Truffle Guys UK Reviews 244

TrustScore 4.5 out of 5

4.5

Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

See what reviewers are saying

Rated 5 out of 5 stars

I bought the white truffle oil and the truffle dust, and they are absolutely sublime. I made a gorgeous cauliflower and truffle soup which was to die for, and parmesan and truffle fries, which were heavenly.

I also found another, really useful and surprising use for the truffle dust, too:

We rescued 5 dogs who all come with their own little idiosyncrasies, and one of them in particular, has a persistently poor appetite and she remains a little too slim. She's perfectly healthy and young, but she's just not very interested in food, so meal times are a bit of a challenge.

After opening the truffle dust, and noticing how rich and pungent the scent of the dust is, I wondered if it might be appetising if I sprinkled a little on her dinner.

I checked to make sure all of the ingredients were safe for her, and put the tiniest pinch on her food… When I say "tiny", I mean absolutely minuscule.

Well, in the two years since we have had her, I have never seen her eat her dinner with such alacrity.

Normally, once we have put her food down, she likes us to be in the room with her, but stay still, otherwise she's distracted and just walks away from her bowl. Also, after the first couple of mouthfuls, she usually looks at us with reproach and then looks down at her food with bitter disappointment 😆😩 (we have tried every combination of fresh and dry food you can think of).

This teeny weenie little sprinkling of dust has totally changed her appetite and eating habits, and now, she is beside herself with excitement when her food arrives, and we can now clatter around the kitchen, without her even raising an eyebrow or lifting her head to see what we are doing!

I know this was absolutely not meant to be part of your marketing strategy… but it has been an enormously serendipitous find for our gal, so I cannot tell you how grateful we are.

I have even sent a snapshot of the truffle dust to my Vet, so that he has another potential appetite stimulant for any of his poorly patients.

Thank you again for these wonderful products, neither I nor our little lass, Florence, would be without them!

Rated 5 out of 5 stars

The taste of the delicious products produced is beyond heaven. Clearly made with the best ingredients the mayonnaise and mustard are sublime, gorgeous and well leaves you wanting more.
It says to get
the best you pay for it and although not astronomical these products are a tad expensive but I understand why. So I treat myself every so often as they are like a secret addiction leaves you wanting more!

Rated 3 out of 5 stars

I’ll start by saying I love the Truffle dust and have been buying it for several years both for myself and as gifts. BUT and there often is one, these “guys” really need to work on their packaging. It’s a standard £4.95 and granted very quick delivery however when your spending nearly 40% of the product cost again on postage, it’s not a great value proposition. It’s also extremely disappointing how exsessive the packaging is, a large shoe box size carton for a single spice jar?? It could easily go in a safe padded Jiffy bag. It’s such a waste it detracts from the joy of the product.

Rated 5 out of 5 stars

I have bought items as Christmas gifts so can’t review the products however, there was an issue over delivery of one of my orders (autofill address!) but Joe from Truffle Guys was extremely helpful and sorted the problem straight away.
Excellent customer service.


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

244 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars

Incredible products for humans and also dogs!

I bought the white truffle oil and the truffle dust, and they are absolutely sublime. I made a gorgeous cauliflower and truffle soup which was to die for, and parmesan and truffle fries, which were heavenly.

I also found another, really useful and surprising use for the truffle dust, too:

We rescued 5 dogs who all come with their own little idiosyncrasies, and one of them in particular, has a persistently poor appetite and she remains a little too slim. She's perfectly healthy and young, but she's just not very interested in food, so meal times are a bit of a challenge.

After opening the truffle dust, and noticing how rich and pungent the scent of the dust is, I wondered if it might be appetising if I sprinkled a little on her dinner.

I checked to make sure all of the ingredients were safe for her, and put the tiniest pinch on her food… When I say "tiny", I mean absolutely minuscule.

Well, in the two years since we have had her, I have never seen her eat her dinner with such alacrity.

Normally, once we have put her food down, she likes us to be in the room with her, but stay still, otherwise she's distracted and just walks away from her bowl. Also, after the first couple of mouthfuls, she usually looks at us with reproach and then looks down at her food with bitter disappointment 😆😩 (we have tried every combination of fresh and dry food you can think of).

This teeny weenie little sprinkling of dust has totally changed her appetite and eating habits, and now, she is beside herself with excitement when her food arrives, and we can now clatter around the kitchen, without her even raising an eyebrow or lifting her head to see what we are doing!

I know this was absolutely not meant to be part of your marketing strategy… but it has been an enormously serendipitous find for our gal, so I cannot tell you how grateful we are.

I have even sent a snapshot of the truffle dust to my Vet, so that he has another potential appetite stimulant for any of his poorly patients.

Thank you again for these wonderful products, neither I nor our little lass, Florence, would be without them!

