vineyard vines Reviews 112

Sketchy. the same size, different color t-shirts fit COMPLETELY different. SOOOOOOO overpriced too. I will never trust them. They dont tell you whether things come from the outlet or actual store.

Date of experience: June 06, 2024

I ordered several items from their online store and my order was neglected and forgotten about. After a couple of days waiting on a tracking number they finally responded to my sent email saying the order was shipped. I inputted the tracking number and the label was created the same day that I received the email. The company stated my order would arrive approximately 2 weeks from initial purchase, and I have yet to receive my order nor have I received a response from other sent emails. I definitely do not recommend doing business with this company.

Date of experience: February 07, 2025

Email sent to Vinyard Vines (they didn’t even have the class or courtesy to respond back)…


I usually look forward to receiving my Vinyard Vines orders. What happened with this latest delivery?
I love shopping your sales and own so much of your product, but does getting a good price on something disqualify it from being delivered in a respectful and caring fashion?

This specific order had five items, three shirts, one belt, and one “on the go” sports jacket. The order was placed on December 29. I received the first two items, a couple of shirts. These were properly packaged in a VV branded box, with receipt and the great Vinyard Vines whale sticker, which my children love (they typically love seeing these packages delivered, just so they can fight over who gets the sticker).

A few days later I receive the third shirt in a small white trash bag looking package. Not the end of the world, it’s a shirt, but doesn’t look great thrown at my doorstep.

The final two items arrived yesterday, almost 2 weeks after the order was placed. They were the two pieces I was really looking forward to receiving. The sporty on the go jacket/blazer $398 and the nautical looking belt $69. Much to my dismay, these were handed to me by my UPS driver, balled up like garbage: the jacket in basic tissue, sloppily rolled up like a used rag and the belt in what looks like it’s original box but torn apart, like a mischievous dog got a hold of it, both items shoved in that same cheap trash bag style delivery pouch, similar to when you order something cheap from Amazon or Temu. Definitely not the standard I expect when ordering from one of my favorite retailers.
I originally started the return of this order a day before the final two pieces arrived, as I was disappointed in the two week lag time for a complete delivery. Receiving yesterday’s final two pieces in their condition made following through with the return inevitable, as I feel like the manner in which my purchases were presented to me, like a bag of trash, was embarrassing for your company and disrespectful to me, a loyal customer.
It’s really a shame that over the years and through several dozen orders. that I am returning this latest purchase. I really did love the belt and jacket, really cool products, but they were just so shabbily and uncaringly presented (see attached photos)… and insult to injury, no sticker for the kiddos, which made them angry at me, go figure.

Half my wardrobe is filled with your garments. I’m literally a walking billboard for VV here in Vermont.
I fear those days are coming to a close with this latest experience.
I’ll find some time next week, in between the kids hockey practice and piano lessons to make my way to the nearest Staples store to drop these items off for return delivery to you. Yes, it’s an inconvenience for me, but if it serves as a reminder to your crew that they should again take pride in their product and present their best foot forward when delivering to loyal customers, it’ll all have been worth it.

Date of experience: January 13, 2025

Thought that I was going to get two shirts for the price of one, didn’t happen. Tried to fix the issue, and it was resolved—never received the second shirt. I can’t believe people are so incompetent. Very disappointed with the lack of consistency in customer service.

Date of experience: January 08, 2025

Buy from this company I ordered 5 items. After I paid. I received email they cancelled 2 items out off stock an hour after I been in web site they have it just price change. After couple days I received tracking. Number. Shipping I open back should be 3 items I received only one. I sent email. No answer I had to call them. They told me they will do shipping for 2 missing items ?!!!!!?!!!!firstand last. Time I buy from them oooo price change. 4 time days. Morning. You can have 90 $afternoons same article 56$day after 123$?!!!!!!!!! Scammers company after my poste they contacted me they cancelled 2 other article. And supposed free shipping because they cancelled my purchase they charge me 12$ shipping fee so. Now. I bought one shirt for over 50$ instead 5 item for 133$. Scream company never for ever I will buy for from them

Date of experience: January 01, 2025

Purchased a gift for my son two weeks before Christmas. It was on sale at 30% off. He went to exchange for a different color the day after Christmas and, it was no longer on sale, and they made him pay the difference to full price, $40, to exchange for a different color. When I approached the front desk they would not do anything about it. I contacted Customer Service through email three times with no response.

