Volkswagen Reviews 83

This brand used to be a fun car, but unfortunately the brand has gone downhill and so has the service department so has the Customer service this car is absolutely not worth buying. I tried to get the car turned back in and get the dealer to do a buyback they gave me a phone number. I opened a claim and they closed it without even contacting me then I find out that they have a fake email address that they added so I also didn’t get notified of a reduced warranty with the mileage being reduced from 60 down to 25,000 without any notice. There’s so many breach of contract issues with this brand and the dealership is used to doing things in a very underhanded way I recommend Do Not go into a broken Wagon dealership do not go anywhere near them run

Date of experience: April 30, 2025

VW used to have reliable cars and vans, provide good customer care, courtesy cars, clean vehicles in for service or repair, take cars and vans fix them for a fair price. They have none of this now.
Total nightmare to deal with, outsource everything, charge through the roof to tell you how much they will charge for repair. No courtesy cars, no car clean no help when things go wrong. Have gone from best to worst in 5 years.

Date of experience: April 01, 2025

I had my wife's VW financed through VW Credit. After 3 years of autopayment, I traded my car to a dealership. The dealership sent the payoff to VW Credit by mistake and they applied the payoff to my wife's car...not the same car or VIN. They cut off my autopay. Released the lien and held the dealers money for a year. After a year of trying to get them to fix it, they sent the dealership their money and sent me repossession threats as they now considered me pass due. My account had been inactivated and I had no way to pay them for a year. After 4 VW's I will never do business with VW again. I ended up sending them a check to pay off the car so I would never have to deal with them again.

Date of experience: March 23, 2025

Volkswagen UK’s Customer Service Is a Disgrace
Volkswagen has long been synonymous with efficiency and quality, but my experience with their customer service has shattered that illusion. Instead of providing genuine support, VW UK seems more interested in hiding behind bureaucracy and marketing ploys while making it as difficult as possible for customers to access essential information.
I contacted them to verify my vehicle’s service history and DSG maintenance, only to be met with evasive responses and unnecessary hurdles. Despite owning my car since November 2024, I was told I am not listed as the registered keeper in their system—forcing me to chase up my V5 document just to access what should be readily available information. If VW actually cared about their customers, they would make it easier, not harder, to confirm service history and technical details.
The reality is that VW’s reputation for precision and customer focus is nothing more than a facade. Their 'support' is unhelpful, and deliberately obstructive and there's no accountability or transparency. If you’re expecting efficient, world-class service, you’ll be sorely disappointed. Volkswagen UK has proven to be nothing but a letdown.
Can I be bothered to write to VW Germany? Or the Motoring Ombudsman? That's probably a waste of time, too. I guess it's the era we find ourselves in, which is all about looking good on the outside but having no substance, sincerity, or goodness on the inside.

Date of experience: March 21, 2025

Recently purchased a car with Niall. Great service and seamless process.

Date of experience: March 10, 2025

What a money pit. Their parts website is also useless and misleading. My mom has a 2012 jetta wagen TDI and it leaks, as in water leaking through the windows and sun roof, all have poor seals, it has issues with the glow plugs and it is extraordinarily expensive to fix.

Date of experience: January 30, 2025

I was interested in another car, didn't really know much about trade ins. Went to VW to have my car serviced, long story short. Sale consultant Joe Schultz reach out to me, once I inquired about inventory, and walk me through each step, educating, listening to my situation with patience. As well as directing me to the best options, and choices to fit my budget etc. Joe Schultz went above and beyond for me, test driving , really wonderful experience, great consultant.I highly recommend Joe Schultz, if you're shopping for a car. Take yo tax return and treat yourself, don't cheat yourself. You'll thank me later!

Date of experience: December 11, 2024

Hi
I recently purchased a vw golf and the sales representative Steve Bert was extremely helpful.
My experience at vw was really good and I felt very comfortable a very good sales person.

Date of experience: January 17, 2025

While my car was getting fixed - I was able to get a loaner car.
The service department was very helpful and personable.