Date of experience: April 11, 2025

Advertisement
Rated 3 out of 5 stars

Awful excessive packaging, great product…

I’ll start by saying I love the Truffle dust and have been buying it for several years both for myself and as gifts. BUT and there often is one, these “guys” really need to work on their packaging. It’s a standard £4.95 and granted very quick delivery however when your spending nearly 40% of the product cost again on postage, it’s not a great value proposition. It’s also extremely disappointing how exsessive the packaging is, a large shoe box size carton for a single spice jar?? It could easily go in a safe padded Jiffy bag. It’s such a waste it detracts from the joy of the product.

Date of experience: March 03, 2025

Rated 5 out of 5 stars

Ridiculously tasty and moorish

The taste of the delicious products produced is beyond heaven. Clearly made with the best ingredients the mayonnaise and mustard are sublime, gorgeous and well leaves you wanting more.
It says to get the best you pay for it and although not astronomical these products are a tad expensive but I understand why. So I treat myself every so often as they are like a secret addiction leaves you wanting more!

Date of experience: March 03, 2025

Rated 3 out of 5 stars

A bit disappointing given the price

A bit disappointing given the price. The mustard had a lovely taste but was more like a honey and mustard dressing. The ultimate mayo was absolutely nothing to write home about. A waste of money - couldn’t taste the truffle. I bought several jars for Xmas presents as well as some for myself but won’t buy again.

Date of experience: January 01, 2025

Advertisement
Rated 2 out of 5 stars

Waaaaay too much packaging for a small…

Waaaaay too much packaging for a small item - think shoebox for a pepper pot.
Taste was disappointing ( dust) the smell was pungent, but the flavour was really lacking, especially for high price.
You can get a much better truffle flavour from M&S truffle pesto for 2.50!
Disappointing, can’t recommend.

Date of experience: January 12, 2025

Rated 5 out of 5 stars

Order #42359I bought Truffle Dust for a friend. He loved it!

Order #42359I bought Truffle Dust as a christmas present for a friend…. He loved it! I knew he would! 5* Bought as an extra present… because I would like some… please find someone to buy me some!
Easy to order.
Postage and packing = perfect.
Taste is divine… I would put it on scrambled free range eggs, if I had some!
Absolutely perfect! (His response was a delight! Mayonnaise next) Highly recommended.

Date of experience: December 25, 2024

Advertisement
Rated 5 out of 5 stars

Amazing Truffle tasting condiments

This is an amazing product. I got the starter kit for my husband for Christmas with 3 different types of truffle products. The Truffle dust is next level.

Date of experience: December 25, 2024

Rated 1 out of 5 stars

Order now for next Xmas !!! Service is that poor !!!

Placed order over 10 days ago and still waiting for my order to be shipped. Keep getting told next 24hrs. They should stop taking orders if they cannot cope with the volumes!!!! Was told shipping would be 15th that was five days ago. What is really annoying is that they are putting xmas deliveries on a slow Evri service. Surely if they are behind with orders put them on next day !! Wont be buying from this company again.

Date of experience: December 20, 2024

Truffle Guys UK logo

Reply from Truffle Guys UK

Hi Dean,

Thank you for leaving your review. I'm really sorry to hear that you were disappointed with your experience. It seems that our pre-order communication after your purchase wasn't clear enough to manage expectations regarding delivery times. However, I can confirm that your order was delivered within the 3-5 day window, and I hope the package arrived safely.

Rated 5 out of 5 stars

Impressed by customer service

I have bought items as Christmas gifts so can’t review the products however, there was an issue over delivery of one of my orders (autofill address!) but Joe from Truffle Guys was extremely helpful and sorted the problem straight away.
Excellent customer service.

Date of experience: December 15, 2024

Advertisement
Rated 5 out of 5 stars

Amazing service

Fantastic customer service : the delivery company Evri kept losing my order of truffle mayo. The truffle guys were fantastic and keeping me up-to-date with where it was eventually when it didn’t come they replaced it with a new order. Really impressed with the customer service here thank you in particular to Joe who helped me with this issue even though it was not the truffle guys problem it was the delivery company they still helped me and resolved it

Date of experience: December 12, 2024

Rated 5 out of 5 stars

Absolutely delicious

We have had the ketchup, mayo and dust. Absolutely delicious. Completely changes even a boring ham sandwich. Sprinkle over Mac and cheese or even fries Definitely a staple for our cupboards from now on.
Wow

Date of experience: December 12, 2024

Rated 5 out of 5 stars
Verified

Very tasty

Enjoying the truffle dust which arrived very promptly

Date of experience: October 18, 2024

Advertisement
Rated 5 out of 5 stars

Truffle dust heaven

Got the truffle dust a few days ago and oh my god. Have you ever just swigged a spice out of a jar? Because I did and it was GLORIOUS.

(This was after eating it in Fettuccine Alfredo the night before... and in a cheese toastie.)

Just wanted to say it is a cracking product and I will be ordering more.

Date of experience: October 21, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look