WOLF Reviews 111

Poor customer service.

Date of experience: May 01, 2025

Alexia was so kind and helpful with my power cord issue! Above and beyond!

Date of experience: May 08, 2025

Date of experience: April 27, 2025

I have owned the Roadster Watch winder for many years and it is a fabulous piece of machinery that looks great and functions unbelievably. I recently contacted the customer service department by email because I needed three Suspended Watch Cushions which were not an accessory I could buy. Tonia in customer service responded to my email in less than a day and said they would be on the way…. The customer service department at Wolf, is just like their products, the best. Thank you for the support!

Date of experience: April 21, 2025

The customer service was quick and fully responsive. And the product is top-notch. There aren't many companies like that anymore.

Date of experience: April 08, 2025

My wife ordered a WOLF watch winder for me as a gift. I was very excited to try it out however my watch was slightly smaller than the cushions supplied. Within hours or reaching out to customer support about this, I was greeted with a warm email offering to provide the appropriate sized cushions without any hesitancy or push-back. It is hard to find a company the delivers this level of customer service. I would highly recommend a WOLF watch winder! Any company that stands by their product like that is one worth investing in.

Date of experience: April 16, 2025

Meiko could not have been more helpful and Wolf most certainly stands by their products

Date of experience: April 15, 2025

Alexia was absolutely wonderful with helping me replace my lockbox key. She was very responsive and shipping was fast!

Date of experience: April 14, 2025

Hands down best customer service experience. Came up with a resolution promptly to no fault of theirs but a fit issue on my end. Offered to foot the shipping or split costs but they insisted on taking care of it. This means a lot to me a sets the tone for first time customers like myself. Truly a stand up company !

Date of experience: April 03, 2025

I have had a couple of issues with my 4 piece watch winder but Becky on customer service has been excellent.
I phoned Becky again yesterday and her service again has been really good proactive rather than reactive excelled her self.
Bob S

Date of experience: April 02, 2025

Mieko from Wolf Customer Support was awesome! She helped me through my issues, was clear on what I needed to do to resolve the issue, and always maintained communication throughout the process. Wolf products are not just great, their Customer Service is awesome! That’s why Wolf is my choice for taking care of my watches.

Date of experience: March 14, 2025

I just cant believe how brilliant, friendly and helpful the lady was on the phone, its like, no problem whatsoever. Absolutely outstanding customer service.

Thanks Becky you a big asset to your team and company, i wish everyone was as good and professional as you.

Date of experience: March 13, 2025

Tonia is simply excellent!! She is so nice and helpful !!

Date of experience: March 12, 2025

Mieko was very responsive and helpful. I’ve ordered a watch winder, stand and watch rolls from Wolf. Awesome products and customer experience !

Date of experience: March 05, 2025

I purchased my Cub single winder last year, but was unable to use the cushions supplied without adjusting the watch strap each time. Problem resolved when Becky from customer services kindly sent me two smaller cushions to try.
Excellent customer service

Date of experience: February 17, 2025

Great company to deal with. Responsive and accommodating. Took care of the problem with my winder without hesitation.

Date of experience: February 26, 2025

I requested advise with regard to a replacement, watch winder, power adaptor.
I received a speedy, upbeat, proactive response from a delightful young lady named Lucy.
Within five working days a replacement power adaptor was delivered safely to my home.
Lucy and the Wolf team provided a brilliant, helpful, friendly, professional service.
In the future, I will not hesitate to recommend Wolf products to my family and friends.
Thanks Lucy.

Date of experience: February 24, 2025

Fabulous company with integrity and the best customer service team.
Thank you,
Loyal customer forever!

Date of experience: February 13, 2025

I had an issue with a jewelry box I purchased from Pottery Barn several years ago. We all know that PB doesn't care about issues that are beyond say 90 days, let alone a few years. Anyway, the customer service from Alexia was fabulous. Wolf makes beautiful jewelry boxes that are well worth the money. Treat yourself or a loved one or more of their products. You won't be sorry!

Date of experience: February 02, 2025

After almost 2 weeks from ordering an item that was on sale, my order was still being processed. I reached out to customer service and quickly received a response from Tonia. She checked the warehouse inventory and sadly, the item was out of stock. My money was refunded. About 4 weeks later, Tonia notified me that the item was back in stock. I was able to purchase the item and the sale price was honored. Tonia went above and beyond and provided exceptional customer service. She is a credit to her company. Because of the quality of Wolf products, and people like Tonia, I will continue to purchase Wolf products!

Date of experience: February 14, 2025