Augustinus Bader – Cashback, Rebates & Rewards

Absolutely horrendous customer service. The hair conditioner formula separates and becomes unusable as well as developing a terrible chemical smell. Despite supplying all the requested information on numerous occasion as well as pictures of the problem no positive action taken. The company admitted in their first email that there was a definitive formulation issue with the product but I have sent over 10 emails now and no action taken.

I adore the brand. My favourite product has been the Retinol Serum, my frown lines feel plumped. I have experienced excellent customer service and advice. I am turning 53 and feel lucky that the brand suits my skin type.

I have been using the rich cream day and night and the face oil, night only, for 6 months. I have never spend this kind of money on skincare before. The results are transformative. Sun spots have faded, my skin looks fresh and healthy and I wear far less makeup. It’s the first time I’ve felt confident about my skin in the last 20 years!

Superb customer service resolved my issue straight away. I have been using AB for a couple of years now. All their products are top quality. Delivery is quick. Customer service(Sandy) is polite and helpful.

Great products. Great results. A bit too my packaging for my liking. As they are expensive products I understand the need to 'show boat' but but less is more in this day and age.