Canvas Freaks – Cashback, Rebates & Rewards

Bought a painting for my wife as a Christmas gift from Canvas Freaks. The purchase was made a couple of months prior to the holidays and I didn't open the box to check the quality of the paintings. When my wife opened them, the paintings looked very cheap with very little detail. I was actually embarrassed that I gave this as her main gift. I reached out to Canvas Freaks by email and told them that I was unhappy with the pictures and that I wanted to return them. They said that it was past the 30 day return window and I could not return them. They would not make an exception even after I explained that this was a gift. They offered an exchange which I agreed to in email. This is where the story goes downhill. I have emailed and called them numerous times to exchange the paintings and they do not respond or call back. This is the worst customer service that I have had in a long time. Beware!!! If you do business with them be prepared to not get a response if you have an issue. Also, not sure why they don't have reviews on Google, hope this one shows up!!! Beware, beware, beware!!!

Our very expensive neon sign arrived broken. We contacted them; they requested picture and video proof, which we immediately provided. Canvas Freaks then stopped responding to emails. Several days later, I started leaving comments on their Facebook page about our experience, and suddenly they are able to send emails again. They promised a return label within 24 hours. I asked for a replacement sign, and they again stopped replying to emails. The return label never arrived. At that point, my husband who is handy performed repairs on the sign (soldering, etc) to get it functioning again since it became apparent this company was not going to do any descent approximation of even the worst customer service. The sign looks okay after repairs; for the price we paid, it should be immaculate. This company also says everywhere they can that they are a US company based out of Florida. This sign shipped from Mumbai. It *might* have arrived without being broken if it wasn't traveling all over Southeast Asia and Europe in the vacation of my dreams before ever hitting the continent this company brags about being based out of.

Love this company! Got a custom photo canvas as an anniversary present for my wife and she loved it. It came out 10X better than expected so that was great. The prices are reasonable and you pay for what you get. Amazing customer service and amazing shipping times. Overall experience was great and I recommend everyone use canvas freaks to shop home decor.

This is one of the greatest companies I have ever dealt with! I placed an order. They made it and shipped it in record time during this covid. When I got it and opened it I then realized there was a mistake with one of the dates. I emailed them to find out if it was mine or their mistake. Sadly it was mine. I thought I was going to have to try to fix it in hopes of not messing it up but to my surprise canvas freaks emailed me and said that they would make me a new one and send it right out! I’m currently waiting for the second one to arrive but I just wanted to give you guys a shout out!! I’ve been telling all my friends and someone actually ordered 3 different canvases!! Thank you for the great quality and the amazing service!! I could not be more thankful!!

Jeg bestilte et billede, de skrev at der ville gå en uges tid før jeg ville modtage det. og der gik én uge så modtog jeg det. Der var godt nok en fejl på billede, men jeg skrev til dem for forklaret hvad der var galt, de svaret tilbage at de ville sende et nyt med det samme 😊