Weekday Reviews 536

Bought a basic long sleeved top which I have washed for the first time (30 degrees delicates) and the seems came undone and ended up tangling my entire wash up. The quality is awful. Primark would have been better!! I suspect they won’t issue a refund or replacement so it was a very expensive top for one wear!!

Date of experience: May 14, 2025

Very bad customer service, dont by online at weekday. I ordered a present to my daughter with a delivery on 28/4 and on 1/5 no news had been given. At contact to the call center they have no answer to the delay and no timing on when delivery may be made.

Date of experience: May 01, 2025

Horrible service and customer care. Really one of the worst ever!

Date of experience: April 30, 2025

Ordered Green Chunky Knit jumper on sale and quality was exceptional and was delivered very quickly! Ordered before and had no issues apart from the size of a couple of the items however the refund process was flawless.

Date of experience: April 23, 2025

Poor quality. Jeans didn't last the year despite my having followed all the wash/ care instructions to the letter.

Date of experience: April 22, 2025

Took them five days to ship out my order.

Also, I have been buying their blank t-shirts for 8 years, but I will have to find another brand after H&M took over. Horrible quality and now my size vary between size M-XL every season.

Date of experience: April 20, 2025

Recieved a damaged hoodie as a gift, and they wont help me return it, or give a refund.

Date of experience: March 22, 2025

It´s a terrible quality for that amount of money... won´t order anything again

Date of experience: March 17, 2025

I need a return label since November and at this point I do not even get an answer to my email. Really poor customer service + because I can not send the faulty pants back, I do not get my money back!

Date of experience: March 15, 2025

I havent been refunded since December and I keep going back and forth with and it's the most frustrating thing in the world. Just buy weekday on vinted and dont bother buying new.

Date of experience: March 13, 2025

The customer service is very bad, the order was still at the warehouse and they refused to alter the address. Saying that we ship your order quickly so we can't change but they shipped the order 3 days after I placed the order. The tracking information on the tracking page is also incorrect.

Date of experience: March 05, 2025

They are stating, that there is an error in their system, as to why my order hasn’t been sent or processed yet. I’ve been waiting for 29 business days so far.

Date of experience: January 13, 2025

Horrible quality of all the items I received today. Will not support this fast fashion brand anymore. I am not sorry for losing my money but for making a totally useless carbon footprint..

Date of experience: February 10, 2025

Horrible online ordering experience. Your computer made an error in adding a false postal code to my entered street address. Client service not willing to correct the mistake. Money was taken, ordered products never arrived yet. Incredibly bad client management. I have called by phone, I have sent emails but they didn't send the product again, I miss the pants and the money

Date of experience: February 07, 2025

I made an order on the site as a guest. And this was my mistake. Because the order number was not saved, they charged me and there is nothing in the order history. And I don't know how to contact them. But judging by the reviews below, i can't expect money or goods. This will be my life lesson

Date of experience: January 18, 2025

I ordered some clothes during the festive period however was taking a long time which I was fine with as it was a busy period. However after 1 month without receiving anything I have an email saying about a refund, 1 I did not receive my parcel to return and 2 they took of a return fee and did not refund my delivery fee as well. I rang customer services and the lady never apologised and said that it must have been lost in the warehouse and said if I wanted to get my items I would have to order again. While they did refund my whole purchase they never apologised or offered any solutions. I’ve never had this issue with any clothing brands surely if they saw my order wasn’t complete they would get a real person to look at this issue and solve it instead of an automated process. I’m really not the sort of person to complain but this is really irritating. I won’t order from here again due to all the hassle.

Date of experience: January 07, 2025

It really is a shame because I have been a customer now for almost 5 years now. No problem. But I recently bought a size 32/32, they fitted but I wanted a bit more room to size up and actually bought 2 sizes bigger than normal to size 34/32 & they were smaller than the 32/32? I raised this up and called customer service just now & the lady was so rude and I wanted to just flag maybe there was a bit of an error but she had a bit of a poor attitude and didn’t care at all - I was kinda trying to help that they have an error?? definitely returning & not so willing to buy again- what a big shame :/

Date of experience: January 06, 2025

Very slow delivery, no email to confirm order ,(I called them and they said they were "not able" to re send it!)....collection process awkward. Cannot recommend this company and would not use them again

Date of experience: January 05, 2025

Really good quality jeans came quickly

Date of experience: December 15, 2024

Extremely poor customer service regarding a refund for a warranty claim.
The package was returned 2.5 months ago, as agreed with Weekday, but we still haven’t received a refund.

We’ve sent the receipt and several other documents six times, as they repeatedly send us an auto-generated email saying, ‘We’d love to help, please send us the receipt,’ and then keep deleting/forgetting our inquiry, and we receive nothing in return.
They were quick to help us in the beginning, but not when it comes to returning the money.
Now we are left with no coat and no money.

Do not shop online.

Date of experience: December 28, 2024