APEX – Cashback, Rebates & Rewards

I ordered 2 pairs of shoes on the apex website since they offered a coupon. Charged my card, but after 2 weeks no shoes. Tried calling customer service, no answer. Called a different number from the bank charge and they say the companies are separate, not able to help. Write to them on message board, let them know I'm getting in touch with bank, shoes are shipped out, but they block me from message board. The shoes arrived but aren't good. $70 to send back.

Very poor customer service, had shoes less than a year, bottom of the sole broke loose and causes tripping, tried by email and telephone several times to get assistance with this and after 3-4 exchanges I became persona non grata, I bought shoe glue and glued it myself

ordered 2 pairs of sneakers on july 26, 2022. The order status changed to “shipped“ on aug 4, 2022. Still have not received. Called, left message, no response. E-mailed, no response. Here’s the kicker, theres no way to track the shipment. Hmmm. Never have i not been able to track a shipment. This company seems shady and im pretty sure ive been scammed. Will be reporting them and i guess i will try to dispute this with my credit card. So disappointed. Not a great time for us to be losing money and we still need sneakers. Thanks alot Apex.

Ordered a pair of shoes on June 14 for my husband to wear to our son’s wedding. Called three weeks ago to check on them. Assured me they would look into it and call me back. NO CALL. Terrible customer service. Still no shoes and we are leaving in 5 days. I wish I had read these review earlier and I would have never ordered from this company. Now they aren’t answering the phone. NEVER AGAIN.

The only hiking shoe I've been able to find that fits. I need a really wide shoe and Apex makes them. I ordered the wrong size the first time and they accept free returns (they pay for the shipping). I ordered a 1/2 size larger and love them. Search for coupon codes online first - I saved 15%. They also have free shipping.