Ark Wildlife Limited UK – Coupons, Promo Codes & Special Offers (0)

I bought this as a replacement for the conical fat ball feeder as I got sick of the sight (and sound!) of marauding gangs of starlings squabbling whilst they devoured the contents. I had hoped that this feeder would allow the smaller birds a look in, as they usually got turfed of by the starlings. Whilst I have seen smaller birds using the Nuttery feeder, Starlings are still able to get their heads through the bars and eat the fat balls - though not as quickly as with the previous product. However, they remain the primary feeders. Now, there is no claim made that the Nuttery feeder is Starling proof but I thought that I should state that, in my experience, it is not. As ever, the purchasing and delivery by Ark Wildlife was excellent, and I remain a satisfied, regular customer. Jonathan C, Cambridge

I placed my first order with this company: a Schwegler 26mm woodcrete bird box. It arrived very well packaged but was damaged with a chunk of woodcrete chipped off leaving a white patch. It was painted so poorly and so carelessly that the brown paint was slapped on halfway up the wire hanger. Nothing like the online image for sure. Ark customer services dealt with my issue quickly and politely. The response from the supplier was: 'it will be fine for use with the minor damage at the front and should provide at least a couple of decades of service'. Not really the point! No apology! So poor! I would have given Ark 5 out of 5 for dealing with my query so efficiently but unfortunately no apology was offered by them either. Come on people it is basic customer care. If something goes wrong apologise!

Ark Wildlife - National Trust suet cakes. Dearer priced suet cakes than the ones previously sold and currently out of stock; the larger size of these NT cakes just about fits the green suet cake holder. Birds devour the cake in no time so contents clearly to their taste. However the cakes are extremely difficult to extract from the packaging. There is a supposed tear strip behind a big stuck on label so it does not ‘tear’ if indeed it is possible to tear especially for arthritic hands - this clearly needs addressing by the manufacturer. It is best to refrigerate a cake overnight, then cut along the packaging with scissors to get the suet cake out and even then it is a messy operation.

The Hedgehogs love the food but I don't love a 20% price hike plus £3.95 delivery on top. What used to cost £15 is now £21.95. A big jump by any standards. No one minds paying delivery below a certain order level but both is a bit rich. Time to look around.

Product satisfactory delivery very good