vanpowers.com Reviews 84

I had a problem with my bike battery but Evelyn was very helpful and got it taken care of quickly.

Date of experience: April 03, 2025

Great customer service, fast response. Excellent build quality on the city vanture.

Date of experience: February 24, 2025

I Had a little hiccup with the language barrier but I could not be better looked after by Evelyn and her professional acumen. Like as before a great pleasure being looked after so diligently and with 2300 miles up without a hiccup I’ve no doubt there’s lots more on the clock ! 🚲☘️🚲

Date of experience: January 24, 2025

Kevin took care of my bikes brake problem right away . He promised the bike in 1 hour and he delivered and a reasonable price. Good service like that means I will be back! Stephen

Date of experience: February 01, 2025

Best customer service I have experienced. They answered all my questions and were very responsive and helpful. I am so glad I chose this company's bike as initially I was nervous ordering online. This bike is advanced in every aspect. I briefly rode the bike and I love it as well as it has a unique design. Waiting for weather to get warmer to fully test it for a long journey fingers crossed. The digital screen is very nice and well integrated with a smooth look. I was debating between another company's bike but didn't like their dot matrix screen, which looks cheap, so glad I chose this one instead. I also like the belt gear rather than the old style chains. Will definitely order from them in future as the need arises.

Date of experience: January 17, 2025

I am a 60's-something female rider/commuter/enthusiast that is on a bike almost everyday. I spent a lot of time researching to find the bike that fit my preferences and the City Vanture ticked all the boxes. I was looking for peddle assist - many trails don't allow throttle bikes on them. Something light weight - if the battery dies before the ride is over, I still have to ride the rest of the way home. I don't want to lift a 50+ pound bike onto a rack to get to a trail! I didn't need or want fat tires - I enjoy the nimbleness of a thinner tire like my road bikes and hybrids. The belt drive is silent and smooth - no more missed shifts, stuck chain in the gear, or "tatoos" on my leg. There has been an increase in my area for stolen E-bikes so the batteries hidden in the down tube are my stealth solution. The power screen is super easy to read and I don't need a separate computer anymore.
And the color is the icing on the cake for me. Neon purple ROCKS. That was my chick moment.

Customer Service with Vanpowers also impressed me. After reading some of the negative reviews, I had some hesitation but Judy and Evelyn were prompt and professional with answering questions. Evelyn took extra steps to help me with stock and color choices and I ended up with a ride that my group is envious of!

My City Vanture arrived within about three days and I was super pleased with the packing. NOTHING was pinched, broken, scratched or missing. The rear assembly was already complete which made the rest of the assembly clear and simple. I did it myself. Just read and follow the included manual.

What have I changed? Picky things that make this ride just for me. A wider platform pedal with cleats since it will be primarily my commuter bike. A shorter gel seat. I won't usually be in a pair of biking shorts. A quick release clamp on the seat post - different clothing and shoes affects that and I don't want to have to carry tools with me to make that adjustment. The tires are fine but I will probably change them over to a Continental Gatorskin - it's just a personal preference.

One last thing - I'm 5'6" with longer legs so the fit is fine. Take the time to read the very detailed measurements chart before you think it's too big for you.

So, yeah. Totally diggin' the ride. I may have to get one for my boyfriend to keep him off of mine!

Date of experience: December 21, 2024

the communication , the ebike performance , very nice ebike

Date of experience: December 14, 2024

I bought the City Vanture, which unfortunately has been discontinued in Europe. I've already ridden more than 2,500 km with my bike, and I really like it. Recently, I had some issues with my rear wheel, so I reached out to customer support. They were extremely helpful and informed me that my rear wheel needed to be replaced. Now, a new rear wheel is on its way to me, free of charge. Superb service!

Date of experience: December 02, 2024

Evelyn was very helpful and solved my problem very quickly I wanted to say that Vanpowers is a recommended company because they really care about their customers.

Date of experience: December 05, 2024

I’ve had a great experience dealing with Evelyn from Vanpowers. Her customer service was excellent and with a very caring attitude. My used Ultra bike needed a lot of help and parts to get it going again. I really appreciate her customer five star service.⭐️⭐️⭐️⭐️⭐️🚴🤗
Thank you, Wayne

Date of experience: November 25, 2024

Evelyn from Vanpower's email customer support exceeded my expectations. I'm a new e-bike owner. The Vanpower city is my first so I had a lot of questions and requests for recommendations and Evelyn delivered fast, professional and respectful responses.

