makesy Reviews 1,100

Never delivered order. Customer service said just wait till middle of next week. Still not here!!! And refusing to refund!
I’ll be reporting these scammers to the BBB immediately!

Date of experience: March 12, 2025

Dont buy from this company. They don't ship your full order together. Only one tracking # and it says fulfilled when I only recieved 1 item out of 12 and that order I recieved wasn't correct. I'm still waiting for 10lbs of wax its been 2 weeks. They stated it was delivered. Nope it wasn't. They said so sorry you are right do you still want the wax. UGHHHH! Stay sway from this company terrible shipping.

Date of experience: January 03, 2025

I wish I could give makesy no stars on here. I put in my order beginning of December and spent hundreds of dollars on it. I’ve received less than 10 of the multiple and multiple items ordered, and the worst part is it isn’t even for a business. It was a present. So even if I receive my items there’s no money or anything to look forward to. For those who spend hundreds or even thousands for their businesses don’t go here. They’ll waste your money, your time, and shift blame to the carriers. After weeks of lack of communication, due to them splitting up one order and taking a month for processing (not even waiting for shipping), after a 5th email of impatience, they took a single day to reship my order. But it was one out of all missing items. They claimed it was “lost” and I’m stuck again waiting for the rest of the items to process let alone ship. Every time I communicated with them, I tried to be understanding of the holidays, if things were sold out and just wanted communication they repeated the same problems over and over again. They would take two days at a time to respond and most of the time would appear to be “helpful” after sending a message or email back on Friday. But their chat and emails are closed on weekends. So you wait even longer for a single reply. The quality of their products are good, but not at all worth the stress or issues. I’m still waiting for a reply and my items.

Date of experience: January 12, 2025

I am beyond frustrated with this company. Their customer service is appalling, and their shipping practices are both unprofessional and unacceptable. When placing multiple orders, they ship partial items without providing tracking numbers for all shipments. For example, if an order contains eight items and they ship only three, you’ll receive a tracking number for the three items but no additional information about the remaining ones. There’s no way to know when—or if—the rest will arrive. This lack of transparency leaves customers in limbo, guessing and wondering about their shipments, which is completely unacceptable for any business, especially one where customers are spending thousands of dollars.

I’ve reached out to their customer service multiple times, but my concerns have been met with silence. No responses, no updates, nothing. For a company of this scale, the lack of regard for their customers is shocking. Good customer service isn’t optional—it’s a fundamental expectation, particularly when people are investing heavily in a company’s products.

This situation is deeply disappointing because their products are exceptional, but their service makes it impossible to trust or rely on them. How can anyone run their own business effectively when their supplier is so inconsistent, unreliable, and dismissive? It’s a shame that such great products are overshadowed by such poor service.

Date of experience: January 06, 2025

This company has consistently proven itself to be the worst I have ever shopped with in any capacity. Not only do they allow customers to purchase product that’s not in stock and make them wait days and days for a response when it never gets delivered. But they always have the excuse that it was lost in sorting. They must have something crazy going on internally for this to happen multiple orders in a row. All in all, if you have a business, shop anywhere else if you plan on that business having any kind of shot at thriving. They are adamant on consistently giving their customers a terrible experience back to back in every single order. It hurts to talk so negatively, but I feel obligated to share my experience so that it can save someone else from the living nightmare that is ordering from Makesy. Nothing they have is worth the stress that comes a long with it Every. Single. Time. I hope they get all their issues sorted out so I can consider shopping with them in the future. But for now, I have to shop with companies I can depend on and Makesy has made it clear that it’s not them.

Date of experience: January 06, 2025

This company has the world’s worst customer service and shipping times. I don’t think there is a single company out there that takes multiple weeks to place your ordered items into a box. I’m not even talking about the shipping. I’m talking about processing items. Moreover, they even have a $10 option to speed the processing up. Pay $10 for a worker to do a job they were already paid to do ??? This company doesn’t even answer their emails and their chat function is terrible. To make matters worse after a month of not receiving my items I canceled my order and they still shipped them.

