Baskin Robbins – Cashback, Rebates & Rewards

SUCH TASTELESS AND LOW QUALITY ICE CREAMS, WHEN IT COULD EASILY HAVE BEEN PREMIUM, FOR THE PRICE WE PAY. HAVE HAD MANY BAD EXPERIENCES WITH THEM. THE VANILLA FLAVOUR IS SO TERRIBLY PLAIN & TASTELESS, WHEN IT COULD'VE BEEN CREAMY & OF HIGH QUALITY. (I'VE EXPERIENCED THEIR SERVICE ONLY IN INDIA)

Be aware that when you order fresh pack containers they are under filling them. I was supposed to receive 2 quarts with the weight of the containers approximately 54 Oz and only received 30 manager at the local store (iselin nj) refuses to call me back and customer service for Baskin-Robbins has not been helpful at all sent three emails in 2 weeks and they just keep saying the manager will be in touch with me within 24 to 48 hours.

ZERO stars for drive-thru. Service has been declining for past year at Longmont, CO location. Only teens working, they don’t follow instructions, such as putting covers on cups before handing you more than you can hold, etc. But the worst is when you choose a flavor from the list & they don’t have it, then another, & so on…& they have flavors not listed-that is, when they actually bother to turn on the sign. Last week after dark-side of sign listing flavors off, asked to turn it on-can’t, teen ignored me after that until I got to window to repeat: Do you have a list of flavors I can see please? “Nope-sorry about that.” He took no responsibility, offered no other help, just stared back at me & shrugged when I asked what’s going on. I drove off after telling him they lost a frequent customer, purchased nothing & he refused to give me a complaint form. I don’t give my money to places who charge outrageous prices but provide lack of service in the form of insolent teenagers who have neither manners nor common sense.

I would give 0 stars if possible. I ordered an ice cream cake for my son's birthday on the baskinrobbins.com website. The order was for pick up three days later and was assigned to their Lake Worth, FL location. Received an order confirmation and my credit card was charged $46. I arrived at the location on the designated day to pick it up and it had not been made. No discount was offered, I was told to choose a pre-made cake from the case. They had a very limited supply. Suffice to say, I ended up with a cake I didn't want, in a terrible color and drove 45 min out of my way to get it. Very angry and have disputed the charge with my card company. I would be VERY wary of ordering ANYTHING from the Baskinrobbins website.