Date of experience: December 26, 2024

Purchase two matching outfits for my grandsons and of six items they only delivered 4 no pants for the little one and no jacket for the older. They never told me that they will short ship me or that the items I purchased were out of stock. Deceived me as a customer . I will never buy from them again.

Date of experience: December 21, 2024

Date of experience: December 05, 2024

Awful quality of the s sheep s shirts. Lots of pilling after one time wearing. They sent me a second one in black. Doing the same thing, and it’s black. Gross pilling, and the material is awful.
Very disappointed.

Date of experience: November 15, 2024

Order was placed on Nov 29 and a few days later it was cancelled on their web site no reason given. I contacted customer service and I was told the item was out of stock. I asked don't you notify the customer when this happens and they responded no. If an order is cancelled due to an out of stock they need to at least communicate this to the customer who is waiting for delivery for a Christmas present.

Date of experience: December 05, 2024

A $42 transaction from August 27, 2024 finally resolved on November 22, 2024. They cancelled my exchange order without notification or a refund, which had dead bugs in the packaging that I assume were from India where the shirt was made. They totally ignored like 5 emails I sent to follow up. I called them during posted business hours and got a recording saying they were closed. I called again a few days later and was told I would be given a $42 refund with a 3-5 day processing time. They never issued the refund. They totally ignored another 3 emails. I called again and was told they would re-process the refund in 3-5 days. Never received the money. I filed a claim with PayPal and they never responded forcing me to wait another 10 days until I won the case. Thank you PayPal.

Aside from the bugs, the clothes are just cheapo-ok quality, acceptable if purchased at the sale or clearance price. There are hundreds of other and better places to buy clothes. Never Again!

Date of experience: November 22, 2024

Bad costumer service, horrible. Not body can help like I expected

Date of experience: October 19, 2024

Poor customer service. I still don’t have my order. With the high prices and $12 shipping I expect to get my package in a timely manner. There isn’t even tracking!

Date of experience: October 01, 2024

I tried to place an order, but in the end after clicking the pay button, the site gave an error.
I tried again and got the error again. And only then I saw that the bank wrote off the money from me twice. The order was never placed. No one returned the money. Support has not responded for more than a week. This looks like a scam.

Date of experience: October 01, 2024

Horrible customer service! Three out of the four representatives were EXTREMELY RUDE! If you do not like answering phones then get our of the BUSINESS!

Date of experience: September 19, 2024

Ordered on 9/12 and received on 9/17, The 1/4 zip fabric and design was beautiful and the quality outstanding , It was on sale at a good price Could not have been a better experience.
So big thank you Vineyard Vines from a very happy customer.

Date of experience: September 17, 2024

I spent $108 on a tie from VV. My son wore it one time and I had it dry cleaned one time and it lost it's form. I spoke to the dry cleaner and they showed me how the quality of the tie was sub-par to other ties. I contacted VV customer service and they agreed to do a one time courtesy store credit for the current sales price of the item but they said 'this item is still considered to be damaged due to wear and tear.' My husband has ties that have lasted 20 years. This tie was less than 1 year old. If you are going to charge top dollar, you have to have quality. And when the quality fails, you have to have excellent customer service. I experienced poor quality AND poor customer service. This is not the first time I have had an issue with their quality, but it will be the last because I will no longer be shopping this brand.

Date of experience: July 20, 2024

I bought a sweater there a year ago and where the sleeves connect in the back the knit is all unraveling.
I sent an email to them about it with photos and they have not responded.

Date of experience: June 08, 2024

This Racist Store and the Clerk's should all be fired ASAP.

Fire Caleb the black guy working there, - This man Harassed me outside the store Calling me Derogatory inappropriate language, Caleb is Scary and Unprofessional. - This Man Tried to Fight me, so check the Cameras and See for yourself.

The Manager Working said he doesn't care and the Manager was also being Racist towards me for being a black woman, and I had not said 1 word, I only Asked to Speak to The Manager- Fire this No good guy too please.

I'd love to Speak with Ryan about the terrible people above.- This was in Germantown Tn

Date of experience: May 28, 2024

Like the fit for women’s cotton tee and women’s sankaty tee. Problem with the cotton is that after about 3 washing’s on delicate I get little holes in the front. I’m not overweight-5’5” and 124 lbs. when I called to see what was up they said I could solve the problem by buying a new one-this I’ve tried 3 times… holes each time.
The problem with the sankaty tee is that Ive not been able to buy it for about 2 yrs. When I called to inquire they did not know if it had been discontinued or not
Not a very helpful company, very frustrating.

Date of experience: April 12, 2024