I’m truly happy I made my booking through Uniplaces. I had the most tremendous support from the team especially when I experienced a little setback with my booking.
I found a great apartment. Thank you, Uniplaces ✨
Uniplaces Reviews 8,533
•
3.8
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I rarely write reviews, but I felt truly compelled to share my wonderful experience with Uniplaces. Finding a place to live can be stressful and overwhelming, but thanks to the exceptional service and genuine care of their team members, Adriana and Claudia, the process became smooth, reassuring, and even enjoyable.
From the very beginning, Adriana and Claudia went above and beyond—answering all my questions with patience, providing honest advice, and treating my concerns with empathy and professionalism. It wasn’t just about finding a house; it was about being heard and understood. That kind of support made all the difference.
Thank you for everything!
I had an amazing treatment by Adriana through WhatsApp. She is very patient on supporting me how to get the payment sorted. I have to say thank you the Uniplaces for such a warming welcome for my staying in Milano, Italy.
First of all I need to praise the company's website as it is very intuitive and user-friendly compared to its competitors (in my humble opinion as a specialist in ui/ux).
I also feel the need to praise the agent that the company provided for me to assist me during the booking process, they never came short of covering all my concerns.
So overall, my experience with Uniplaces was a success and it's very likely that I will recommend the platform for anyone who needs similar services.
Company details
About Uniplaces
Written by the company
Uniplaces is the fastest-growing mid- to long-term accommodation platform, designed to make finding and booking a home seamless, secure, and hassle-free. Since our launch in 2013, we have helped thousands of students, young professionals, and remote workers book accommodations across Europe through our fully online booking process.
With more than 90,000 verified properties in over 30 European cities, Uniplaces offers a wide variety of accommodations, including student residences, private apartments, flat shares, and co-living spaces. Our mission is to provide a trusted and efficient platform where people can easily find a place to stay, whether for study, work, or adventure.
We work closely with landlords to ensure a safe and transparent rental experience. Our platform allows tenants to search, compare, and book without the need for in-person visits, making it ideal for mobility.
Why choose Uniplaces?
- 100% online booking – No need for physical viewings.
- Secure payments – Transactions are protected for peace of mind.
- Tenant protection – Payment is held and released 48 hours after move-in to ensure your accommodation meets expectations.
- Multilingual support – Assistance available in multiple languages.
- Verified listings – Only trusted accommodations are listed.
Whether you're moving to a new city for university, an internship, or remote work, Uniplaces helps you find the perfect home quickly and safely.
Search, Book, and Move In
Written by the company
- The Easiest Way to Find Your Next Home!
- 🔎 Browse thousands of verified listings across major European cities, 📸 see real photos, videos, and detailed descriptions for full transparency, and 🛡 book with confidence through our secure platform.
- ✅ Choose your ideal neighborhood and search for a place near universities, work, or city hotspots.
- ✅ Tell us a bit about yourself, add your payment details, and send a booking request. Landlords respond within 48 hours.
- ✅ Once confirmed, we’ll connect you with your new landlord so you can arrange your check-in. Now, just pack your bags and enjoy your new adventure!
- Start your journey today at Uniplaces.com 🚀
Contact info
Lisbon, Portugal
- customercare@uniplaces.com
- uniplaces.com
3.8
Great
9K reviews
Replied to 94% of negative reviews
Typically replies within 24 hours
Verified
0 stars – experience marked by discrimination disguised as “personal preference”.
I tried to rent two different properties through the platform, in an honest, respectful and compliant manner. Both reservations were rejected without any solid justification. One claimed “mistake in dates” (even though the dates were correct), and the other used generic excuses. The hidden bias is clear: when they realize you are foreign, young or from a different background, they simply reject you — and the platform allows this without any kind of verification or moderation. This is not only frustrating. It is discriminatory. And worse: it completely undermines the trust of those who try to live fairly, respecting the rules. The platform should protect users against this type of behavior. If there are no consequences, prejudice becomes part of the system. My constructive suggestion: The platform needs to implement measures that require hosts to justify in a clear, transparent and verifiable way the reasons for rejection. Otherwise, they are normalizing social exclusion and fueling a toxic environment. Being honest, in this system, is not enough. But my voice will continue to be heard — even if it is to expose the truths that many pretend not to see.
Date of experience: May 14, 2025
Reply from Uniplaces
Hello Tiago,
We’re truly sorry for the experience you've had. We understand how disheartening it can be to face rejections that feel unfair or unclear. At Uniplaces, we strive to build a platform that is inclusive and transparent, and we take concerns of discrimination very seriously. It’s important to highlight that our landlords choose to list their properties on Uniplaces precisely because they are open to hosting international students and professionals — we’re an international platform connecting tenants and accommodation providers from all over the world.
