Barclays – Cashback, Rebates & Rewards

Of all the credit card companies that I have held accounts with, this one has to have the worst customer service. Extremely long wait times, lots of gatekeepers, and no interest in doing what they can to keep a customer happy. I've had good experiences with Chase and other options. Barclaycard is awful. Go elsewhere.

I've been a customer for several years since it was connected to UPromise. If you ever get a questionable charge, someone who cannot speak English will ask you for details over and over and over. When you ask to speak to a supervisor, they will (maybe) contact you in 1-5 business days! No way to dispute charges online. Just dealt with someone in the resolution department who argued that my husband made the charges I disputed and that his card # was different. Completely clueless customer service!

This company is rip-off and very incompetent and don't have knowledge of their work I wanted to make a balance transfer from another card to pay this one off because of their high fees instead they took the money for the transferer fee out and now they are charging me a fee because of the worker didn't speak good English her mistake I'm so done with all these fees they charge

I had a charge at a clothing company declined. Entered again, decline again. I went to their site, logged in, and asked why my purchase was being denied. We got a phone call within minutes from Barclay and assured them we were making a legitimate purchase. We thought the matter was settled, even though no explanation was made for declining. Then I get their email response to my online question. They put a hold on my account. Their response to my question: Why? was a canned explanation of their security policies, even though there was never a security issue. All further attempts to communicate with Barclay, produced the same canned response. My response will be to close the credit card account and a Barclays savings account. This is a company that has nothing but contempt for their customers.

Even after years of reports, Barclay Card Services failed to secure customers' online security by implementing 2 factors authentication and allowing '+' aliases in their emails. Please avoid.