Burton Menswear UK – Cashback, Rebates & Rewards

Emily helped me sort out my refund issue with Burton after there was an issue with it that took over a month. Her customer service is impeccable and fantastic. She first apologised for the delay and explained it was an error on their part. Then she proceeded to sort out the refund . She made me smile.

Thanks for the Support However You should implement a appropriate customer service team to deal with this from your own app.

I had a small issue with some trousers. I contacted Customer Services by email and my problem was resolved immediately by Danlyn. Great service.

I ordered a pair of trousers, unfortunately the wrong item was sent. Mistakes happen. I contacted them via text message (very convenient), and Beth responded to my query promptly. She apologised and explained how the issues was going to be resolved. I sent them back, as soon as they had proof of return, Teresa sent the correct item out (I sent them a picture of the receipt via text, retuned the trousers via an automated return machine in Asda, again very convenient). Received the correct trousers the next day. I see a lot of negative reviews on here about the customer service, but from my experience, I cannot fault it at all. Many thanks to Beth and Teresa.

Have to give 4 stars because item never arrived when ordered in next day delivery, and it’s a suit for a wedding so I’m starting to get twitchy, but a lovely member of the team Charl, sorted it out promptly for me, makes up for a mishap when the staff are friendly and helpful. Thanks charl!