Twisted Tailor Reviews 883

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Bought a floral design suit jacket for a wedding and my god is it stunning, worth every penny spent and the delivery took no time at all here at my home within a day!!!!

Rated 1 out of 5 stars

Beware! Customer service email and phone numbers disconnected!
I bought a suit over a month ago - which to be fair was very good - however the jacket didn't fit so returned for replacement. Nothing
heard so tried to chase up today.
Email returned (no domain) and phone number disconnected.
BEWARE!

Rated 1 out of 5 stars

I attempted to cancel an order within 30 minutes of placing it. I put in a support ticket, and called their number since their website said that is the way to catch orders before they go out. I called several times, but each time the line would ring twice and then hang up.

When I received the order, the size was VERY off, despite using the measurements on the items page.

Rated 5 out of 5 stars

Amazing high quality suits which offer something different. Fast delivery and love the loyalty scheme too. Will always go to twisted tailor first for suits.


Company details

  1. Tailor
  2. Clothing Store

Information provided by various external sources

Twisted Tailor Skinny Fit Designer Suits – Premium Quality Tailoring for a New Generation – Free UK Delivery & Returns. Free Global Shipping.


Contact info

4.8

Excellent

TrustScore 5 out of 5

883 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

BEWARE! Invalid customer service details. Why?

Beware! Customer service email and phone numbers disconnected!
I bought a suit over a month ago - which to be fair was very good - however the jacket didn't fit so returned for replacement. Nothing heard so tried to chase up today.
Email returned (no domain) and phone number disconnected.
BEWARE!

Date of experience: April 19, 2025

Twisted Tailor logo

Reply from Twisted Tailor

Hi Pete,

We're sorry to hear this.

Could you please reach out to us on hello@twistedtailor.com with your order number so we can look into this and assist you with your query?

Kind regards,

Twisted Tailor

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Rated 5 out of 5 stars

Incredible

Bought a floral design suit jacket for a wedding and my god is it stunning, worth every penny spent and the delivery took no time at all here at my home within a day!!!!

Date of experience: April 18, 2025

Rated 1 out of 5 stars
Redirected

Couldn't Cancel, Sizing was Completely Wrong

I attempted to cancel an order within 30 minutes of placing it. I put in a support ticket, and called their number since their website said that is the way to catch orders before they go out. I called several times, but each time the line would ring twice and then hang up.

When I received the order, the size was VERY off, despite using the measurements on the items page.

Date of experience: April 12, 2025

Twisted Tailor logo

Reply from Twisted Tailor

Hi Dan,

Thank you for sharing your feedback, we're sorry to hear this.

We sincerely apologize for the inconvenience you experienced with your order. We completely understand how frustrating this must be. I can see our customer service team reached out to resolve this matter for you.

Please do let us know if you need anything else at all, we're here to help.

Kind regards,

Twisted Tailor

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Rated 5 out of 5 stars

Fast, and Fit like a glove

I was not expecting the shipping to be so fast. Tried the suit on and fit like a glove. Almost like I had just picked it up from just being tailored. Suit also looks great. Couldn’t be happier.

Date of experience: April 10, 2025

Rated 5 out of 5 stars

Cool suit

Cool suit. Did exactly what it said on the tin. Exchange process straightforward too.

Date of experience: March 23, 2025

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Rated 5 out of 5 stars

Recommend, Recommend, Recommend

Ordered a jacket for my wedding and I couldn’t be anymore impressed. The quality is amazing, the attention to detail is incredible and arrived promptly. It’s a standout piece too so I’m super excited to wear it on the big day. TT has made my wedding day extra exciting.

Date of experience: March 28, 2025

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Rated 5 out of 5 stars

GREAT FIT

Between the amazing fit and the very fast shipping, this was a very positive experience for me. Normally, I’m used to buying their clothes off of ASOS, however, I realize I could go straight to the designer and get more of a selection. The fabrics, the fit, it’s all 5 stars for me and I will be back.

Date of experience: March 18, 2025

Rated 5 out of 5 stars

I have been supporting and wearing the…

I have been supporting and wearing the brands garments for years and the quality is always good when I have dealt with customer services they have always replied quickly and been helpful and solved any issues

Date of experience: March 04, 2025

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Rated 5 out of 5 stars

Fast delivery

Fast delivery, nice quality. Have had some things from them before when they were in House of Fraser, can't beat it!

Date of experience: March 05, 2025

Rated 5 out of 5 stars

I'm usually hesistant to ordering suits…

I'm usually hesistant to ordering suits online, because I worry about the quality of the fabric and inaccurate sizing. This suit feels great, it looks great, and is very true to size. The color is very rich in person and it's definitely something that I would wear to a formal event.

Date of experience: February 23, 2025

Rated 3 out of 5 stars

missing hardware on pants/bothering me

twisted tailor sent me broken pants and refunded me for them. i am increasing my review a star, but they keep bothering me to delete my review while i cannot do so in good conscience. that’s now how RE-views work.

Date of experience: February 20, 2025

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