Bikebiz – Cashback, Rebates & Rewards

Before making a decision, I visited BikeBiz to demo both the MT-07 HO and the MT-09. Surprisingly, the sales guy informed me that I could only demo one bike. What kind of sales policy is that? It was disappointing, but I went ahead and chose to demo the MT-09.Then, things got even worse. The sales guy took my bank card and my international driver’s license, walked away to his desk, and consulted another salesperson. When he returned, he told me that they don’t allow people with international licenses to demo their motorcycles! To add insult to injury, they let a young rider with an L plate demo a Yamaha R150M right in front of me. The inconsistency and unfairness were beyond frustrating. My advice? Walk away from this place and find a dealership that values its customers! If this is how they treat potential buyers, I can’t imagine how poorly they treat existing customers when something goes wrong. For comparison, here’s what other companies have done: #ducati allowed me to test ride their demo bikes just last week. #peterstevens in Melbourne not only let me demo their motorcycles, but they also fully refunded me for a bike I purchased in 2019 due to a rectifier fault. #subaru and #landrover both allowed me to test drive their demo cars before making a purchase with Land rover. These companies are all professional and customer-centric. Something #bikebiz clearly is not.LikeComment

I recently purchased a used BMW from Bikebiz and, unfortunately, the bike broke down on the way home due to a battery issue. While I appreciate the staff's friendliness and professionalism—especially the sales manager who promptly replaced the battery—the overall experience left me disappointed. The biggest issue was the lack of a cooling-off period. Even after just one day of owning the bike, there was no option to return it if unsatisfied with the quality. When I inquired about trading the bike back in, the price offered by Bikebiz was shockingly low, even within a few days of purchase. To my surprise, other dealers like MCA offered a significantly better trade-in value for the same bike I had just bought from Bikebiz. Additionally, Bikebiz seems to maintain a high margin on trade-ins and doesn’t provide much flexibility on discounts or incentives like registration or transfer fees. By comparison, dealers such as Peter Stevens have been more accommodating, offering discounts and including registration and transfer costs as part of the deal. This customer-friendly approach makes a big difference in the overall buying experience. While I’ve been a loyal customer, this experience has definitely influenced my future purchasing decisions. I hope Bikebiz reviews their pricing and trade-in policies to improve customer satisfaction.