Amstar – Cashback, Rebates & Rewards

Avoid at all costs! I was robbed on their tour! I took part in a trip to Saona island where my drone was stolen. Amstar did nothing to help the situation. It took two days to get an answer from customer service and even though we were told to leave our belongings on their bus under the supervision when we took break to use the toilet, they maintained that they were not responsible for having my drone stolen on one of their excursions. They wouldn’t pay for a cab to take me to visit the police station so I could file a report and they didn’t refund me the money for the excursion. They did absolutely nothing to help. In fact, they took days to even investigate the issue. By far the worst tour company you can book with. AVOID!

My friend and I planned a trip to Jamaica. the day we were supposed to leave American Airlines cancelled our flight. Camilla at Amstar in the Ocean Coral Spring Hotel was SO very helpful. When our hotel was full that night, and we needed a room til our flight the next day Camilla stepped up to help us. The hotel did not offer to do anything for us or help to find another place. Camilla got online looking and making calls. She found one that was connected to our property so we didn't have far to go. I feel our hotel could have done that but they offered no help. Camilla went way out of her way to help us and totally saved us. She made sure Amstar was taking us to the airport and even emailed the next day to be sure we were getting there in time. She is a GREAT employee and hope Amstar knows what great customer service she gave us when it wasn't even her responsibility. Thank you Camilla!!!! We are so grateful!!!

This review would have been five stars but unfortunately, one of our excursions was a disappointment. My family went to Cancun and booked a few excursions. The tour to Coba was amazing and the driver and guide (it was her last day on the job) were Great! Our ATV and zipline tour was excellent! The sunset sailing was canceled due to the weather, so we rescheduled. On the day of we all got dressed and waited for over an hour. After several attempts to reach our contact person, she texted to say it was canceled again and we would have to request a refund. How absolutely annoying.

I am going to Rivera maya Cancun for 13 times in same hotel Barcelo Maya palace ! I like that place very much all Stuff’s are super nice and working hard I never had problem!!! Last time one person was super nice to me and did great job was Ariana Rodriguez! She did great changes! Thanks 🙏 to Ariana and other people working hard in that hotel !!! That resort is healing place for me. Try it you won’t regret!!!!

Me and my husband went to Jamaica and we met this wonderful women named Trecia who works for Amstar and she booked our excursions and our pick up for our trip back to the airport and was very professional and friendly she greeted us with a smile and was very helpful my experience with her and Amstar was excellent 😁