DKNY Tracking Order Status

Got gifted a pair of pyjamas, really cute and comfortable! Highly recommend!

Made a surprise for my beloved one by giving her a bag from this brand. She was delighted, and I was meticulously choosing the appropriate handbag. First and foremost, materials used during the production of these bags are durable and quality. Thus it means the bag can serve several years without losing its commercial form. That's awesome.

I haven’t bought from this brand for so long because they just were’t my style. But then I saw IG ads with really cool styles from DKNY so I thought ok why not? I ordered a hoodie and got XS. It was too big (smallest size available) so I wanted to make a return. Return policy on the website isn’t very friendly. Doesn’t explain much. Basically, it gives the impression that there’s no return shipping label provided. However, the package did provide it but they didn’t provide the “return form”. Reached out to customer service twice to finally have someone send me a return form. Return form was a scanned version (no digital version, lol). Filled it out and it asked for Item # and Style #. Couldn’t find where to find item # so I just ignored it. Also, it says they deduct $6 from your return. If I bought many items, I wouldn’t care so much becasue I understand shipping could be expensive. But becasue I bough one item, it was rather wasteful. The selection is pretty cool and the styles are pretty nice, but the website is a bit funky and not much details are given about the products. The experience was ok. I would recommend them if you see something you like, just make sure you’re aware of return shipping costs. Other than that, they shipped my item out really quickly and the hoodie came well-protected.

Initially I had thought that their whole business was a scam as initially I did not get any confirmation / shipping emails or notifications however the money was deducted from my account and the customer service team did not get back till later. Their website & online customer service processes definitely need to be reviewed as they’re not very effective. About a week after placing an order I got a email from the customer service team with my tracking code which did not work. Instead of dealing with them I contacted fedex directly and was able to get accurate information to track my order. My dkny account did not have my order under purchase history, no tracking details were available there either. I received the bag that I had ordered, and it’s in great condition. The bag did not come in a dkny box though, so if you are purchasing it as a gift then I suggest adding a note when u purchase it. Overall the process was a bit stressful but I got the product and I’m happy with they quality of the bag.

I had a rose coloured dkny watch bought for me just over 3 years ago, but have only worn it around 8/9 times. I have taken great care of it, taking it off when washing my hands etc, but the rose colour has now come off the sides of the watch, leaving the underlying gold colour. This obviously not match the strap & therefore looks horrible. I have emailed and messaged deny 3 times about this problem, but have not received any type of acknowledgement or reply. Not happy with the watch or dkny's lack of customer services. Will not be recommending them for sure.