Trooli Reviews 4,519

I spoke directly to Janet Sands who was fantastic throughout the process. She made me aware of the next steps and was really really easy to talk too, along with giving me relevant and easy to understand information. She has kept me updated through the process

Date of experience: May 02, 2025

I am existing customer if Trooli, here are critical points to consider before you go ahead and enrol as customer with Trooli, its a trap don't fall for first 6 months £1 connection , you will cry after that
1. Technical Customer service - i called when my internet connection is down or having issue, it was sad to see that I can contact only during normal business hours, outside business hours, you have email with no timelines to revert
2. The customer service agents are only interested in finding ways to charge additional fees in event of technical fault.
3. Trooli Customer service lacks highly empathy and warmth towards its customer
4. Frequent buffering and no resolution

Date of experience: May 14, 2025

Trooli had problems with the initial installation but we got their in the end. Great. You should know that I also linked up with a company called Voipfone to digital. Shortly after installation we started to get problems with with the router dropping out. Called the help desk . said they would run tests. Yes there is a fault which I can fix from here Got cut off from him. He can't call me back because I'm on a digital phone. To cut a very long story short I spoke to four plus technicians ,each one couldn't help. we did many switch off's and factory resets. problems not solved and sometimes made worse. Twice asked to speak to a supervisor, twice told they were in a meeting but would call me back. never heard from them.That seems to be a common problem. Was told that it looks like you have a problem with your router I will arrange to send you a new one. Guess what that never arrived Phoned up to inquire where it was . Sorry sir nothing on the system about sending you a new router. Now I am very ,very lucky I have a son who knows computers and software inside out . He solved many of the faults created by Trooli technicians in no more than 10 minuets.At his suggestion he researched and purchased a router which he installed and since then I have had know problems. The other day I had an email from Trooli asking if everything was ok. I tried to speak to him but,surprise, was told he was in a meeting.That seems to be the stock ,fob them off answer. I cannot recommend this company.

Date of experience: April 23, 2025

Been with Trooli for 3 months with delays on installation to not a day that we have been unaffected with drop outs. Service is abismal hours and hours wasted reconnecting devices having to buy extra boosters and still constant issues.
Refuse to terminate our contract unless they want us to pay £542, they should be paying us compensation.
DO NOT TOUCH WITH A BARGEPOLE!!!!!! On Kings Hill if needed for reference

Date of experience: May 13, 2025

Excellent professional caring service received from Amy. I can fully recommend this company. We have been with them two years now and going forward with another contract many thanks

Date of experience: May 13, 2025

I called and spoke to Janet at Trooli who was brilliant, she ran through everything and checked our requirements. Janet answered all our questions and was very knowledgeable, she then scheduled the appointment for a date that suited me.

I received an email the day before the appointment as a reminder and then on the day to let me know the engineer was on the way.

The engineer was very polite, ran through where we wanted the fibre running and then installed it. He was great and very tidy. Once installed he checked I could connect to it then ran through what he had done and ensured I was happy with everything before leaving.

The only slightly stressful part is updating all your devices!

My wifi is now amazing!

Would definitely recommend.

Date of experience: April 17, 2025

I live in a flat and I checked with trooli if they could install they confirmed they could. They then came out on the install date the engineer had no idea what he was doing and called his managed 12 times. He said he couldn't install and wouldn't explain why and then left. I then was left for a week without trolli confirming what was going to happen even though i tang them 5 times and in the end I cancelled the policy because no one could give me a answer. I went with trolli because of the amazing reviews it turns out that might only be for single dwellings.

Date of experience: May 07, 2025

Sasha was very helpful and replied to me very quickly. Very happy with the service and Sasha’s help. Have renewed my contract for a further 2 years.

Date of experience: May 12, 2025

I set up my account with Trooli very quickly and without issue thanks to Janet. The service was clear, friendly and helpful. I'm now looking forward to the installation of my new fibre broadband!

Date of experience: May 12, 2025

Date of experience: May 08, 2025

Trooli were contracted by our current provider Zen, to provide our fibre-optic service. They managed to install as far as a new external junction box but then did not complete the work by connecting to the router; copper wire now disconnected and we have no broadband. Trooli just rely on individual contractors and have no system for proper service. They consist of sales personnel and contractors.

Date of experience: May 08, 2025

I received a follow-up phone call from George regarding my initial inquiry about joining Trooli's superfast broadband service. He took the time to answer all my questions about the different Trooli packages and the technology involved. What impressed me the most was George's approach; he wasn’t pushy at all and genuinely focused on helping me find the right package to suit my needs. This has been a refreshing start with my new broadband provider!!

Date of experience: May 07, 2025

I contacted trooli today as to having broadband supplied to my house
Kash who dealt with my enquiry was very helpful and answered all my queries
Needless to say I signed up

Date of experience: May 09, 2025

I was looking to change suppliers because my Sky tariff was moving from £28 to £46 pm for an average service. I know Trooli are very good but believed were too expensive. I saw on line a £29.99 tariff and though i would call to see if any deals on. George answered very quickly and was pleasant, cheerful, polite and very helpful. He was able to offer a £26.99 discounted tariff and set up the account quickly and efficiently. Job done and start to finish was less than 20 mins.

Date of experience: May 07, 2025

I had george phone me to asked if I had checked when my contract runs out with bt. Because I did do a comparison site and there was a few broadband offers from different companies and trooli was one of them. my son inlaw told me to go with trooli he joined them couple months ago and is really happy with them. So I said to the person who phoned whose name was George. ok I will go with trooli and he sorted everything all out so I will be set up soon. And because Neil introduced me to trooli he gets £30 credit on his bill and I get £15 for joining so I am very happy.

Date of experience: May 08, 2025

Just switched to Trooli. Lewis did a fantastic job in installing the equipment and getting us connected. He explained everything thoroughly. Couldn’t have asked for a better engineer!

Date of experience: May 09, 2025

After years of slow internet and being told my house was not ducted I got in touch with Trooli for full fibre installation. From the day I ordered it Steven from Trooli contacted me and said he would do his best to get me connected. Exactly 1 week after I ordered I am connected with full fibre and crazy download speeds. Shaun that done the installation and Steven who organised the install were first class. I would definitely recommend this company for fibre broadband in south Lanarkshire, Scotland. Great communication and the level of service was top class. A credit to the Company. Well done guys and thanks again.

Date of experience: May 09, 2025

Great Service professional and friendly from both Dan B & Nick B

Date of experience: May 09, 2025

I inquired about an internet connection in a pretty remote area and trooli were able to very quickly survey and verify that they are indeed able to provide me with a direct full fibre direct to my property with a 2gbs connection. When talking over the phone I was speaking with Kash who was extremely helpful and knowledgable in terms of the services and the process.

Date of experience: April 24, 2025

As a new customer of Trooli I found the sales process very easy, placing my order with Kash in the sales dept was easy, he was excellent at explaining everything and processing my order. Install was arranged very quickly and the engineer turned up on time and soon had me up and running, and the speed was as promised. I did have some questions about the system and the workmanship of the installation after the engineer had left, so I E mailed Trooli with my questions and with videos , I was disappointed they did not come back to me and after a day I had to ring them to get answers, that has been the only downside so far of my dealings with Trooli and is why I gave 4 stars instead of 5.

Date of experience: May 07, 2025