I have spent thousands upon thousands with this company and I will absolutely no longer do business with them.

Date of experience: November 11, 2024

ABSOLUTELY AWFUL!!! Wish there was a ZERO star option. This company has been in business for years and still continues to make excuses for how busy they are - which they feel is a justified reason for consistently taking over a month to get orders fulfilled. ARE YOU KIDDING ME?!?! You would think with their "success" and "business experience" they would know how to prepare for "busy" seasons ahead of time. But it never fails. Huge delays constantly and excuses on their website which *i guess* is supposed to pacify the customer while we wait with our thumbs up our “YKW.” Even in "slow" seasons I have experienced HUGE delays. All while they increase their prices sucking more money out of you with nothing to show for it. Blanket emails sent to say "we're working on it" which seem like just another excuse to fart around and take their sweet time fulfilling orders. Where are all the extra people who are supposedly *hard at work* working weekends to help get things done?????? What are they actually working on??? They are so quick to ask for extra money for a special membership which is supposed to give you perks and expedite orders. Why should you have to pay extra for something that should be given equally to everyone if you truly care about your customer????????? It’s all about the money. Total greed and complete BS. Never any response from “customer service” so I doubt they even know what customer service means. I still haven’t received orders I place OVER a month ago. Not sure why I continue to give them my business. It’s always the same old story, year after year after year. Shame on me for giving them the benefit of the doubt. Lesson learned. I’m done.

Do yourself a favor - TAKE. YOUR. BUSINESS. ELSEWHERE. - unless you don’t care about flushing your time and money down the toilet.

Date of experience: December 07, 2024

I have been ordering from Makeasy for years now. Most of the time it goes without a hiccup, but they do have a lot of issues with shipping on time and customer service. I placed an order early November and I still have not gotten it shipped, nor any of my emails answered. I’ve had to purchase from
Other suppliers to be able to meet the demand from the holidays. It is very frustrating to place large orders, drop a lot of money and for your orders to be nowhere to be found.

Date of experience: November 10, 2024

I appreciated the initial clarity of the company's website and the straightforward ordering process. However, after placing my order on 11/13/2024, I did not receive the service as described. I emailed customer service on 11/24/2024 and 11/27/2024 as well as messaging on Makesy's instagram but received no response. This delay and lack of communication disrupted my project timeline and caused inconvenience. I recommend the company improve its customer service response times and provide clearer communication regarding service delivery. I hope the company will take this feedback to improve its services and communication. I remain open to resolving this matter if contacted.

Date of experience: November 13, 2024

I placed an order on 10/30 for a couple of fragrance oils and the order sat "unfulfilled" until I requested the order to be cancelled on 11/12. I was told that I could not cancel the order because it was already on track to be shipped. They printed the shipping label the same day but didn't ship the item until a week later.

I received the items on 11/22 and half the order is missing. I emailed them and contacted them on their site and no one responded. I contacted my bank and explained the situation. I honestly don't know what is going on with this company, but I'm no longer participating.

Date of experience: October 30, 2024

This company doesn’t even deserve 1 star. I have had issues with Makesy in the past but nothing that compares to my current issue with them. I placed an order on November 3, that still has not processed or shipped. I reached out to Makesy 2 times by email a week apart & they have not responded. I tried to live chat with them & no one came on line after I waited for over an hour. I tried calling a number I found but the line was always busy. This company is a joke. They don’t care about their customers. To all the makers out there, you can replace every one of their products with other companies that care about their customers, you just have to put in some research to do so. We don’t have to put up with this. All they had to do was explain their situation but instead they choose to ghost us.

Date of experience: November 22, 2024

Customer service is a joke. I can't track my orders, I dnt know something is OOS until my order arrives. You check order status keeps saying partial but yet the site still accepts money for OOS items. How can you base your business on an unreliable supplier. My anxiety is through the roof.

