Air New Zealand Australia – Cashback, Rebates & Rewards

Great company. for small company they provide very competitive service and fair price. More reliable than majority of small airlines.

Long haul flight attendant was a bit crazy over take off but think she realised she looked nit irrational amd was really nice rest of the outbound flight even gave her a hug on deboarding. Did find there was some dodgy other passengers. Not as luxurious as other planes but they did good caddy service and made great bloody marys Would've used again but think things have changed now with MZ

We booked our flights during the pandemic and although (understandbly) the scheduled changed a few times, we were always kept informed and when our connnecting flight from Brisbane was late, they booked us on a connecting flight with another airline within an hour (though we did have to fly a longer route, but again, just coming out of the pademic things are challenging). Onboard expereince was a breath of fresh air, polite, friendly and geuinely helpful, the crew were marvellous and approachable. Loved the 'snacks and drinks' to order from the seat screen. Wine was great. Wasn't a big fan of the choice of movies, but again, pademic times make things different. We were just pleased to get to and from our destination safely and being looked after well.

The best you can Fly, but never book via agent do it via Air New Zealand

What a breathe of fresh air this company is for customer service. Wish we had spoken to them along time ago. Still waiting for our refund for flights from another company smartfares . Rose was so professional throughout the call she reassured my partner she would do her utmost to get the ball rolling for money back. She explained everything clearly and made u feel like an individual. Complaints usually don’t go well but this was amazing. Very positive and will always now book our flights with this company directly instead of a scam one. Thankyou so much Rose you deserve a bonus !!!