Your feedback is extremely valuable, and we’ll make sure it contributes to improving how rejections are handled going forward. 💙
Verified
Seamless, booking experience!
I’m truly happy I made my booking through Uniplaces. I had the most tremendous support from the team especially when I experienced a little setback with my booking.
I found a great apartment. Thank you, Uniplaces ✨
Date of experience: May 14, 2025
Reply from Uniplaces
Thank you so much for your feedback, we are very happy we could help and we wish you a lovely stay! 💙
I would recommend using Uniplaces.
First of all I need to praise the company's website as it is very intuitive and user-friendly compared to its competitors (in my humble opinion as a specialist in ui/ux).
I also feel the need to praise the agent that the company provided for me to assist me during the booking process, they never came short of covering all my concerns.
So overall, my experience with Uniplaces was a success and it's very likely that I will recommend the platform for anyone who needs similar services.
Date of experience: May 14, 2025
Reply from Uniplaces
We are so thankful for your kind words! Your feedback means a lot to our team! 💙
HELP MY COUSIN IS IN DANGER
HELP MY COUSIN IS IN DANGER! SHE WAS KICKED OUT BY HER LANDLORD AND NOW UNIPLACES HAS THE MONEY AND DOES HOT GIVE IT TO HER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! SHE IS NOW WITHOUT MONEY AND WITHOUT HOUSING, I AM HER COUSIN!! HELP!!!!!!!!!!!!!!!!!!!!!!!!!
Date of experience: May 12, 2025
Reply from Uniplaces
In case you are sharing accurate information, please contact us urgently at customercare@uniplaces.com with her full name, email address used for the booking and the booking ID.
You are not providing any information, we’re unable to locate her case and provide support. We’re ready to help as soon as we receive these details.
Verified
Very professional and I want to thank…
Very professional and I want to thank Tâmara , she is very kind and she help me on the process, 10/10 for her 🥰
Date of experience: May 14, 2025
Reply from Uniplaces
Thank you so much for your kind words to our colleague Tâmara! We are happy we could help! 💙
Verified
Good job helping me searching for a new…
Good job helping me searching for a new house
Date of experience: May 09, 2025
Reply from Uniplaces
We wish you a lovely stay! 💙
Verified
Prompt response time with complete…
Prompt response time with complete information. Haven't had the opportunity to test accuracy as booking is only in the future. However, service/introduction cost is exorbitant.
Date of experience: May 09, 2025
Reply from Uniplaces
Thank you for your honest feedback! We're glad to hear you found our response time and information helpful. We understand your concerns about the service fee — it helps us ensure support and security throughout the booking process. If you need anything before your move-in, we're here for you. 💙
Verified
Fast and efective
Date of experience: May 13, 2025
Reply from Uniplaces
Always at your disposal! 💙
Verified
I would to express my gratitude for all…
I would to express my gratitude for all support provided by the Uniplaces team. It helped me a lot.
Date of experience: May 08, 2025
Reply from Uniplaces
Thank you so much for your kind words! 💙
Verified
Very effective and simple.
Date of experience: May 08, 2025
Reply from Uniplaces
Thank you for your feedback, Helena! 💙
Verified
Exceptional Service That Feels Like Home
I rarely write reviews, but I felt truly compelled to share my wonderful experience with Uniplaces. Finding a place to live can be stressful and overwhelming, but thanks to the exceptional service and genuine care of their team members, Adriana and Claudia, the process became smooth, reassuring, and even enjoyable.
From the very beginning, Adriana and Claudia went above and beyond—answering all my questions with patience, providing honest advice, and treating my concerns with empathy and professionalism. It wasn’t just about finding a house; it was about being heard and understood. That kind of support made all the difference.
Thank you for everything!
Date of experience: May 06, 2025
Reply from Uniplaces
Thank you so much for your kind words! We're happy to hear that Adriana and Claudia made your experience so positive and reassuring. It means a lot to us to know you felt supported every step of the way. 💙
I do not recommend
High fees. Inaccurate information about room. Rude landlord. Overall, not a good experience.
Date of experience: April 27, 2025
Reply from Uniplaces
We’re sorry to hear you didn’t have a good experience. To better understand what happened and assist you properly, could you please share more details about your booking? We’re here to help and would really appreciate the chance to look into your case.
