The booking process was catastrophe - this I already wrote in another posting. But also the room they are offering is really bad. Many things in the apartment are broken, electricity is not properly working the rooms are not separated by walls but only by doors some of them you can t even lock though you don't know your neighbour! Rooms without windows but they hide this on the picture - common practice. If you don t want to stay they are threatening you to keep your downpayment and uniplaces is always supporting the landlord never the tenants. Even though you payed them hundreds of euros of fees! Just never ever book with them!!!
Uniplaces Reviews 8,435
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⚠️ DECEPTIVE CONTRACT TERMS, POLICY VIOLATIONS & CONSUMER RIGHTS ABUSE ⚠️
Uniplaces’ own policies and Portuguese law prove my case. Here’s how they scammed me out of €756:
🚩 VIOLATED POLICY CLAUSES (Uniplaces Terms):
❌ Refund Policy 1.3(a): "Bookings canceled due to landlord’s failure to honor original terms are eligible for full refunds."
→ They added new clauses post-payment (last month’s rent + eviction terms).
❌ Refund Policy 1.3(b): "Refunds apply if the accommodation becomes inaccessible due to landlord actions."
→ Landlord blocked my check-in with revised terms.
❌ "Fully Verified Accommodation" Guarantee: "Listings match reality. We mediate disputes."
→ They ghosted me when the contract didn’t match the listing.
🚩 ILLEGAL ACTIONS (Portuguese Law):
❌ Decree-Law 24/2014, Article 10: Mandates refunds for services sold via misleading ads.
❌ Lei do Consumidor: Prohibits unilateral post-payment term changes.
🚨 HOW UNIPLACES SCAMMED ME:
1️⃣ Bait-and-Switch Contract:
Original listing: No last month’s rent upfront, no 30-day eviction clause.
Post-payment draft: Added both illegal terms.
2️⃣ Financial Trickery:
Charged €336 service fee for a "verified" 12-month stay but sent no invoice for €420 rent.
Told me to "negotiate with the landlord" – a direct violation of their role as a mediator.
3️⃣ Template Responses & Ghosting:
Ignored screenshots of original listing, revised contract, and payment receipts (IMG_1109.jpeg).
Refused to escalate to senior staff or legal team.
🔥 MY DEMANDS (BACKED BY LAW):
✅ Full €756 refund for violating their own Refund Policy 1.3(a-b) + Portuguese Consumer Law.
✅ Publicly warn users about Uniplaces’ contract traps and fake "verified" listings.
I have been looking for solutions to find a apartment or house; Uniplaces provide the answer to it. But moreover, Uniplaces exceeded my expectations as the site is user friendly, the aparts and houses are posted with enough and adequate information which helps you decide. Moreover, there is a close support from the site, you really feel accompanied and assisted - even on whatsapp you are contacted for support. I am very grateful; in three weeks I was able to find an appartment, without needing to be in Portugal, I did everything from my home back in my country.
I had a very bad experience with this place. First of all, they make you pay the rent before you can even visit the room. You are required to pay one full month's rent, plus €250 for an "iplesis" fee, and €45 in taxes — all before seeing anything. In my case, for the first month, I had to pay €350 + €250 + €45 just to move in.
When I finally arrived, I found out that one of the bathrooms is practically "reserved" for a disabled tenant who doesn’t allow others to use it. So I was forced to use the other bathroom, which is in terrible condition. The shower is broken — the shower head doesn’t stay up, so you have to hold it with your hand the entire time, making it impossible to take a normal shower.
Also, the bathroom has a window facing the corridor, so every time someone uses the toilet, you can hear everything. It's extremely uncomfortable. We are seven people living in the house, and on top of that, I have to pay extra for the electricity used by people who stay home all day cooking and using appliances nonstop.
Recently, the microwave plate broke. I immediately informed the landlord, and instead of fixing it, he made me pay for it. Otherwise, he threatened to charge €30 to everyone living in the house. Honestly, as soon as my contract ends, I am seriously considering going to the police about this situation.
I absolutely do not recommend renting here.
Company details
About Uniplaces
Written by the company
Uniplaces is the fastest-growing mid- to long-term accommodation platform, designed to make finding and booking a home seamless, secure, and hassle-free. Since our launch in 2013, we have helped thousands of students, young professionals, and remote workers book accommodations across Europe through our fully online booking process.
With more than 90,000 verified properties in over 30 European cities, Uniplaces offers a wide variety of accommodations, including student residences, private apartments, flat shares, and co-living spaces. Our mission is to provide a trusted and efficient platform where people can easily find a place to stay, whether for study, work, or adventure.
We work closely with landlords to ensure a safe and transparent rental experience. Our platform allows tenants to search, compare, and book without the need for in-person visits, making it ideal for mobility.
Why choose Uniplaces?
- 100% online booking – No need for physical viewings.
- Secure payments – Transactions are protected for peace of mind.
- Tenant protection – Payment is held and released 48 hours after move-in to ensure your accommodation meets expectations.
- Multilingual support – Assistance available in multiple languages.
- Verified listings – Only trusted accommodations are listed.
Whether you're moving to a new city for university, an internship, or remote work, Uniplaces helps you find the perfect home quickly and safely.
Search, Book, and Move In
Written by the company