Date of experience: November 21, 2024

Quality products but at a high price. Earlier in 2024 I had great customer service. However, since late summer, 2024 the shipping times are inconsistent at best and non-existent at worst. Most recently they offered a new candle vessel through pre-order. Knowing these new vessels would ship 10/21 - I placed an order on 9/2. As of 11/21 I still don't have my vessels and they haven't been shipped - Although my account shows the order is "fulfilled" and it lists they were sent on 11/7. But they don't have a tracking number. I have been emailing and attempting their chat option for over 3 weeks now. On 11/20 I finally was told that my order was delayed because it was a pre-order. At that time after several emails, they asked if I wanted to cancel the order or wait. And that my gold vessels may be holding up the order. In the past they shipped partial orders and then days/weeks later the rest of the order shows up in the mail. Side-note - they don't tell you anything, so you don't know if it's a mistake or if they will come at a later date. Your account always shows your order was fulfilled with no notes about a back-order. So I always make sure I check my order and report all the missing items to them, just in case it was an error and not just out of stock.
So yesterday after I was asked if I wanted to cancel or just wait without any estimated date, I emailed back and asked them if they would mail the rest of the order and send the gold vessels when they came in. At least if they sent the rest of the order I would have my boxes I've been waiting on and some of the new vessels in order to wick test. I responded to their email (the only method they will use) yesterday, 11/20 at 3:00 pm. As of 8:00 pm on 11/21 I have not received a response.
Based on their unwillingness to talk to customers when they have a problem (on their end) and the lack of urgency in resolving my issue, it's obvious they do not care about my business. I'm a Maker Pro Member which is an annual membership that you pay for to receive next day processing of your orders and special sales. Considering their customer service, I doubt I will continue my relationship with them in the future. I definitely will NEVER order anything via their pre-order. They have been selling the new vessels on their regular web site for weeks now. You would think they would mail the preorders before opening up new orders. And, I have been leaving reviews on their web-site regarding this issue and mysteriously, they never actually show up. Seems like if it is a negative review they filter them out. Because my other recent reviews (prior to this) that were good, all show up on their site. So buyer / shopper beware, I am not confident of the validity of their reviews.....

Date of experience: November 15, 2024

Absolutely abhorrent customer service; they take forever to restock and always give their clients the run around. Stay away from this company at all costs, take your business elsewhere, it's like pulling teeth to get anything from them.

I have my order unfilled for over two weeks now and no one will help or answer my messages or emails...after waiting for them to restock the oils I needed for 4 months....

Date of experience: November 20, 2024

So far my experience has been very negative. I placed my order 11 days ago and the status sits at “unfulfilled” even though they claim orders within 3-7 days. I have contacted customer service twice-once with no response and am waiting for response on my second attempt. But I shouldn’t have to even make a second attempt. As I read the reviews on this site I notice Makesy only responds to the positive reviews and does not address the issues customers are having which is on par with my experience. I plan to contact my bank to file a claim for a refund.
***UPDATE
After attempting a chat in which they stated wait times were 10-15 minutes I waiting more than 30 before leaving the chat and letting them know I'd be contacting my bank for a refund. After I received an email saying I left the chat before they could "help me" as if it were my fault they left me hanging. My ordered shipped the next day but still won't arrive until November 13th. Nearly 3 weeks from the date I placed the order. And I have to wonder if they would have bothered to even it ship it at that point if I hadn't made the threat. This is incompetency at it's finest.

Date of experience: October 23, 2024

If you are planning to use these products for your business I highly recommend looking elsewhere. I am currently redesigning several of my products so I no longer need to use anything from Makesy. This is an expensive and time intensive process, but it's worth it to not have to deal with them any more.

They keep raising their prices, but similar products can be found elsewhere. Despite recently hiking up their shipping prices and free-shipping threshold, their shipping time is ABYSMAL. I waited almost 2 weeks for my order to even leave the warehouse. It will now be another full week until the items arrive. I am now going to be late getting orders out to customers (which, unlike Makesy, I actually care about).

