Acasis – Cashback, Rebates & Rewards

The fan on my Acasis TBU405Plus quit working after seven months. Three emails to them, the last on Oct 15th. Sent videis of squeaking & intermittent operating fan per request. Zero response. This product and another of theirs seems to work as designed, but this one failed early.

I have a faulty product that I have been trying to return for 5 months. They asked for detailed descriptions and videos of the product not working. I provided this and more. They say they will email me the address but never do. Terrible customer service. Avoid at all costs

Very unreliable, very low quality product Ordered 16 port usb hubs; none of them worked when they were delivered. DO NOT ORDER on their website; they will not refund you. Try to avoid at all cost.

I bought the Acasis 6-in-1 40Gbps M.2 NVMe Thunderbolt 3/4 USB 4 SSD Case & Dock and this device just doesn't work. It always disconnects the disc and I can't do write/read operations with the disc. I tried with all available computers and the same results. I contacted the support, they asked to provide the video of issue. I made it and sent them. After a week I asked if any progress is there. They replied our technical specialist will check and we inform you about the results. I was waiting 2 weeks and no one contacted me, so I sent them the reminder but honestly I do not expect the reply from them. The mistake what I did in this case is to buy the devices directly by their website. In case aliexpress or ebay I'm still protected by system, here no one can help you anymore. ADVICE: do not buy their products directly from their website and better to find the analogues which available on the market.

I purchased a 1Gb/s fan-equipped enclosure (order ACSP13733) from Acasis website in June 2024 and the unit showed i/o problems. Backups failed 3 times out of 4. I moved my new SSD to another, more reliable, enclosure. Acasis is denying me the return warranty (despite I am within the 30-days). They refuse to have me ship back the product to have it analyzed in their lab. Do not pick this brand or buy on amazon or other reliable vendor who will not question you or deny you service. Shame on you, Acacis!