4.7
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
I have owned the Roadster Watch winder for many years and it is a fabulous piece of machinery that looks great and functions unbelievably. I recently contacted the customer service department by email because I needed three Suspended Watch Cushions which were not an accessory I could buy. Tonia in customer service responded to my email in less than a day and said they would be on the way…. The customer service department at Wolf, is just like their products, the best. Thank you for the support!
My wife ordered a WOLF watch winder for me as a gift. I was very excited to try it out however my watch was slightly smaller than the cushions supplied. Within hours or reaching out to customer support about this, I was greeted with a warm email offering to provide the appropriate sized cushions without any hesitancy or push-back. It is hard to find a company the delivers this level of customer service. I would highly recommend a WOLF watch winder! Any company that stands by their product like that is one worth investing in.
The customer service was quick and fully responsive. And the product is top-notch. There aren't many companies like that anymore.
Hands down best customer service experience. Came up with a resolution promptly to no fault of theirs but a fit issue on my end. Offered to foot the shipping or split costs but they insisted on taking care of it. This means a lot to me a sets the tone for first time customers like myself. Truly a stand up company !
Founded in 1834, WOLF is a five-generation family business specialising in luxury watch winders, watch and jewellery boxes, travel cases, accessories and high-end security safes. Handcrafted from quality materials using sustainable methods, every WOLF product is made to last a lifetime or longer. We offer innovation, craftsmanship, and ultimate protection for your most cherished items.
United Kingdom
4.7
108 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
I have owned the Roadster Watch winder for many years and it is a fabulous piece of machinery that looks great and functions unbelievably. I recently contacted the customer service department by email because I needed three Suspended Watch Cushions which were not an accessory I could buy. Tonia in customer service responded to my email in less than a day and said they would be on the way…. The customer service department at Wolf, is just like their products, the best. Thank you for the support!
Date of experience: April 21, 2025
Reply from WOLF
Thank you for your lovely review, Yoshi. We will send this along to Tonia. Enjoy your WOLF Watch Winder! - Team WOLF
The customer service was quick and fully responsive. And the product is top-notch. There aren't many companies like that anymore.
Date of experience: April 08, 2025
Reply from WOLF
We are delighted you had a great experience with our customer service team, we'll be sure to pass your review along to them. Thank you! - Team WOLF
My wife ordered a WOLF watch winder for me as a gift. I was very excited to try it out however my watch was slightly smaller than the cushions supplied. Within hours or reaching out to customer support about this, I was greeted with a warm email offering to provide the appropriate sized cushions without any hesitancy or push-back. It is hard to find a company the delivers this level of customer service. I would highly recommend a WOLF watch winder! Any company that stands by their product like that is one worth investing in.
Date of experience: April 16, 2025
Reply from WOLF
Thank you for your lovely review, Sam. We will send this over to our customer service team. Enjoy your new WOLF Watch Winder! - Team WOLF
Meiko could not have been more helpful and Wolf most certainly stands by their products
Date of experience: April 15, 2025
Reply from WOLF
Thank you so much for taking the time to leave us a review, Ron. Our Customer Service teams are working hard to provide the best support possible, and we are delighted to get your positive feedback. - Team WOLF
Alexia was absolutely wonderful with helping me replace my lockbox key. She was very responsive and shipping was fast!
Date of experience: April 14, 2025
Reply from WOLF
We're delighted to hear your positive feedback, Alex. Thank you for taking the time to leave your review. We will forward this onto our Customer Service team. - Team WOLF
Hands down best customer service experience. Came up with a resolution promptly to no fault of theirs but a fit issue on my end. Offered to foot the shipping or split costs but they insisted on taking care of it. This means a lot to me a sets the tone for first time customers like myself. Truly a stand up company !
Date of experience: April 03, 2025
Reply from WOLF
We are delighted to get your positive feedback. We will share your 5-star review with the Team; thank you!
I have had a couple of issues with my 4 piece watch winder but Becky on customer service has been excellent.
I phoned Becky again yesterday and her service again has been really good proactive rather than reactive excelled her self.
Bob S
Date of experience: April 02, 2025
Reply from WOLF
Thank you so much for taking the time to leave us a review. Our Customer Service teams are working hard to provide the best support possible, and we are delighted to get your positive feedback. We will share your 5 Star Review with Becky, thank you!
Mieko from Wolf Customer Support was awesome! She helped me through my issues, was clear on what I needed to do to resolve the issue, and always maintained communication throughout the process. Wolf products are not just great, their Customer Service is awesome! That’s why Wolf is my choice for taking care of my watches.
Date of experience: March 14, 2025
Reply from WOLF
We are delighted to hear that you had such a great experience with our customer service team, we'll be sure to pass this along to Mieko. Thank you so much for taking the time to leave your review. We are honoured to protect your precious watch collection. - Team WOLF
I just cant believe how brilliant, friendly and helpful the lady was on the phone, its like, no problem whatsoever. Absolutely outstanding customer service.
Thanks Becky you a big asset to your team and company, i wish everyone was as good and professional as you.
