Adelante Shoe Co – Cashback, Rebates & Rewards

My husband picked out this company and one other company for custom made boots for my birthday. After strong deliberation, I picked Adelante, and I picked the Reinas. All seemed well, and I followed all of the instructions. After 4 weeks, they arrived and were too wide in the feet and mildly too big around the calf. I talked to customer service, and new boots were ordered. They arrived, and they continued to be too wide around the ankles with my heel slipping constantly. After much back and forth it was determined that there was no fix. They do not offer refunds for this shoe, and it’s $395. They will only offer store credit. Please know, by custom made shoes they only mean 3 measurements, and there is no fix if you have athletic calves but slender ankles. I was ultimately blamed since I should have known the policy, but who would have thought that custom made shoes wouldn’t fit? I understand their mission for Guatemalans, but just know that you might inadvertently just be giving them money if nothing works out. Their inventory isn’t huge, but I will hope that something they make in the future will strike my fancy. (Sigh), I still don’t have a birthday present.

Terrible build quality and inaccurate reviews. I purchased a pair of shoes and they fell apart. Took them to a cobbler who said they weren’t worth fixing. I left a review saying that, but it was deleted. Exchanged the defective pair for another model. Similar poor quality.

Hi, I've been trying to reach this company regarding a shoe order. I've sent two emails that haven't been answered. I'm posting here in hopes that the company will reach out and arrange a return for me. Right now, I haven't had the best experience and would like to resolve this issue by the end of the week since it's been a month.