4.7
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Items came with marks all over them creases in the leather all around the shoe and across the front of the boot.
I asked for an exchange but this isn’t something they can do, was offered to return but told there isn’t another in my size.
Boots stated in the website as brand new but then told that they are ex display and could have been tried on by other customers in the stores before being packaged up and sent.
Outstanding customer service - thanks to Arianna & Lilla, easy contact (both @ and phone). To solve a problem with the order, that was my fault they did more than you could expect, great resourcefulness. The best experience with a premium store I've had so far. And incredibly fast shipping - 3 days from Italy to Poland.
Bought a pair of gorgeous Prada espadrilles at a great price! LIGHTNING fast shipping! Order placed Thursday evening in San Diego; DHL picked up package in Como, Italy on Friday morning; package received by me in San Diego the following Monday! That's what being on top of your fulfillment game looks like!
1st time shopping here so I was a bit skeptical at first
I stumble across it because it had my favourite off-white piece for the best price so I gave it a shot.
Needlessly to say, this has been my best fashion shopping experience ever, I've shopped at Ssense, farfetch, end & italist before & non has shipped as quick as Tessabit, I'm located in Singapore & the product has shipped to my doorstep in less than 48 hours after placing the order. 😍
Product came very nicely in the box
Definitely recommend! 😉
Tessabit is one of the leading online retailers for luxury apparel. The platform operates in more than 190 Countries around the world and maintains a rich and sought-after selection of brands for women and men.
Via XX Settembre 1/3, 22100, Como, Italy
4.7
250 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Reply from TESSABIT
Dear Wijn schef,
Thank you for sharing your feedback.
We're sorry to hear that your experience didn’t meet expectations. However, after reviewing our records, we couldn’t find any information that matches your purchase, nor have we received any contact from you.
We are official retailers of the highest luxury brands since 1953, and we cannot accept accusations of being "scammers." Our customers know us for our professionalism, care, and customer service, as evidenced by the many positive reviews here on Trustpilot.
If you have any concerns or believe there has been a misunderstanding, please feel free to contact us directly, and we’ll be happy to assist you further. We confirm, once again, that we cannot find any record of your name in our database.
We take all feedback seriously and want to ensure we address any concerns you may have.
Great place to find your favorite designers. Super fast delivery! Totally recommended!
Date of experience: March 09, 2025
Reply from TESSABIT
Dear Carlos, thank you for the lovely review! We are looking forward to have you on Tessabit.com again soon, for more fantastic shopping together! ⭐
Customer Service
Delivery is on time, extra fast. In case of return, very easy and trustworthy.
Date of experience: February 20, 2025
Reply from TESSABIT
Dear Ivana, thank you for taking the time to review your experience on Tessabit.com - we are happy to hear it was a satisfying one!
We are looking forward to have you as our Customer again! ♥
Customer Service Team
Fast shipping and product was as expected. Will order again!
Date of experience: February 06, 2025
Reply from TESSABIT
Dear Ned,
thank you for this lovely feedback!
We are happy to hear you had a great experience and can't wait to see you again on Tessabit.com! ♥
Customer Service
Parcel was delivered fast and product quality was as good as expected, good job guys !
Date of experience: February 11, 2025
Reply from TESSABIT
Dear Pierre, thank you for your lovely review - we are very happy to know you are satisfied with your experience on Tessabit.com!
Customer Service
The delivery is fast and the packing is so amazing. When I received the parcel , the product is well packed that I can feel packing with care, Thank you the team, it is the wonderful experiences .
Date of experience: January 15, 2025
Reply from TESSABIT
Dear Maggie,
thank you for taking the time to share your experience with us! We are so happy to hear it was a very positive one.
We are looking forward to have you as our Customer again!
Customer Service Team
Fast delivery and packed beautifully
Date of experience: January 10, 2025
Reply from TESSABIT
Dear Customer, thank you for taking the time to share this lovely review!
We are looking forward to see you again on Tessabit.com, for much more fantastic shopping together!
Customer Service Team
Items came with marks all over them creases in the leather all around the shoe and across the front of the boot.
I asked for an exchange but this isn’t something they can do, was offered to return but told there isn’t another in my size.
Boots stated in the website as brand new but then told that they are ex display and could have been tried on by other customers in the stores before being packaged up and sent.
Date of experience: December 30, 2024
Reply from TESSABIT
Hello Sharny,
We are sorry to receive this feedback, especially because we offered you a solution and we fully explained how our policy works.
As per our messages, we confirm we do not sell used items: all our products are new.
We checked for you and we also confirmed that the shoes were not purchased and returned before your order.
We are also a physical Boutique in lake Como, so one of our Customers in-store might have tried the shoes on - being made of real leather, it is absolutely normal to have these creases straight away.
It is also normal that an item has been tried in a Boutique, before your purchase, physical or online one. You will never see a sign stating that the item in Boutique might have been tried on by another Customer.