Verified
Zero customer service
Still waiting for an answer to an email sent. No reply so still have doubts about appartment reserved and paid for. You are quick to take money but customer service is zero. Lets see what happens when we get there..hope all is as it should be...at this time we are thinkinh its a possible scam.
Date of experience: May 07, 2025
Reply from Uniplaces
We’re really sorry to hear about your concerns. Our Customer Care team has already received your email regarding the possibility of a supletory bed for guests and will be in touch with you shortly. Please rest assured your booking is confirmed, and we're here to support you every step of the way. 💙
Verified
They stole my money
They stole my money. I booked a place It was fault the description meaning that it was uniplaces.com fault. I canceled my book and they don't give me the "service fee " back and it was around 300 euro . There was no service at all.. don't trust them if tou want your money...
Date of experience: May 07, 2025
Reply from Uniplaces
We're truly sorry you feel this way. We take complains like this very seriously. However, we couldn’t identify any fault reported by you regarding the listing before your cancellation. You chose to cancel proactively and agreed to the cancellation policy, which clearly explains the service fee is non-refundable. We’re here to help whenever issues arise.
Verified
top professional
Date of experience: May 12, 2025
Reply from Uniplaces
Thank you for your great feedback! 💙
Verified
So bad service
Date of experience: May 11, 2025
Reply from Uniplaces
We’re sorry to hear you’re disappointed. Since your booking is for January 2026, some landlords may not yet be ready to confirm so far in advance — which is why your request may have been rejected. We truly appreciate your patience and are here to help you find the right place. 💙
Verified
Uniplaces never answered my question
I had sent a question to Uniplaces about a property but I never received an answer. In the end, I had to select another accomodation which was the #2 in my list
Date of experience: May 07, 2025
Reply from Uniplaces
Hello,
We're can see your booking was successfully accepted and the confirmation has already been sent. If there's anything else you need or if you have further questions, feel free to reach out to us at customercare@uniplaces.com — we're here to help! 💙
Uniplaces Follow-up: Still No Resolution After a Month
Uniplaces Follow-up: Still No Resolution After a Month
After I posted my concerns here, Uniplaces responded the next day by leaving a comment asking me to send them my booking details. I promptly received an email and submitted the requested information. However, since then—now nearly a month later—I have not received any further communication, updates, or assistance from their team.
Upon reading similar reviews from other users, I realized this appears to be a common tactic used by Uniplaces: they quickly respond to negative reviews with generic requests for more information but fail to follow up with any meaningful action. Unfortunately, this pattern seems intended to make it appear as though they are resolving issues, while in reality, many legitimate concerns go unanswered.
I am sharing my experience to warn others. Please be cautious when using this platform, as you may risk losing your money as I did. Below are the details of my booking, which still remain unresolved:
BOOKING ID: 978078
Barcelona
Contract: Fortnightly
Type: Entire property
Landlord details upon a request.
Date of experience: May 12, 2025
Reply from Uniplaces
We’re very sorry that your experience didn’t meet your expectations. However, the complaint and the supporting documents were submitted after the safety period had ended, and the evidence provided was unfortunately insufficient for us to validate the claim or mediate effectively with the landlord. Our ability to help is always stronger when issues are reported within the established timeline, and we regret not being able to assist further in this case.
Verified
Efficient and personal
The booking request was communicated to me both automatically and personally by someone in Uniplaces.
The candidate fitted our requirement.
The process as always is fast and trustworthy.
Date of experience: May 09, 2025
Reply from Uniplaces
Thank you for your kind words, Oscar. We truly appreciate it! 💙
No guarantee you'll have your deposit back
Yeah I've been lucky the 1st and 2nd time using Uniplaces (regarding the landlord return the deposit back). Didn't occur at the 3rd time, now I simply don't have in hands my deposit after leaving the apartment. 1935€ lost. Opt for other companies that at least give you this guarantee. Honestly I didn't expect that after paying 450€ as service tax, but that's the tough true.
Oh, I can mention that their "Customer Support" is very helpful (they reply promptly, etc), but I'd rather have my deposit back. They're trying to get in touch with the landlady but as a good scammer, ofc she's ghosting them.
Since I'll stay around Spain for more time I'll sue the landlady, but of course that wasn't the experience I was looking for.
Worth mention that this landlady (which is a profesional scammer, the landlady and her daugher which administrates all) was tagged as "TRUSTED HOST" at their platform. The joke is complete.
There are many other reliable platforms rather than Uniplaces. Unfortunate I was in a bad time and didn't think straight, and here I am sharing the loss I have. Don't be me.
Date of experience: April 30, 2025
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