Artificial Grass Direct – Cashback, Rebates & Rewards

Shocking company got a quote for the the grass i choose went to collect last Thursday but rang before set off to be told couldn’t collect till following week as they had a audit i had the lads booked in to lay it so had to pay them as i let them down with no grass i rang up to speak to a manager no one got back to me and no reply to emails i had to ring off a different number for them to answer then to be told they had under priced my order and they wont stick by there quote stay away worst people to deal with

We are really happy with the customer service we received from Adam at artificial grass direct. We were under pressure with our deadline and Adam and we couldn’t have complete without the help of Adam and team. Very knowledgable and always easy to reach. Would highly recommend and will continue to use their services again.

Grass was ordered 4 weeks before I needed it so well in advance, was told they couldnt accept card for any payments over £1000 which I thought was weird, get a call a week before delivery to say my grass has been discontinued but they'd send a new 'eco' grass out, day of delivery comes and the driver turns up with everything but the grass, has no idea where it is and has a form with no grass on it. After many phone calls I was promised it first thing in the morning, next morning comes and goes, I had to ring late afternoon to be told they dont have it in stock, but 100% it will be with me in 4 days time, that day comes and nothing, I have to ring again, it will definately be tomorrow they said. By this time I have paid a labourer 2 days money to help with the grass that never turned up. Finally got the grass with promises of compensation and returned delivery fee's at a minimum. Of course when you ring to ask for this you get fobbed off with having to email the director directly!?! as expected Ive still not recieved a reply 2 weeks later, honestly dont use this company, 3 of them are under the same ownership, artificialgrass direct, artificial grass london, and nomow, even the different delivery drivers that came out from them, although nice blokes admitted the company are a joke