We unfortunately don't do exchanges as indicated in our T&C (accepted before completing the order).
Please also note that the model you purchased has a soft leather, meaning that signs on the leather are not a defect but characteristics of the model. This is what makes Dr Martens soft leather items the most comfortable ones, as the leather will adjust with wears.
You will see similar marks on Dr Martens website too, as this is how the model is supposed to look:
https://www.drmartens.com/uk/en_gb/audrick-tall-chelsea-boots-black/p/30966001
You will also find them on our website too, by zooming in:
https://www.tessabit.com/en_gb/woman-dr-martens-audrick-chelsea-tall-boots-10114283961.html
We confirm again that the boots received are not defective nor used in any way, simply might have been tried on in Boutique by one of our customers, for a couple of seconds.
We also suggested to return the boots for a full refund, if you are unhappy with their quality and *if they have not been used in the meantime*. Please note that, as per our policy, you have 14 days from the delivery date to ask for a free refund.
Kind regards,
TESSABIT Customer Service Team
Reply from TESSABIT
Hello and thank you for sharing your experience on Tessabit.com! We are looking forward to have you as our Customer again soon, for much more fantastic shopping together! ✨
Customer Service team
Overnight shipping, return processed quickly, will definitely buy again
Date of experience: December 11, 2024
Reply from TESSABIT
Dear Tomas, thank you for sharing your feedback! ♥ We are happy to hear you had a great experience with Tessabit and we hope to see you again soon for more fantastic shopping together!
Customer Service Team
Such a reliable and trusted online website for shopping. Customer service are well attentive to customers. Fast and easy transaction as always. Hopefully they can offer again the free delivery especially during hol season.
Thank you always
Date of experience: December 04, 2024
Reply from TESSABIT
Dear Dhaly, thank you for your lovely feedback! ♥ We are happy to hear you had a great experience with Tessabit - we look forward to have you as our Customer again soon!
Customer Service Team
Reply from TESSABIT
Dear Customer, thank you very much for your review!
We remain at your disposal for any further assistance you might need and we wish you a nice day. :)
Nice selection of brands and their items, and some nice features as well. Also, free and easy returns, and lovely customer service, great shopping experience over all!
Date of experience: October 18, 2024
Reply from TESSABIT
Dear Melanie, thank you very much for your lovely words, we're always happy to help! :)
We remain at your disposal and we wait for you on Tessabit.com, soon! Grazie :)
Outstanding customer service - thanks to Arianna & Lilla, easy contact (both @ and phone). To solve a problem with the order, that was my fault they did more than you could expect, great resourcefulness. The best experience with a premium store I've had so far. And incredibly fast shipping - 3 days from Italy to Poland.
Date of experience: October 14, 2024
Reply from TESSABIT
Dear Michal, it has been a pleasure to supply you with the necessary assistance :) Thank you for your lovely feedback, we really appreciate it and we thank you for you kind words.
Greetings from Lake Como! :)
Great experience with Tessabit, very efficient and friendly staff who guide you every step of the purchase process on WhatsApp. Fast shipping and top-notch items, an absolute must-go-to for my future online deals!
Date of experience: August 27, 2024
Reply from TESSABIT
Dear Andy, thank you very much for sharing your shopping experience with us and for your lovely feedback! :)
What a brilliant company this is. Quick and super helpful. My order arrived the following day , which is amazing in this day and age. I can't recommend Tessabit highly enough. I don't normally write reviews
but this is an exceptional shopping experience.
Date of experience: April 28, 2024
Reply from TESSABIT
Dear Christine,
thank you for sharing this lovely feedback! We hope to see you again soon on Tessabit.com, for much more fantastic shopping together! ❤
Customer Service
Easy to buy and received the lovely product very fast
Date of experience: August 01, 2024
Reply from TESSABIT
Ciao Daniela, thank you very much for your lovely feedback!
Greetings from Lake Como :)
Super fast international shipping.
Amazing designers clothing , very happy
Date of experience: August 03, 2024
Reply from TESSABIT
Dear Deborah, thank you for taking the time to share this lovely feedback! We are so happy to know you are satisfied with your purchase and we look forward to see you on Tessabit.com again soon! ♥
Customer Service Team
Mrs Lila was one of the best customer service agent! She was very helpful, kind and supportive! She made the whole experience of ordering from tessabit easy!
Date of experience: July 23, 2024
Reply from TESSABIT
Dear Niko, thank you so much for your precious feedback and kind words! We are always happy to help :)
See you soon on Tessabit.com!
Incredible speedy in shipment organization.
All the products are 100% quality.
My valutation cannot be different from 5/5 stars.
Date of experience: July 08, 2024
Reply from TESSABIT
Ciao Alessandro, thank you so much for your lovely feedback, we are happy to read these kind words.
We remain at your disposal and we wait for you again, for other shopping together!
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