ATM – Cashback, Rebates & Rewards

I am VERY disappointed with The ATM apparel online boutique. I recently bought 3 items from them, each significantly discounted. My total sale was approximately $270. One of the items, a black silk Cami bodysuit, originally $250, sale price $62. Great deal... right? And Final Sale: ALL MERCHANDISE MARKED 40% OFF OR MORE IS FINAL SALE AND IS NOT ELIGIBLE FOR RETURN OR EXCHANGE. So fine. I get it. BUT, when I tried on I was amazed that they even put this piece in production! The quality was horrible! I wanted to keep the other 2 pieces and return the bodysuit and I thought for sure that with the Covid challenges and my request for NOT A REFUND but a CREDIT they would want to provide customer satisfaction and allow this to happen. But it was a polite NO response. BUT, in fairness to ATM, I did not convey the product quality but even so, I feel they would have stuck to the policy. I get having policies but I would think customer satisfaction would be most important and if I had prior unreasonable requests, then yes maybe they wouldn’t want to accommodate. What is most upsetting is the quality of ATM’s merchandise recently and I would consider priced unreasonably at full price; my reasoning for waiting for sale on some items. So, BEWARE! Full price or not, ATM quality has really gone down. From fabric quality to complete piecing production. Sad. Because I used to spend crazy money on their basic t-shirts because they were worth it. Had to return the most recent orange colored tee because it was nothing like the initial product.