Truewerk Reviews 9

excellent products. The M3 woobie hoodie is a great lightweight but very warm coat. T1 and T2 shorts and pants are very functional and comfortable

Date of experience: November 04, 2024

Nothing other than overpriced and I would rather not subsidize social parasites and murderers any more than I already have to so I don't do business with military/leo discount rewarding companies.

I also don't want to be a billboard for your company. Make sure the terrible logo are ALL in the photos.

Date of experience: October 28, 2024

I've been a 30/30 since high school (we used stone tablets back then) and over the years the "30/30" has shrunk or gotten bigger BUT Truewerk knows what the 30/30 is. I didn't have to do anything to these pants. They fit right in all areas the minute I tried them on. They are warm, water and stain resistant, easy to clean and well-made. Don't compromise your quality Truewerk you are making the top bad ass clothing needed for the outdoors.

Date of experience: September 16, 2024

I have NEVER been able to find such comfortable, durable, and great fitting work pants until now!!! These are amazing!! Thank You!!!

Date of experience: July 27, 2024

I have many items of Truewerk clothing from pants to jackets. All items have been received promptly and I have been happy with all. The quality of the items material to fit and function, I can’t say enough about them. I even had a return that I hate dealing with but, it was effortless and I got the the right size really fast. I will continue to support this company until they prove unworthy.

Date of experience: February 08, 2024

I cannot say enough good things about the products I've received from Truewerk and the customer service. The fit of all items coupled with the durability make them an incredible value. I have had a couple issues with receiving less than perfect items (quality issues that were overlooked) but customer service was quick and painless to assist.

Date of experience: July 31, 2023

Great pants. Well fitting, hard wearing, and great pocket layout. My favorite are the T2, recently tried out the T1's and may order more.

Date of experience: May 22, 2023

Not impressed. Ordered some T1 shorts and their length was reminiscent of Reno 911. Exchanged them for the longer inseam and received what looked like someone else’s return. They were stretched out and ill fitting. On top of that, the color I ordered originally was out of stock. Customers should be aware that even though Truewerk uses a DTC model, they charge a service fee for returns and take an excessive amount of time to refund. They claim they’re “cutting out the middleman” but they didn’t hesitate to create their own. They also claim to streamline costs, which based on my experience means quick to take your money and slow to deliver satisfactory goods.

Date of experience: August 26, 2022

I ordered a long sleeve rashguard/sun shirt from a Facebook ad from Truewerk. Decided to give it a shot and support a small business instead of buying from Amazon.

I was a first time customer and an 18% coupon was presented as I was checking out so I used it. I also paid $9.84 for shipping to me which is fine.

It didn't fit me so I returned it and paid for shipping back to them at the cost of $9.50, which is also fine because that's their policy.

When I was refunded, Truewerk charged me for the 18% discount they had given to me as a first time buyer.

This is the breakdown.

Original price: $44.00
18% discount coupon: $7.92
Shipping to me cost: $9.84
________________________
Total to ship to me: $45.92
________________________
Shipping back cost: $9.50

Expected total refund to me: $36.42
What they actually refunded: $26.56

They charged me $7.92 for the discount coupon they had offered me in the first place.

When I inquired about the refund, this is what Jimmy from customer service responded with. I'm copying and pasting verbatim below.

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"Since you applied an 18% discount code on the original order, we took that into account when refunding you. We also have the customer pay for the shipping label that we provide when they select return for refund. This label is usually around $9.50. Let me know if you have any other questions.

All the best,
Jimmy"
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I've worked online full time for 21 years straight and a portion of that was in consumer e-Commerce. This is the first time I've come across this type of refund.

It is a dishonest policy because throughout the process, I was never made aware that I was going to have to pay more than what was charged to my card and that I would be charged for the discount that was given.

Buyer beware.

Date of experience: July 08, 2021