AQ/AQ – Cashback, Rebates & Rewards

Lack of transparency business is in administration. Had to chase around 5x for returns label, including going over to IG to get a response from customer service. Had to chase another 5x to get refund processed and reported to Amex for fear the company would breach merchant agreements. Again had to chase via social media which really isn't normal to get a customer service response. Was told via email that the company was going into administration so they were in a huge backlog of returns to sort through. Visiting the website and social media the company continued to promote and appear 'all good' to consumers when not handling current customers. Would never shop here again. Business is in chaos.

Would score 0 if I could. Bought a dress and it was unsuitable. So went on their website to arrange a refund. 4 weeks have past and nothing. I’ve sent countless emails 10 +, left messages on Instagram and Facebook by DMs and in their comments. The website now say’s permanently closed. My friend has a look online and there was an AQ/AQ go into liquidation but not sure if it’s the same company. However I still need a refund. If you have closed stop selling your good. Disgraceful service.

AQAQ make it near impossible for customers to return an order in the first place and if you eventually breakthrough to them (after a ridiculous amount of emails) they do send a return slip for Yodel BUT once they receive the parcel THEY DO NOT REFUND. So here I am back to sending a ridiculous amount of emails, chasing them with no response. A shocking way to run a business. Next step legal proceedings...oh and media coverage...maybe they'll pay up then.

They should give me the cd a soon I am done with MRI's , I still didn't get it after 2 month.

Wish I could give a 0 star rating!!! Appalling company - happy to take your order, your money and deliver the items... but will not respond to emails and send a return slip...hence I cannot return items that do not fit. Reading these comments it seems even if I returned they would try to not refund...absolutely terrible. Wish I'd read these before ordering :( Hope this helps others