Kase Magnetic Filters - Not fit for purpose. The lens cap and circular polarizer came off on only the second time I used them. Completely unsatisfactory and a waste of money. Very disappointed.
The Kase Reviews 10,854
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3.4
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I bought a charger at Paris on Feb 2022. My samsung charger broken and need one right away. So stop at a shop somewhere in Paris. I don't even remember the name of the shop but the charger is "the kase" brand. At the time I thought it was a bit pricey. But It's the best charger I ever had. I used every day since then and works perfectly.Excellent quality and design. Love the nylon braided cable cover/protection. Extremely happy with this purchase.
Thank you.
Ps) the system doesn't allows me to go back until Feb 2022, so the I just dates foe Today.
I purchased an Apple iPhone 13 for just over 350 euros from these guys at the end of the summer. After a few days with no damage from my side, the phone started to malfunction first with camera problems, the internal microphone not working, and the charging system started to act weird. After all this, I dropped the phone very lightly about 30 cm in a sturdy case and it landed on the corner of the case, the back glass which was fragile broke. I mentioned this honestly to them by email and instead of being reasonable and taking into account the phone was already malfunctioning they jumped on the fact it had been lightly dropped, in a sturdy case and completely threw out any responsibility by using this as the total reason for the phone's problems which as you can imagine is very frustrating. They do not care about customer service I have been trying for weeks to reason with them and asked them just at least to fix the internal problems that are clearly their responsibility and I would deal with and/or finance the back screen myself. I will spend as much time as I can warning people about this company as they have caused me a lot of stress and difficulty by not responding and not helping at all.
Good to have universal systems that easy to remove and reconnect but little worries me the strong enough
Company details
About The Kase
Written by the company
Le meilleur de l’accessoire mobile et du reconditionné est chez The Kase
The Kase c’est la plus large gamme d’accessoires qui couvre plus de 200 modèles de smartphones ainsi qu’une large gamme de produits reconditionnés garantis 18 mois et passant par 35 points de contrôle. De la coque personnalisée au verre de protection, en passant par les écouteurs et enceintes, The Kase vous invite à découvrir sa large gamme de produits technologiques.
✓ Livraison gratuite à partir de 50€ d'achat
✓ Reprise de votre ancien appareil
✓ Paiement 100% sécurisé
The Kase c’est la plus large gamme d’accessoires qui couvre plus de 200 modèles de smartphones ainsi qu’une large gamme de produits reconditionnés garantis 18 mois et passant par 35 points de contrôle. De la coque personnalisée au verre de protection, en passant par les écouteurs et enceintes, The Kase vous invite à découvrir sa large gamme de produits technologiques.
✓ Livraison gratuite à partir de 50€ d'achat
✓ Reprise de votre ancien appareil
✓ Paiement 100% sécurisé
Contact info
Kase Magnetic Filters
Kase Magnetic Filters - Not fit for purpose. The lens cap and circular polarizer came off on only the second time I used them. Completely unsatisfactory and a waste of money. Very disappointed.
Date of experience: January 10, 2025
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Do Not buy from them
I purchased an Apple iPhone 13 for just over 350 euros from these guys at the end of the summer. After a few days with no damage from my side, the phone started to malfunction first with camera problems, the internal microphone not working, and the charging system started to act weird. After all this, I dropped the phone very lightly about 30 cm in a sturdy case and it landed on the corner of the case, the back glass which was fragile broke. I mentioned this honestly to them by email and instead of being reasonable and taking into account the phone was already malfunctioning they jumped on the fact it had been lightly dropped, in a sturdy case and completely threw out any responsibility by using this as the total reason for the phone's problems which as you can imagine is very frustrating. They do not care about customer service I have been trying for weeks to reason with them and asked them just at least to fix the internal problems that are clearly their responsibility and I would deal with and/or finance the back screen myself. I will spend as much time as I can warning people about this company as they have caused me a lot of stress and difficulty by not responding and not helping at all.
Date of experience: August 07, 2024
I bought a charger at Paris on Feb…
I bought a charger at Paris on Feb 2022. My samsung charger broken and need one right away. So stop at a shop somewhere in Paris. I don't even remember the name of the shop but the charger is "the kase" brand. At the time I thought it was a bit pricey. But It's the best charger I ever had. I used every day since then and works perfectly.Excellent quality and design. Love the nylon braided cable cover/protection. Extremely happy with this purchase.
Thank you.
Ps) the system doesn't allows me to go back until Feb 2022, so the I just dates foe Today.
Date of experience: May 31, 2024
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Verified
Bonne
Good to have universal systems that easy to remove and reconnect but little worries me the strong enough
Date of experience: January 17, 2023
Verified
Order not received
Order not received, tracking nummer not correct and they do not reply to the emails sent. Looks like a fake company!!
Date of experience: November 27, 2022
Reply from The Kase
Hello,
We are sincerely sorry for the concern with the processing of your order.
Unfortunately, there is a problem with the delivery of your package.
We contacted the carrier to learn more about it.