Date of experience: March 13, 2025
Reply from WOLF
Thank you so much for taking the time to leave your lovely review. We are delighted you had such a great experience with our customer service team. - Team WOLF
Tonia is simply excellent!! She is so nice and helpful !!
Date of experience: March 12, 2025
Reply from WOLF
Thank you so much for taking the time to leave your review. We are delighted you had such a great experience with our customer service team. - Team WOLF
Mieko was very responsive and helpful. I’ve ordered a watch winder, stand and watch rolls from Wolf. Awesome products and customer experience !
Date of experience: March 05, 2025
Reply from WOLF
Thank you so much for your feedback, Jay - we are delighted to hear about your experience. We will be sure to pass this along to Mieko. - Team WOLF
I purchased my Cub single winder last year, but was unable to use the cushions supplied without adjusting the watch strap each time. Problem resolved when Becky from customer services kindly sent me two smaller cushions to try.
Excellent customer service
Date of experience: February 17, 2025
Reply from WOLF
Thank you so much for your feedback, Andy - we are delighted to hear about your experience. We will be sure to pass this along to Becky. - Team WOLF
Great company to deal with. Responsive and accommodating. Took care of the problem with my winder without hesitation.
Date of experience: February 26, 2025
Reply from WOLF
Thank you so much for taking the time to leave your review, Russell. We are delighted you had such a great experience with our customer service team. - Team WOLF
I requested advise with regard to a replacement, watch winder, power adaptor.
I received a speedy, upbeat, proactive response from a delightful young lady named Lucy.
Within five working days a replacement power adaptor was delivered safely to my home.
Lucy and the Wolf team provided a brilliant, helpful, friendly, professional service.
In the future, I will not hesitate to recommend Wolf products to my family and friends.
Thanks Lucy.
Date of experience: February 24, 2025
Reply from WOLF
Thank you so much for your feedback, Daniel - we are delighted to hear of your experience. We will let Lucy from our Customer Service team know of your 5 star review. - Team WOLF
Fabulous company with integrity and the best customer service team.
Thank you,
Loyal customer forever!
Date of experience: February 13, 2025
Reply from WOLF
Thank you so much for your feedback - we are delighted to hear of your experience. We will update the Customer Service team and let them know of your 5 star review. Thank you again Team WOLF
I had an issue with a jewelry box I purchased from Pottery Barn several years ago. We all know that PB doesn't care about issues that are beyond say 90 days, let alone a few years. Anyway, the customer service from Alexia was fabulous. Wolf makes beautiful jewelry boxes that are well worth the money. Treat yourself or a loved one or more of their products. You won't be sorry!
Date of experience: February 02, 2025
Reply from WOLF
Dear Marion, Thank you for taking the time to leave us a review. We're delighted to hear you had a great experience with Alexia from our customer service team. - We will let her know about your feedback and 5-star review. Thank you again for your feedback Team WOLF
After almost 2 weeks from ordering an item that was on sale, my order was still being processed. I reached out to customer service and quickly received a response from Tonia. She checked the warehouse inventory and sadly, the item was out of stock. My money was refunded. About 4 weeks later, Tonia notified me that the item was back in stock. I was able to purchase the item and the sale price was honored. Tonia went above and beyond and provided exceptional customer service. She is a credit to her company. Because of the quality of Wolf products, and people like Tonia, I will continue to purchase Wolf products!
Date of experience: February 14, 2025
Reply from WOLF
Dear Kim, thank you for taking the time to leave us a review. We're delighted to hear you had a great experience and that Tonia provided exceptional customer service. - Team WOLF
Excellent customer service! I had a watch winder with a cuff that did not fit my watch/wrist size. Alternative sizes were out of stock so I emailed customer service when they would be restocking. Mieko promptly got back to me and sent a new cuff which arrived in the mail just a few days later - free of charge! It was clear the team wanted to help resolve the issue and make it a positive experience.
Date of experience: February 07, 2025
Reply from WOLF
Hi there, thank you for taking the time to leave us a review. We're delighted to hear you had a great experience with Meiko from our customer service team. - Team WOLF
I have contacted Wolf customer support via provided email form on website regarding bridal cable to connect my cub winders.
Received answer same day and the bridal cable was shipped to me as complementary quester! So nice of Wolf and Alexia!!!
Date of experience: February 05, 2025
Reply from WOLF
Hi there, thank you for taking the time to leave us a review. We're delighted to hear you had a great experience with Alexia from our customer service team. - Team WOLF
I needed a new cuff for my Wolf watch winder. The required cuff was no longer sold but Tonia was able to secure one for me. Then, when it was not delivered due to the Canadian postal strike, she found an alternate source and had a second one shipped to me. The second one arrived and I now can place all three of my watches in the winder. Thank you Tonia!
Date of experience: January 28, 2025
Reply from WOLF
Hi there Mark, thank you for taking the time to leave us a review. We're delighted to hear you had a great experience with Tonia from our customer service team. - Team WOLF
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