2.7
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Grocery orders are amazing! The driver communicates well for items not found and options. Great service.
My food order was mixed up, I'd ordered gluten free, mild spice and regular spicy. Unfortunately, received gluten free spicy, which I couldn't eat and regular normal spice, which I still couldn't eat, but my son enjoyed both.
For once I used a shopping service that didn’t tell me they were out of something that was actually still very much in stock, didn’t require 38 texts back and forth while shopping, and still got things handled without having to be babysat. I was super impressed by the service of our shopper. My only complaint is that I tried to give him a bigger tip but the app failed several times.
Great choices, easy to place order. The ability to see status at every stage from order received right through to delivery is very helpful. The entire process works extremely smoothly and efficiently. Definitely recommend to everyone.
I’ve been really disappointed with how Uber Eats has handled my issue. I used a promo code for a 50% discount, but was charged the full price. After reaching out to support, I received vague responses with no clear explanation about why my account was flagged or what caused the issue. I’ve followed all the rules, and yet I was told I couldn't get any further help, despite asking for clarity multiple times. It feels like there’s no transparency or accountability, and I’m left without any answers. Extremely frustrating experience."
One ring of the doorbell before walking away would be appreciated.
Date of experience: April 27, 2025
I used a promo code on Uber Eats which fairly discounted my order to £14. After adjusting my order to items that still met the minimum spend required for the promo code, Uber Eats suddenly removed the promo and charged me £29 — double the amount I agreed to.
When I tried to cancel, Uber Eats made it impossible to do so through the app, refused to connect me with a live agent, and gave no clear cancellation options. I was forced to either accept the unfair charge or lose my money.
Since then, I have been ignored across all platforms — Twitter, direct messages, and emails. Meanwhile, they continue to respond to other customers, showing a complete lack of care when real issues involving their mistakes arise.
This is an absolute nightmare experience and a clear violation of UK consumer laws on pricing and fair treatment. I have no choice now but to escalate this matter with my bank and Trading Standards.
If you value fairness, transparency, and real customer support, avoid Uber Eats.
Date of experience: April 28, 2025
Great communication with the driver. Fast, courteous and accurate.
Date of experience: April 27, 2025
Paid for food i never received. No refund offered. This is scandalous! Avoid!
Date of experience: April 26, 2025
Fast and hot. Food arrived quickly and delicious. Great service
Date of experience: April 27, 2025
Ordered food and it took almost 3 hours to get it delivered without no update from uber eats. It was a terrible experience
Date of experience: April 27, 2025
A really smooth delivery.
I’ve had food from Sing Faye before so I know how lovely the food is. It was just nice to relax and get it delivered by a reliable outfit like Uber Eats.
Date of experience: April 26, 2025
My first time with Uber Eats. Great service . I will use again.
Date of experience: April 27, 2025
I was in hospital and my cravings where crippling me, I was impressed by the fast delivery, within 25 minutes my order was delivered...
Date of experience: April 28, 2025
Funerals, No license, Hungry. Uber has helped me in every way!
Last night I ordered dinner, sent to my Mom, 93 year old step father & their friend! She was hungry excited and surprised! Every driver is prompt & record timing!
Thankyou, Uber.
Date of experience: April 27, 2025
It's been so so I've had bad and good experiences for the most part its been good.
Date of experience: April 27, 2025
They gave me the wrong burger & then in my chicken paella, the rice was undercooked
Date of experience: April 28, 2025
They charged me 27dollars for one pizza, it's actually buy one get one free bt I think they charged me for two.
Date of experience: April 24, 2025
CANCELLED my order after 7 DIFFERENT DELIVERY DRIVERS
Date of experience: April 28, 2025
Uber still owe me money from the 4th they said they refunded it they didn't now they say something to do with vouchers these morons shouldn't be allowed to work I've got no money back from them they are rude ignorant my solicitor is suing them for theft as they refuse to refund me what they owe me for a meal I didn't get
Date of experience: April 04, 2025
First time I used but definitely will use again brilliant quick service food was piping hot still so thanks again really good service.
Date of experience: April 26, 2025
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