VlookGlasses Reviews 217

Had such a good experience! The glasses feel high quality and their customer service is what makes them stand out - so helpful and fast with answers.

Date of experience: April 09, 2025

Love the quality of Vlook glasses, and their customer service is brilliant! Had a shipping hiccup this time, and they contacted me to sort it out with a free replacement - pretty impressive service.

Date of experience: April 06, 2025

Just discovered Vlook - they've got stylish, good quality glasses that don't cost a fortune! You can find some amazing deals too, like BOGO or pairs starting super low.

Date of experience: March 31, 2025

Getting my glasses was hassle-free from beginning to end. Their customer service was also helpful and quick when I needed them for question.

Date of experience: April 04, 2025

I'm so pleased with my new Vlook glasses! The whole ordering process went smoothly, and people have noticed how nice they look. I've already told my friends about Vlook.

Date of experience: March 31, 2025

These glasses are just what I wanted - stylish and comfy enough for every day. The bifocals are spot-on and the designs are so unique.

Date of experience: March 05, 2025

"I absolutely love my Vlook glasses! The quality is excellent—well-made and durable without feeling heavy. The fit is perfect, and they’re super lightweight, making them comfortable to wear all day. Plus, they are so stylish! I’ve gotten tons of compliments on them. The price point is also very affordable, which makes them even better. What really impressed me was the customer service. Before filling my order, they reached out to confirm my prescription to ensure accuracy—such a thoughtful touch! I highly recommend Vlook for anyone looking for fashionable, high-quality eyewear at a great price."

Date of experience: March 20, 2025

So unique and stylish! I wanted something a bit different, and these glasses are perfect! The colors and details make them special, and they make my outfits look great.

Date of experience: February 25, 2025

Love how light but strong they are. The designs are different and cool, and they're great for wearing every day. I'll be back for more!

Date of experience: February 25, 2025

These glasses are both casual and chic, I love them! They're comfy and feel like they'll last. Shipping was also really quick.

Date of experience: February 20, 2025

Buying glasses online was easy. I just logged in, picked my frames, confirmed my prescription and lenses, and placed the order. My glasses came in a week and the prescription is spot on.

Date of experience: February 06, 2025

Love Vlookoptical! They have so many frames to choose from, and it's so easy to upload my prescription - no need to go to a store to pick frames!

Date of experience: February 04, 2025

I wear bifocals and my glasses turned out great. They arrived in less than 10 days too. I've ordered 3 pairs now, I'm super happy!

Date of experience: February 16, 2025

I always find glasses I love here, and I'm always happy when they arrive! People always compliment my glasses. I've even told my colleagues about it and they love their glasses too.

Date of experience: January 29, 2025

The customer service at Vlookoptical exceeded my expectations. I made a mistake when ordering by transposing a number, but when I contacted them days later, they quickly fixed it. I still got my glasses on time, and now I'm shopping for another pair!

Date of experience: January 10, 2025

I'm very happy with Vlookoptical. Despite Canada Post being on strike, they offered to ship my order using a different method for just $13 extra. Thanks, Vlookoptical!

Date of experience: January 10, 2025

The selection was trendy and affordable. The coupons convinced me to order multiple pairs, and I'm excited to receive them. I'm pleased with my purchase!

Date of experience: January 10, 2025

In November 2024, I placed my first order with Vlook, purchasing four pairs of glasses across two separate orders. Initially, I was impressed when the glasses arrived earlier than expected, which was a pleasant surprise. The frames were sturdy, stylish, and appeared to be well-made. Three out of the four pairs were perfect—I could see through them clearly, and they met my expectations. However, the fourth pair was unusable; the left lens was improperly magnified, making it impossible for me to see through without experiencing significant discomfort. It was immediately apparent that this pair had not undergone proper quality control before being sent to me.
I reached out to Vlook's customer service, hoping for a straightforward resolution. I wasn't seeking a refund or a return; I simply wanted the defective lens corrected so I could enjoy the glasses. Unfortunately, this is where my experience took a turn for the worse.
My communication with their customer service was frustratingly inefficient and unproductive. I had to send multiple emails explaining that one of the four pairs of glasses I received was defective before they finally provided the return instructions. They even asked me to take a picture wearing the defective glasses, which I found unreasonable since I couldn’t see out of them and wearing them caused a headache. I reiterated that I just wanted to return the glasses for correction, but the process was unnecessarily drawn out.
When they finally provided the return address, I was disappointed to find that they did not include a prepaid return shipping label. This was frustrating, as I had already paid for shipping when I initially ordered the glasses. Now, I was being asked to cover the cost of shipping again to send back a product that was defective through no fault of my own. Despite my frustrations, I decided to pay for the return shipping and sent the glasses back, along with the tracking information and a receipt for the shipping cost.
I requested reimbursement for the return shipping fee, as I felt it was their responsibility to cover the cost of correcting a mistake they had made. However, I was met with more back-and-forth emails from customer service, who insisted that they only provide return labels for "manufacturing imperfections" or "productive defects." I fail to see how sending me glasses with a mismatched lens prescription doesn’t qualify as a manufacturing defect.
Despite multiple attempts to explain this, my request for a shipping refund was denied. I find it unacceptable that I am expected to bear the cost of their error. If Vlook made a mistake during production, it should be their responsibility to fix it at no additional cost to the customer.
This experience has been incredibly disappointing, and the lack of accountability from Vlook has ensured that I will not be ordering from them again. Their customer service process is inefficient, and their policies leave customers like me unfairly burdened with costs that should not be ours to bear. I cannot recommend this company based on my experience.

Date of experience: January 15, 2025

I've been ordering from Vlookoptical for a few years now and have placed about eight orders with them. The glasses are super stylish, unique, and just that little bit different from what I’d find at high-street opticians.

Recently, I made a big mistake when entering my mum’s prescription for an order of four pairs of glasses. I reached out to their customer service team, and they offered a clear and easy solution, and turned what felt like a disaster into a positive experience.

Date of experience: January 09, 2025

I ordered two pairs of glasses to test the service, and I'm completely satisfied. I love the styles, and the prescription is perfect. I get so many compliments! I'll be ordering more.

Date of experience: January 06, 2025