Aritzia – Cashback, Rebates & Rewards

Every girl who has helped me out today over the phone with my order has been so nice. Also kudos to them for working so hard during the sale season.

Love to shop the store in New York Soho area. The cloth quality fits to its price to me. If the return policy could be improved that would be great!

Bought a coat and there was some confusion on the tags. The manager, Jasmine, spent 20 minutes running around to sort it out for me. I will definately purchase from Aritiza at Somerset again. GREAT customer service

Customer service was very helpful. Love the super puff it keeps me extra warm.

I’m from the UK and bought some trousers whilst I was in the USA. I tried them in store they fit perfectly, I got home put them on and they slightly ripped although they were my true size. Hence the reason for the 4 stars because I’d think for the price they’d wear a bit better. A bit of a difficult situation followed as I was leaving the US for the UK the following day and couldn’t return to a store in time. I contacted customer support via Twitter and they had round the clock, quick replies. I was offered a partial refund to cover the cost of the small repair but they could not reach me via mobile due to me having a UK number. Instead I was offered a gift card, which I accepted that ended up being 2/3rds of the cost of the trousers. I was relatively happy with this outcome. I know this is a long review but I think it gives a good indication of their customer service staff - whom I found to be pleasant and responsive. I would however put a word of caution to international shoppers that they are not equipped to communicate with international numbers etc. something I’d expect. And aritzia if you read this please open a store (or 2) in the UK, we’d love your clothes here!