We are doing our best to ensure that the problem is resolved as quickly as possible.
Sincerely,
Margaux from The Kase team
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Dreadful service
I ordered a reconditioned mobile on 5 October. It was received by UPS at their depot in St Ouen on 6 October and since then has been travelling around various depots until today when it has arrived back in St Ouen. I provided my full address and even gps coordinates. Also gave the address of a local relais where it could be dropped. Clearly The Kase have not communicated any of this to the carrier and I am without a phone and 199.99€ out of pocket. The Kase are now ignoring my emails sent to both client service and customer care so take no notice of their replies to their bad reviews. Requests for reimbursement are also ignored. I wonder about the condition of the phone after it has been thrown around by UPS for two weeks. I certainly don’t want it now. Shockingly poor customer service. If possible I would give them zero stars.
Date of experience: October 21, 2022
Reply from The Kase
Bonjour,
Nous sommes sincèrement désolés pour les soucis que vous avez rencontré lors de votre livraison.
Sachez que nous faisons notre possible que votre satisfaction soit au mieux lors de vos achats.
Nous venons de recevoir votre commande chez nous, nous pouvons soit vous rembourser celle-ci ou vous la rembourser immédiatement, que souhaitez-vous ?
Lorsque vous nous aurez-vous fais part de votre choix, nous procèderons immédiatement à son traitement.
En vous souhaitant une agréable journée.
Bien cordialement,
L'équipe The Kase
Verified
Super. Nickel. On recommande!!!
Date of experience: August 17, 2022
Reply from The Kase
Bonjour Katharina,
Toute l'équipe vous remercie pour cet agréable commentaire.
Nous sommes ravis d’apprendre que votre commande vous est parvenue dans les plus brefs délais.
Nous aurons toujours à cœur de vous accueillir et de vous offrir les meilleures prestations.
Au plaisir de vous servir,
Jacques de The Kase
Verified
Reply from The Kase
Bonjour Niouma,
Nous vous remercions pour cette note et ce commentaire.
Soyez assuré que la satisfaction de nos clients est pour nous une priorité et votre avis est notre récompense.
Nous restons naturellement à votre entière disposition.
Bien à vous,
Stéphane du pôle Qualité The Kase
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Uncompleted delivery it just your bad luck!
I ordered 2 Round Magnetic Back Cap on order AU207038 but I received only 1. I also realised that I should have ordered Front Cap.
I have been written to KASE several times but they never replied any of my mails. I then returned the 1 Back Cap with a note of the uncompleted delivery and ordered 2 new Front Cap.
I received a refund of only 1 Back Cap and the 2 new Front Cap.
Again I have been writing to KASE without any answer and no further refund.
It's impossible to communicate with KASE on email!
If you have an uncompleted delivery it just bad luck!
Date of experience: June 29, 2022
Reply from The Kase
Hello Niels,
We are sorry for the inconvenience caused, we invite you to contact us at the following email address: serviceclient@thekase.com
Best regards,
The Kase team
Verified
Iphone SE
I only go to this The Kase because they are serious and know what they are doing.
Date of experience: May 19, 2022
Reply from The Kase
Hello Jennifer ,
Thank you for this rating and comment.
Rest assured that the satisfaction of our customers is a priority for us and your opinion is our reward.
We naturally remain at your entire disposal.
Good for you,
Stéphane from The Kase Quality Department
Verified
Nikel la protection
Date of experience: May 06, 2022
Reply from The Kase
Bonjour Mickael,
Nous vous remercions pour cette note et ce commentaire.
Soyez assuré que la satisfaction de nos clients est pour nous une priorité et votre avis est notre récompense.
Nous restons naturellement à votre entière disposition.
Bien à vous,
Stéphane de l'équipe The Kase
Verified
Reply from The Kase
Bonjour STEPHANE,
Toute l'équipe vous remercie pour cet agréable commentaire.
Nous nous réjouissons de savoir que vous avez apprécié votre produit.
Nous aurons toujours à cœur de vous accueillir et de vous offrir les meilleures prestations.
Au plaisir de vous servir,
Jacques de The Kase
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Reply from The Kase
Bonjour Arnaud,
Toute l'équipe vous remercie pour cet agréable commentaire.
Nous aurons toujours à cœur de vous accueillir et de vous offrir les meilleures prestations.
Au plaisir de vous servir,
Jacques de The Kase
Verified
Reply from The Kase
Bonjour Andrew ,
Nous vous remercions pour cette note et ce commentaire.
Soyez assuré que la satisfaction de nos clients est pour nous une priorité et votre avis est notre récompense.
Nous restons naturellement à votre entière disposition.
Bien à vous,
Stéphane du pôle Qualité The Kase
Verified
Reply from The Kase
Bonjour Darryl,
Nous vous remercions pour cette note et ce commentaire.
Soyez assuré que la satisfaction de nos clients est pour nous une priorité et votre avis est notre récompense.
Nous restons naturellement à votre entière disposition.
Bien à vous,
Stéphane du pôle Qualité The Kase
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