All Stores Reviews – page 4

I gotten some items haphazardly tossed in a box but, customer service has always been great.

Have been to Target half dozen times in last several years and most of the time walk out without making a purchase. Repeatedly disappointed in women's clothing department. Needs more diversity in common sense, ready to wear fabrics (a la Kohls, Macy's, J

Macy's for the most part is a reliable company and I generally receive items in a few days. However, before the holidays they sent me the wrong sweater that I had ordered, and by the time I received it, the original sweater was no longer in stock. The goo

Online customer service personnel is not well trained, their e-mails in response of inquiries are dissatisfying. They are not willing to accommodate a client of more than 15 years of loyalty. They are not as pleasant as Amazon's agents when dealing with o

got my order and love it thank you macy for always been there

Ordering just 3 shirts has been a nightmare. Ordered and never received an acknowledgment via email. So I called Customer Service, which was outsourced out of the US . Customer service said their computers are getting updated? But my order went through. T

I just want to say that I ordered something from macys.com on Wednesday morning and it’s here early afternoon on Friday. I ordered from Nordstrom on Thursday (yesterday) morning. It’s Friday afternoon and the order still says “preparing t

Edit: I’ve since had multiple more horrible experiences. Do not support Macy’s, everytime I do I regret it. || Not helpful at all and don’t care about customers. I had one amazing customer service rep, but aside from that I have now had 3

Macy's shipped me a Ralph Lauren hooded t-shirt with the impossible to remove plastic security device attached. I took it to the store and they removed it. Muriel was polite and accommodating, we had a friendly conversation about local issues. I appreci

My walker coat was supposed to be delivered on 22nd Dec but still no signs of it yet. Now I'm being asked to wait for another week. Just wow!

Recibí un artículo dañado, y como era cristal me dijeron que iba a tener un rembolso y que no tenia que regresar el artículo. Espere y espere por mi reembolso y no lo recibía! Llame bastantes veces a servicio al cliente y cada aso

After being a loyal customer for over 5 years, I have stopped shopping at Macys. Their service has really gone down hill. Really bad. They shipped me the wrong size again and one of the items is wrong. I hate that most of their customer service reps try

My Macys experiences are mostly great. Only problem I ever had was when a cashier forgot to remove an alarm (she did deactivate it so I got all the way home before I noticed). Service at the cosmetics counters is great though. I have also used their ch

Very disappointed with how Macy’s follows up on issues with shipping of online orders. I’m not going to order anything from Macys.com as long as they use OnTrac as their delivery partner who just dump packages at a nearby outdoor parking without

I had a problem with my online order and it took hours :between the bot, and many calls however I reached a very nice lady who was able to work with me to get the clearance jewelry piece. It took about 2 hours of runaround but this product is very pret

My experiences with Macy's Online have been very positive. I've purchased a few things from them, and they never disappoint. They carry a broad selection of items, and they often have (substantial) sales. The site seems to be up-to-date regarding inven

See my one star review. I have since managed to find out the email address of the CEO, Jeff Gennette, so I emailed him. By return I heard from Deborah Dehner, who very quickly arranged the refund. So a much better experience.

The other day we had our family portrait taken for Christmas. My wife wore a blouse that she had bought at Macy's. She bought it at least 4 years ago and according to her was still stylish and it looked brand new. She wouldn't tell me what she paid for it

Bad experience. Their customer service has been going downhill as quickly as their business. Customer service staff need better training (maybe Macys don't care now). A Ukraine speaking service staff had an attitude and hostile behavior against customer.

The employee Victoria Mellado was very friendly and knowledgeable about the product. She made our purchase a pleasurable and unique experience. I recommend an excellent evaluation as a sales specialist that reflects positively on a salary increase. Above

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Bought 3 pieces of matching luggage from Macy’s in Melbourne Square in Melbourne, Florida. We used it for 1 trip but 1 of the suitcase’s wheel & a zipper broke. We returned it to the store in Melbourne Square mall. Paris @ customer service was g

I ordered a watch on the 9 th of Dec for my brother with terminal cancer it was to be deliveryed in 3 to 5 days. Its now the 23rd and no watch. This was my last gift for my brother for Christmas or anytime and all Macys said was well you can return it. No

I was hired for seasonal work once and completed their training. Their ideas and approach are great! Their themes and employee benefits are great! I was hired but i never got scheduled and the dept supervisor never returned my calls. When i order online a

tried to return Items of three dress shirts that didn't fit tags taken off by mistake, paid between $110.00 and $252.00, Sonia who worked at the return station and was very UNPROFESSIONAL and VERY RUDE AND HAD VERY POOR CUSTOMER SURVICE SKILLS

I've been hitting up Macy's for ages, and I love checking out all the cool stuff they've got in stores and online. Being a fashion lover on a budget, I'm all about those Macy's discounts and sales. They help me stay trendy without wiping out my wallet. Th

I love going to the actual Macy's store, I always find good deals. That being said, I think Macy's has one of the worst websites out there. They show products that are out of stock, the site is overpriced and the shipping costs are ridiculous. Macy's wil

I have ordered many things from the website during the pandemic. Everything has been delivered promptly and is in good condition. I live in NYC, which has good free delivery from Macys. They will always take returns. In store customer service is no

I've had mostly good experiences shopping at Macy's. I trust their brands which is why I buy cookware, utensils and decor from them. I find the quality to be more consistent than Amazon. They offer free returns products which is nice. A few times I pur

We bought my daughter beautiful diamond white gold oval hoop earrings. I was so blessed that we got a real good sale lady, professional, & very kind Norma at Old Orchard she knew her job. My husband & me were happy Norma help