Date of experience: December 01, 2024

Volkswagen has a horrible customer service. I took my 2024 atlas to the dealership to fix a headlight that had condensation in it and they told me we are not going to fix it the car is 10 months old. They said it don’t effect the headlight itself. And then I tried calling the customer service line waited 2 hours never picked up. I will never get another Volkswagen ever again very unprofessional.

Date of experience: December 26, 2024

Why does VW fit four useless USB ports in the ID4 that cannot supply enough power to run a dashcam or even charge a phone. It looks like we're going backwards in the car industry.

Date of experience: December 23, 2024

I leased 2024 Atlas se from winn volkswagen but this car after 6000 miles make safty break issues,I was on dealers for three times and paid about $1000 for car rental because VW in LA does not provide loaner cars. The issue hasn't fixed yet and car has break issues. I called customer service (sera) she said they can not do anything for me. I have to cancel my trips and change my schedule because I can not trust this car ,or rent new car and open the lemon law, that she said thats ok.
I called them ten times to fix this issue friendly but they didn't care about our safety, I mistake to deal with VW.
This is the first and last time of my experience by VW in my life because of the poor customer services and quality.
Do not recommended

Date of experience: November 21, 2024

Came in to get my number plater sorted as it was water damaged. Spoke to Abbas who was very helpful and booked it in straight away and did not cost as much as I thought it would. Great experience

Date of experience: July 20, 2024

I made a purchase today with Volkswagen Sandyford in Dublin. From start to finish it was an absolute pleasure. Niall Costello was so helpful and worked wonders to get me in my car. I would definitely recommend this store and I will 100% be back to Niall in the future!

Date of experience: July 13, 2024

2 days ago we contacted VW Bmt and spoke with Ms Valencia Rowe. We told her what we wanted, what we were bringing to the table, and would be in at 9am Thurs. We had questions Wed, texted her, and she answered us completely. We showed up at 915 Thurs to a fueled up and detailed vehicle. She worked numbers back and forth with her manager to get us to a compromise all parties were pleased with, and we walked away in our new 2024 Tiguan R-Line. She is an amazing on top of it sales lady and very personable to talk with!!! LOVE OUR NEW SUV AND OVERALL EXPERIENCE!!!!

Date of experience: July 11, 2024

I hate doing this. But I am tired of my VW Tiguan ruining my day! I have had a VW since 2008. I own/lease 5 cars -3 are VW’s (2015 CC, 2023 Jetta and 2023 Tiguan). I leased my 2023 Tiguan in July 2023. I drove it off the lot and the check engine light came on. I took it back for repair. 2 months later, I had my car back! My issue now is with the Blue Tooth and Apple Car Play. I am going to get in a wreck trying to figure this out. It does not automatically connect, even when phone is plugged in and blue tooth connected. I find myself trying to figure it out while driving (taking a hit on my Drive Wise). Even my passengers find it annoying when they can’t get it connected. Imagine driving to the gym. NO music! A trip to Target, No music! I am just counting down the days until my Lease is up. None of our other vehicles have this issue. They all automatically connect at start. The Jetta and CC, no issue, The Honda and Subaru, no issue!

Date of experience: June 30, 2024

Desric Allen was a great help with getting me my dream car.

Date of experience: June 21, 2024

I had a wonderful experience while car shopping with Felicia Williams customer service at the Volkswagen car dealership. She gave me all the knowledge of the vehicle while Nate her manager was very helpful with questions that I had and he offered bonus (they make it easy) and would work with me on a comfortable monthly payment very professional and pleasant. I will tell friends and family to visit your dealership when they are looking to purchase a vehicle.

Date of experience: June 06, 2024

My 2018 Tiguan's coil spring broke after only five years and 60,000 km. During this time, I had a toddler and a baby, and I drove very carefully to ensure their safety, avoiding potholes to prevent disturbing them and myself during pregnancy. I am surprised this happened to my car, and I can only attribute it to low quality.

Date of experience: May 31, 2024

Worse car ever crap my second lease atlas sport made in Mexico I just turned the ac on doesn’t work my dealer said I had work on the car. The car is 2024 brand new very bad make cheap quality bad customer service very shameless

Date of experience: May 14, 2024