Beans Coffee Club – Cashback, Rebates & Rewards

Things started well with beans but an incorrect coffee type was sent out and when I complained is where all the problems started. False promised and claims they are only a small team but they don't answer emails or phone calls and I had to cancel my subscription and fighting to get my money back for the incorrect coffee which is proving very challenging. Stay well away, user focus is not their priority clearly!

I subscribed with a 50% offer, meaning I could take their premium subscription for around the price of a good quality supermarket bag of coffee (£5.50) What appealed was the option to review and adjust my preferences based on each bag. First bag arrived, and whilst it smelled amazing I found the taste quite mild and unexciting, so I went to the site to update my preferences... it didn't work. I was told it was a new subscriber glitch and it'd be fine for bag two, so I took their suggestion of coffee for the next delivery. Second bag arrived (Brazilian) which smelled incredible again, but taste was similarly underwhelming. Also pretty similar to the first bag. If the price had remained at the 50% offer level I may have continued, but I don't think the two bags I received were anywhere close to £11 in value, so I've now cancelled. The coffee was nice, but for me no better than the great, much better value options I can get at supermarkets. I'll miss the smell when I open the pack, but that's about it. Note: I'm no coffee pro, but I've tasted it around the world at most price points, fresh and pre-packed, and I think I have a decent idea of what's good.

Poor coffee for a fresh roasted bean :( Never had one I liked Also trying to unsubscribe is impossible on their website Have emailed support and wonder how long they’ll take to reply

Actually pretty good coffee, very fresh. Customer support responded promptly when there was a delay with Royal Mail.

I decided to ignore the previous reviews and give this club a go myself and I have not been disappointed. I'm thoroughly enjoying my subscription and can't wait for my next blend to try. Service has been great for me too.