AQUATALIA – Cashback, Rebates & Rewards
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AQUATALIA Retailer Rating
Last AQUATALIA Reviews from Trustpilot

I recently bought a pair of slip on shoes, and I had emailed them before I bought them to check the size, since I previously had a problem with slip on shoes being too big. I sent them my foot measurements, and they assured me that they would the size I asked about, which is the smallest they offer, would definitely fit me. I had to travel for work shortly afterwards, and was therefore not able to try them on within the first 30 days of them arriving. When I finally did get them, I discovered that they were indeed too big for me. When I contacted them to explain the situation, they said basically, sorry too bad, and refused to accommodate. Terrible customer service. It's a shame because the shoes themselves are nice, but it's a company that puts profit above everything else and treats their customers terribly. Absolutely not worth buying them.

The sizing of these shoes are goofy all over the place and not consistent and very very bad customer service

I purchase a pair of shoes on a special promotion that was texted to my cell phone - which brought me to their website. I have purchased many boots and shoes by Aquatalia over the years and have been pleased with them. There were color choices on-line and I selected the shoes based on the color presented. The shoes delivered were no where NEAR the color as shown on line and also not really desirable for the color pallet of my wardrobe. The promotion listed that the shoes were not refundable but could only be exchanged. To me that meant that I certainly could exchange them for a color that I could wear. However, I contacted the company immediately upon receipt of the shoes and was informed that the only exchange they would offer me was the same color, different size. I am so disappointed at their lack of integrity - I checked the color presented on numerous devices and they all showed this particular shoe color to be totally different than the shoe delivered. I do not recommend supporting this company and their products. They are unethical!!!

The company rectified the problem with my return so far the credit is pending and my return is on it's way. I wasn't happy with the lack of customer service but they did respond to my email so I am happy with the customer service so far. Once my credit posts instead of just pending I will than update my review once more.

Purchased a beautifully crafter leather bag. There was a slight glitch on one of the zippers. This company is ultra luxury high end white glove customer service: they sent me another bag IMMEDIATELY, said "keep using the bag you will be returning, we don't want to inconvenience you". They resent the bag withint 48 hours received. To Note: the packaging was pristine. Each area wrapped with care beautifully protected. they also included a label to send the other bag back. As a luxury merchant they did not pressure with any return time table for the first mailed item. They were solely focused on CUSTOMER SATISFACTION. They have beautiful shoes, exquisite luxury items. They have a CUSTOMER FOR LIFE. Oh, and they have great sales just as an extra bonus. CUSTOMER SERVICE IS STELLAR. THE PRODUCTS are STUNNING! so well crafted. Life long collectors items. Crafted in Italy.
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