- The Easiest Way to Find Your Next Home!
- 🔎 Browse thousands of verified listings across major European cities, 📸 see real photos, videos, and detailed descriptions for full transparency, and 🛡 book with confidence through our secure platform.
- ✅ Choose your ideal neighborhood and search for a place near universities, work, or city hotspots.
- ✅ Tell us a bit about yourself, add your payment details, and send a booking request. Landlords respond within 48 hours.
- ✅ Once confirmed, we’ll connect you with your new landlord so you can arrange your check-in. Now, just pack your bags and enjoy your new adventure!
- Start your journey today at Uniplaces.com 🚀
Contact info
Lisbon, Portugal
- customercare@uniplaces.com
- uniplaces.com
Replied to 94% of negative reviews
Typically replies within 24 hours
⚠️ DECEPTIVE CONTRACT TERMS⚠️
⚠️ DECEPTIVE CONTRACT TERMS, POLICY VIOLATIONS & CONSUMER RIGHTS ABUSE ⚠️
Uniplaces’ own policies and Portuguese law prove my case. Here’s how they scammed me out of €756:
🚩 VIOLATED POLICY CLAUSES (Uniplaces Terms):
❌ Refund Policy 1.3(a): "Bookings canceled due to landlord’s failure to honor original terms are eligible for full refunds."
→ They added new clauses post-payment (last month’s rent + eviction terms).
❌ Refund Policy 1.3(b): "Refunds apply if the accommodation becomes inaccessible due to landlord actions."
→ Landlord blocked my check-in with revised terms.
❌ "Fully Verified Accommodation" Guarantee: "Listings match reality. We mediate disputes."
→ They ghosted me when the contract didn’t match the listing.
🚩 ILLEGAL ACTIONS (Portuguese Law):
❌ Decree-Law 24/2014, Article 10: Mandates refunds for services sold via misleading ads.
❌ Lei do Consumidor: Prohibits unilateral post-payment term changes.
🚨 HOW UNIPLACES SCAMMED ME:
1️⃣ Bait-and-Switch Contract:
Original listing: No last month’s rent upfront, no 30-day eviction clause.
Post-payment draft: Added both illegal terms.
2️⃣ Financial Trickery:
Charged €336 service fee for a "verified" 12-month stay but sent no invoice for €420 rent.
Told me to "negotiate with the landlord" – a direct violation of their role as a mediator.
3️⃣ Template Responses & Ghosting:
Ignored screenshots of original listing, revised contract, and payment receipts (IMG_1109.jpeg).
Refused to escalate to senior staff or legal team.
🔥 MY DEMANDS (BACKED BY LAW):
✅ Full €756 refund for violating their own Refund Policy 1.3(a-b) + Portuguese Consumer Law.
✅ Publicly warn users about Uniplaces’ contract traps and fake "verified" listings.
Date of experience: April 14, 2025
I had a very bad experience with this…
I had a very bad experience with this place. First of all, they make you pay the rent before you can even visit the room. You are required to pay one full month's rent, plus €250 for an "iplesis" fee, and €45 in taxes — all before seeing anything. In my case, for the first month, I had to pay €350 + €250 + €45 just to move in.
When I finally arrived, I found out that one of the bathrooms is practically "reserved" for a disabled tenant who doesn’t allow others to use it. So I was forced to use the other bathroom, which is in terrible condition. The shower is broken — the shower head doesn’t stay up, so you have to hold it with your hand the entire time, making it impossible to take a normal shower.
Also, the bathroom has a window facing the corridor, so every time someone uses the toilet, you can hear everything. It's extremely uncomfortable. We are seven people living in the house, and on top of that, I have to pay extra for the electricity used by people who stay home all day cooking and using appliances nonstop.
Recently, the microwave plate broke. I immediately informed the landlord, and instead of fixing it, he made me pay for it. Otherwise, he threatened to charge €30 to everyone living in the house. Honestly, as soon as my contract ends, I am seriously considering going to the police about this situation.
I absolutely do not recommend renting here.
Date of experience: March 21, 2025
Perfect
I wait until the final check out.
But so far so good - always is perfect.
Thanks
Date of experience: April 23, 2025

