DiscountGlasses Tracking Order Status

10/10 customer service. They are the only company that offers a 365 day guarantee and free returns on glasses. Discount Glasses has the best customer service I've encountered ever in a glasses company. The after sales support is fantastic, the reply times were just 1-2 hours on my email. My frames snapped through normal use, and they did honor the 365 day guarantee. I can't say enough good things about the company.

I would of gave 1 star but my first pair order went good, hence the 2 star. I placed one order and absolutely loved the pair and thought great I found the company where my teenage son can get glasses (he prescription changes every year so he needs new lenses and/or glasses). The second pair (replacement) a month later I ordered I paid for expeditated shipping. They still didn't arrive an no email. I called and Ivette took my call, I found out the glasses did not pass QC/QR check and they have to remake, don't you think I should know this? I then just upgraded his lenses as I knew it would take at least 2 weeks yet again. I asked for a refund for my expediated shipping of 11.99 and she said we couldn't send bad glasses out, I responded don't you think since this was your fault and I will not have my glasses for close to a month. She said no. And then responded they have lost my business and I will write a review reflecting my experience. I am over a level 10 on my google reviews and always fair. They will lose business from this. I hope that $11.99 keeps your business afloat from a customer who would have bought yearly glasses from you for both my kids. I now ordered a replacement pair as my son lost his in the ocean over 2 weeks ago from another company and paid less. Do not use this company!

If you wear prescription glasses, you've got to go to discountglasses.com. I'm new to the whole thing but am getting familiar with my son needing them. This site offers incredible pricing but more importantly ... the customer service is out of this world. They replace glasses within 1 year if there is an issue - no questions asked, no complicated returns. If your Rx changes within the year, they update your glasses and send new ones - no charge. I was having a heck of time ordering my son's glasses today. Ended up getting the ones he has replaced for free, a new pair, and Rx sunglasses for $100. The customer service agent walked me through the whole thing without an issue.

I ordered a pair of eyeglasses and it took them 2 weeks to get them and they arrived scratched. So, they sent another pair and got them a week later and those were also scratched! Was going to try to get them one last try and low and behold, they were out of my frames and I could try another color or wait another 3-4 weeks for them to get the return on my glasses and use those frames. No thanks! 2 months waiting on a pair of eyeglasses to arrive unscratched is not going to work. They said they double checked the lenses before shipping but maybe they got damaged in shipping. Well, if you think that is the case, maybe ship them with more padding or something. So, just cancelled and cannot wait for them to maybe get my glasses right! A month wasted for a pair of eyeglasses that is their job. Not happy and would not recommend. The only reason I am giving them 2 stars is the return was easy. Now I need to start a new search for a place that has the glasses I want.

I bought 2 pairs of sunglasses from discount glasses. They arrived quickly and my prescription seems to be spot on. There are typically decent discounts available to save a few more dollars. Not the cheapest by any stretch of the imagination, but they are good quality.