Update: My jars arrived smashed, because they only wrap them in an insanely thin layer of plastic wrap. I paid for the insurance and requested replacements. They 'couldn't' replace the actual jars that were broken. I requested a different color and they didn't have that, either. I made a third request, for a color they told me was available, and they didn't respond (it has been 3 days) and marked my order as 'partially refunded' despite never refunding or sending a replacement. They are charlatans and here to take as much of your money for as little work as possible.

It's nearly impossible to reach anyone from customer service without waiting at least half an hour. When you do they give you incorrect information, or don't address your actual question.

Their business is just like their website - it looks good at first glance but, once you're using it, you can see that it is poorly thrown together, unreliable, and glitchy.

Avoid even bothering with them in the first place.

Date of experience: October 27, 2024

Overpriced, extortionate shipping fees, they take forever to process and ship Awful, do not waste your time and money!!! They overcharge for shipping. I took a chance and ordered a second item for a clients bulk order, they charged me, I waited a week for a tracking number and then they cancelled due to it being out of stock. How did they not know this?! Very awful customer service. Almost dismissive. Oblivious to customers needs and poorly run company. Utterly disappointed back to back with this company.

Date of experience: September 25, 2024

I placed my first order on Makesy.com on 3/6/24 and paid $32 for two day shipping. I did not receive my package in two days and emailed Makesy so I could be refunded .

I assume customer service is non existent because I emailed three times and no one ever responded to any of my emails about getting a refund for my shipping cost.

Date of experience: March 06, 2024

I’d like to start with the positives- we ordered a heart silicone mold, dyes, wicks, and metal wick clips. The silicone mold has worked perfectly, and the dyes are very pigmented. I am happy with these purchases. Additionally, shipping was fast and everything was accounted for and in tact.

The ultimate wick 0.4 is where the low rating comes from. First, I used the wick guide to guide me in purchasing the correct wick. However, after making candles with the new wicks, the wicks will not stay lit. They light for approximately 3-4 seconds and then burn out.

I contacted customer support asking for assistance. They emailed back in the specified time frame and wanted further details, wax type, vessel size, wick size, etc., which I provided them. After emailing back and forth they questioned if I had tried another type of wick from them as the guide is just a guide, and not the ultimate end answer. I advised I would not be purchasing more wicks from them when the current ones won’t stay lit.

Customer service then advised I could send the wicks back (minus what I’ve used) for a store credit- but I’d be shipping them at my own cost. I suggested a revisit to their refund policy and advised I would not be sending the wicks back for a store credit I won’t use. They followed up with an email that they may be able to do a one time prepaid shipping label, and I could return that way for store credit- thus I wouldn’t pay for the return shipping. I advised them there was no need to go the extra length, I would just leave a review. Next thing I know there is a prepaid shipping label in my inbox.

Customer service made the prepaid shipping label issue right. My complaint is the wicks don’t stay lit, and I’d save your money. The wicks from Amazon have been great.

Date of experience: January 29, 2024

We spend thousands with this company monthly and their quality control has gone downhill. The customer service is decent, but they don't talk via phone which is bad business. We ordered much needed wood wicks 10 days ago and they still haven't shipped.It's not like their coming from Europe! In addition, we've received numerous fragrance oils that have not been sealed or packaged properly only to spill out in the box all over stuff and had to be replaced. Brambleberry packages great! They seal the bottles with electric tape and then secure them so they don't shift during shipping. I'm retired from the airlines of 33 (Customer Service Supervisor) and honestly, this is a bad business model. They should be contacting their warehouse in Texas and addressing this. They could potentially be fined by all U.S carriers that transport their fragrances due to violation of the Hazardous Materials clause. This goes for both Air/Land. I hope someone in their company addresses this before they lose customers and get hit with heavy fines. We love the products when they arrive in good order even though they are a bit over priced. Updated: 8/24/23. I just lodged a complaint with the BBB. In addition to all of this, I also paid for 2 day shipping to get much needed wicks in and now they are to arrive 8/28/23 (I placed the order 8/22/23). Again, unacceptable.

Date of experience: August 22, 2023