Reply from Uniplaces
Awesome help
Adriana helped me a lot when I had problems finding a room. The service here is the best, I really recomend it :)
Date of experience: April 22, 2025

Reply from Uniplaces

Reply from Uniplaces
Great service
The booking employee contacted me shortly after I made my booking. The explanations and advises are really helpful.
Date of experience: April 17, 2025

Reply from Uniplaces
A great apartment in a great location…
A great apartment in a great location in Porto, cozy place and close to everything you need. Landlord was also very accommodating and friendly.
Date of experience: March 26, 2025

Reply from Uniplaces
Very good experience
It took a long time to find a guest but they did. User experience is very good. The platform is intuitive. I recommend it.
Date of experience: March 30, 2025

Reply from Uniplaces
Professional
Professional, fast and patient, this is your best choice for renting a house in Spain!
Date of experience: April 17, 2025

Reply from Uniplaces
Landlord
Landlord here. Quick and easy process and a new guest is going to arrive.
Date of experience: April 22, 2025

Reply from Uniplaces
They are very helpful in securing…
They are very helpful in securing housing when preparing for my exchange. It's very easy to use and makes finding accommodation a breeze.
Date of experience: April 17, 2025

Reply from Uniplaces
The booking process was catastrophe
The booking process was catastrophe - this I already wrote in another posting. But also the room they are offering is really bad. Many things in the apartment are broken, electricity is not properly working the rooms are not separated by walls but only by doors some of them you can t even lock though you don't know your neighbour! Rooms without windows but they hide this on the picture - common practice. If you don t want to stay they are threatening you to keep your downpayment and uniplaces is always supporting the landlord never the tenants. Even though you payed them hundreds of euros of fees! Just never ever book with them!!!
Date of experience: March 29, 2025

Reply from Uniplaces
Great experience and support with Uniplaces
I have been looking for solutions to find a apartment or house; Uniplaces provide the answer to it. But moreover, Uniplaces exceeded my expectations as the site is user friendly, the aparts and houses are posted with enough and adequate information which helps you decide. Moreover, there is a close support from the site, you really feel accompanied and assisted - even on whatsapp you are contacted for support. I am very grateful; in three weeks I was able to find an appartment, without needing to be in Portugal, I did everything from my home back in my country.
Date of experience: April 15, 2025

Reply from Uniplaces
Quick support
They contacted my while I was doing a booking and clarified some doubts that I had very quickly
Date of experience: April 16, 2025

Reply from Uniplaces
It was easy
It was easy to search and reserve a booking, and they inform you of every step in the confirmation.
Date of experience: April 15, 2025

Reply from Uniplaces
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