Alo Moves – Cashback, Rebates & Rewards

I signed up for a trial and immediately hated the AppleTV app. You cannot filter by difficulty, style or intensity on the AppleTV app. There are options in the navigation for these filters but they simply say "all (styles, difficulty or intensity) which literally makes those navigation options (and the app, imo) utterly useless. I literally reached out within an hour of signing and asked them to cancel my trial. Great if you want to market that you have "thousands of classes" but if you make it impossible for the user to find classes that suit them then your app sucks. I was looking for yoga and it took me a while to find one because I had to scroll through Pilates and other classes that I wasn't looking to take. Then landed on a random yoga class after ten minutes. It was okay. Not great. Not terrible. Maybe it is an AppleTV thing and their iPad, iPhone, web app is better. I wouldn't know. I am looking for an AppleTV app and this is the worse I've seen. I have trialed quite a few recently. It's a shame when the content is overshadowed by a bad user experience. Do better, Alo Moves.

I had a recent experience with the otherwise fantastic Alo Moves company that left a really bad taste in my mouth. Almost two years after not renewing an annual membership I had with them, my Canadian bank account was mysteriously debited over $300 by the yoga brand. After a bit of research, I confirmed that yes, my membership had indeed been cancelled, found a toll-free number and called their help desk. I was told by a lovely but ultimately disappointing CSR, Gerald, that there was nothing he/Alo could do but rather I had to take this up with my bank (and no, he would not allow me to speak to his supervisor…). Having been down this frustrating road before with other online vendors, I iwrote an honest review sharing my experience on both Trust Pilot as well as Apple’s App store - which was rife with similar 1 star reviews sharing the same experience. (Buyer beware!) I then followed the review process up with an email to Alo sharing my story. Well I’m happy to report that a mere 25 hours later, Alo’s wrong has been ALMOST righted (they credited me $289 of the $310 they took from me…) so I am doing the right thing and changing my negative review to reflect not just the improvement but also their speedy response and efforts. While the end result is not 100% in my favour, it is 95% so in the spirit of Alo, I’m going to let it go and take the Zen road. Alo/Brianna, you’ve done the right thing and I’m grateful. People DO have the power! Namaste everyone…

What other customers say it’s inaccurate. They refunded my purchase after I mistakenly forgot to cancel the yearly subscription.

I personally love this app. A wide variety of workouts to suit every level, intensity and time frame. The instructors are generally very good and the quality of workouts great. The meditation and all the well-being elements are also great. I do find it a bit expensive. But also recognize it’s a lot cheaper than a gym and there’s hundreds of new videos every month. I do think that they need to improve the filtering options (hands free, or wrist friendly workout, or postpartum recovery etc) but I expect that will come in time as they continue to improve the app.

I am loving this app the third year now! Ashley's classes are just divine. With 199USD for the annual subscription it is a bit pricy but totally worth it.