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I had a previous version of Auraglow's Deluxe Home Kit with the battery-operated light unit that stopped working. Despite being older, it hadn't been used very many times and battery replacement did not current the problem. I reached out to Auraglow and was promptly contacted back by Dale from their customer service. He requested a few pieces of information and by the next morning, he had one of their brand new rechargeable light units being shipped out to me as a replacement. Some companies would simply say it had been too long, here's the cost for a new unit, or "Sorry, that happens." It's nice to know some companies are still willing to improve and stand behind their products.

SUPERB! EXCELLENT! A few terms that sum up my experience with customer service. My daughters cat destroyed her cable charger on a Friday… I sent email explaining the situation and honestly expecting no reply. MONDAY MORNING, not only had Dale replied, he said that a new cord will be in the way! It was already shipping by mid Monday morning! This is the BEST service I’ve received in YEARS!!!! Thank you and we are customers for life!

Excellent Customer Service. My teeth whitening unit was defective (after a year) and AuraGlow sent me a replacement right away. No hoops to jump through. I am impressed by how the representative, Dale, handled this. Thank you Dale & AuraGlow. I sincerely appreciate this...

Speedy and very satisfying response from customer service with a problem I encountered with my Auraglow light about a year after purchase. They stand behind their products.

They quickly replaced an older model of the whitening light when I was having issues with it not turning on. The new version is so much brighter! Already seeing a difference since using the new light.