber veneer. I'm also pretty sure that at the time the website did not say it was veneer as I had looked at the website after being instore. Had I have known it was veneer I would not have bought it. i have nothing but regret about my purchase from beds n dreams. I would not recommend them or their products to anyone. They mislead customers and provide poor service.

Great staff and great mattresses.

Simon, from Dreams contacted me after I put a review about my mattress on trustpilot, he was brilliant and sorted out the problem, the result being my faulty mattress is being replaced, free of charge, I'm very happy, and so grateful for his help. well done Dreams

I purchased a Boston medium mattress which turned into a nightmare. After talking and emailing about my problems they were very quick to respond and replace with a Silent night medium and very happy with the service I received. The original mattress was faulty.