I've put 40 miles on the bike within the first week and are happy with the experience. I grew up on a "normal" bike in the streets of Copenhagen, Denmark where 60+% of the population commute on a bike and the infrastructure is optimized for bikes accordingly. Now I live in Seattle, eastside and while investments are being made in bike infrastructure there are still many roads that cars and bikes share and relative to Copenhagen it's much hillier here. My new Vanpower city bike make it easy to overcome the hills and the hydraulic breaks helps me feel safe. It's a great looking bike - not so bulky as other more powerful e-bikes and I the bike get nice compliments.
I'm 57 and expect this bike to serve me well into my sixties at which point I may need a bulkier but more powerful battery support - basically it's not a bike but rather a scooter type experience where you don't have to pedal at all.

Date of experience: November 22, 2024

The customer service with this company has been absolutely fantastic to work with for me! I thought I had an issue with the charger and the support team sent me a new charger no questions asked! The bike is a great bike and we love it! We ride them almost every evening!

Date of experience: October 23, 2024

I purchased an Urban Glide Pro e-bike in May 2024, and noticed clicking noises whenever pedaling was required. Vanpowers customer service, especially Judy, was most helpful. They walked me through possible causes and eventually I took a video with an audio recording. Concurrently I required unexpected surgery and although Vanpowers sent me parts, repairs were delayed 3 months because of the extended recovery. When I contacted Service to report that the repairs did not resolve the issue, Judy facilitated a replacement e-bike that arrived in less than one week. I truly appreciated Vanpowers Service as exemplified by Judy. I highly recommend this company. And by the way the replacement Urban Glide Pro rides beautifully and without any clicking noise.
Pasquale

Date of experience: September 25, 2024

very good!! Always kind and very fast to help us :)

Date of experience: September 13, 2024

One of our bikes stopped working, half way up a hill! After discussion with customer services, they sent me a new speed sensor and magnet. Plus, they videoed the work required to fit a new one and sent it to me. Didn't fix the problem. They then despatched a new motor. Fitting it was straightforward and the issue sorted.
Fantastic response from the company. Great after sales service. Thank you.

Date of experience: August 30, 2024

answers immediately
and tries to find a solution

Date of experience: August 28, 2024

Vanpowers customer service is just fantastic..Deserves more than 5 stars... Thanks to Judy. Quick, helpfull and friendly answers. I recently bought a vanpowers bike and i could not miss it anymore

Date of experience: July 02, 2024

Excellent customer service. They responded quickly and resolved and my issue with my brakes.

Date of experience: May 17, 2024

Vanpowers Manidae is my first electric bike and I am so happy I went with this company! The bike is awesome and I look forward to riding it every opportunity I get. Bree, in customer service has been absolutely wonderful through the whole experience, from getting me a discount on the bike, to answering all of my emails regarding questions I have. She alone deserves a 5 star rating! I will be recommending this company to all of my friends

Date of experience: June 04, 2024

Edit June 2024:
After giving this unsatisfactory review, I was contacted by ‘Jenny’. She offered have a leader/boss review my case and see about getting the rest of my money refunded. Not long after, I was asked for my PayPal information and I received the refund I wanted. I increased my rating from 1 star to three because if this. Ultimately I got what I wanted, but it took way too long to achieve. It sounds like people have had good luck with the e-bikes they buy from this company, but I still would not recommend the particular power supply I bought
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I bought a VanPowerS branded solar power supply in July 2023. It arrived damaged and with a minor feature inoperative. I contacted ‘Adam’ to initiate a return, but he compelled me to keep the unit by offering a partial refund. Three months later, the unit stopped working completely. This unit is still under warranty. I have been in contact with a representative since January 2024 (Tyler?) No resolution, no offer to repair or replace the unit, and no offer to refund the rest of my money. The only suggestion I keep getting is to take it to a local repair shop to be fixed most likely at my expense, because no method of reimbursement has ever been suggested, even when I questioned it. There is a long time in between responses, too. I believe they are just trying to wait out the warranty at this point. I am extremely unhappy. I just want the rest of my money back. Buyer beware.

Date of experience: May 30, 2024